5/5
FacebookI'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.
Trusted Agent profile · Hay-On-Wye
Chancellors Hay-on-Wye reviews
★★★★★
826 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 826 reviews on three platforms, including 123 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
123
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
154
Reviews on Trustpilot
Business-wide
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Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
Facebook5/5
FacebookI would like to say thank You to Ricky Lee Leggett at Aylesbury branch, for helping me to find a house to live in. Bery helpfull and profesional lettings Agent.
5/5
FacebookVery professional and Debbi Fulbrook was so nice helpful to a very stressing process of house moving. I wish Debbi all the best for the future. Thanks Debbi.
5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent. JA Landlord
5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
5/5
FacebookThanks to Brian Lane and his invaluable advice when having to put my mother in laws house up for sale. Professional Courteous leaving us confident in his abilities.
5/5
FacebookAmy Lyons is a very valuable member of staff. She explained everything in great detail for me and her customer service was out of this world. Thanks Amy!
5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
5/5
Facebookgreat agency and very pleasant associates to deal with!!! I would like highly praise and compliment Laura Kirby!!she has been really professional yet friendly and very pleasant person to deal with. Very prompt and fast respond from her due to my request unless most of the relocation agencies never getting back!hope our good epierence will continue with this agency and hopefully we would be able to move to a new property as soon as possible!!
5/5
FacebookWe would highly recommend Chancellors, Richard Alexander was brilliant, he was very helpful throughout the process and I would highly recommend them to rent or buy through
5/5
FacebookZamir was extremely helpful and showed us around a range of suitable properties. His local knowledge and appreciation of our position made the appointments extremely productive.
5/5
FacebookA massive thanks to Zamir Wheeler from headington branch. Who's been helping use with booking viewing and currently pushing though the purchase of our new home.
5/5
FacebookThanks to Wayne and Tori for all your efforts, keeping me up to date on the sale of my house, especially when l live miles away!
5/5
GooglePrompt, efficient and knowledgeable about the property we viewed. Very professional.
Agent replied · 22 October 2024
Thank you Dawn for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
1/5
FacebookThe worst possible agents I have ever had the misfortune to know. They refuse to organise any viewings to anyone other than a cash buyer ! Where do they expect you to live when your house is sold ? The rudest,most condescending,arrogant people in the world. Are chancellors trying to control the whole property market with their aggressive tactics?I would never market a property with them as they refuse to allow viewings.
5/5
FacebookMassive thank you to Katie Ralls who has been super helpful to us at the beginning of our tenancy. Everything done quickly and brilliant communication!
5/5
FacebookI was with Amy Needham at Chancellors in Cowley road. Before that I contacted her by email. She is an amazing state agent, very kind in all moment but also very profesional. She helped me a lot and gave me all the information I needed. I think if wasn't her this day, the result could be very different. You are definitely doing an amazing job! Well done! Thank you very much Amy! ��
5/5
FacebookI have found Richard Alexander of the Alysbury branch 1st class very friendly helpfull and professional. Always has found me great tenants! Thanks Ian Hubbard
5/5
FacebookEmily Marla has been fantastic and really really helpful throughout our tenure with her. She was punctual, caring and made sure we were looked after.
5/5
FacebookVery friendly & helpful staff. Spoke to Hayley, very polite. Made the whole registering process a bit less repetitive. A pleasure to deal with.
5/5
FacebookPaul Folley has been extremely helpful and prompt with our search for a house - we are very much looking forward to our viewing.
1/5
FacebookI would be very careful about letting a property through Chancellors. We sadly used them for a year and found them to be of very little help. It appears that they allow tenants to damage your property whilst living there and give you zero support in claiming this money back out of the deposit. They act through a sub company called Thameside management and the staff there are neither knowledgable or helpful.
4/5
GoogleAs a buyer, we found very proactive and diligent attention, particularly from Rocio, who communicated very well around viewings and updates.
Agent replied · 22 October 2024
Hi Ruth, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Facebookjust spoke to Gary at chancellors surbiton and although I won't be selling a property yet I will be using him in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Hay-on-Wye
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
