5/5
Facebookjust spoke to Gary at chancellors surbiton and although I won't be selling a property yet I will be using him in the future
Trusted Agent profile · Hay-On-Wye
Chancellors Hay-on-Wye reviews
★★★★★
827 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 827 reviews on three platforms, including 123 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
123
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
155
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
Facebook5/5
FacebookExcellent service from the Henley branch, thank you to Rob Penford and John Harrison in particular for their friendly, professional service - very informative!
5/5
FacebookI have dealt with Ricky Lee Leggett from Aylesbury branch and I would highly recommended. Very pleasent, helpful and really patient. Great service. Thx
5/5
FacebookA big thank you to Shannon Harris, our property manager for always being so helpful and friendly and responding quickly and efficiently to emails.
5/5
FacebookWe recently moved with Chancellors and Elizabeth Parris was really professional, helpful and easy to contact. Would definitely recommend her and them.
5/5
GoogleA fabulous, efficient and professional service with such friendly and helpful staff. Such a pleasure being a client of theirs!
Agent replied · 22 October 2024
Thank you Alethea for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAmazing helpful, friendly Rocio goes the extra mile. Will definitely deal with her if I need to rent a property.
Agent replied · 22 October 2024
Thank you for leaving us this great review Nicky, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookThe service I have received in the past hasn’t been up to standard, however since Elizabeth Loew joined the team my queries have been resolved quickly and efficiently, with a positive outcome.
Agent replied · 22 February 2025
Thank you so much for your wonderful feedback! Very much appreciated and always happy to help ☺️
1/5
FacebookThe worst company, impolite, slow, unorganised and not helpful. Avoid them.
Agent replied · 22 February 2025
Hi Beáta, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookThanck you Chancellors...you have a great team,specially Nathan is doing a professional job and i have a good experience with him..well done
5/5
FacebookId like to thank Mary Hughes. Mary has been a excellent help with all my questions and any property problems. Very professional
5/5
GoogleVery helpful young lady at our viewing
Agent replied · 22 October 2024
Thank you Thomas, for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
FacebookThanks to Keylen Wilson, in Property Management who has been friendly, efficient and professional. She has made being a Landlord less stressful.
5/5
FacebookThank you to Been Itkerd for very helpful and professional service. Have had good experience with the Chancellors so far.
5/5
FacebookThanks to Patrick and the chipping Norton team for their help in my property search, very helpful from start to finish!
5/5
FacebookAmy Lyons has been an incredible help and really helped explain the renewal process with me in great depth. Fantastic service.
5/5
FacebookAylesbury office fantastic. Especially Nathan Armstrong who's not only friendly, professional and helpful. But nothing was too much trouble. Totally recommend!
1/5
FacebookNot great. Cant provide safe secure housing and won’t provide details in order to secure home insurance. I would go with someone else.
Agent replied · 22 February 2025
Hi Henry, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookLove Chancellors as they provided great service and communication! Recently, Lorna Blizard MARLA the senior property manager did great job on our tenancy renewal and have always keeping us updated. We've been in touch with Chancellors a few times before during our two year tenancy and they always send someone right away if anything needed to be fixed. Great job Chancellors and please keep up the good work! :)
5/5
FacebookThank you to Jessica Kendall for a 5 star service - very quick turnaround for required documents. Thank you again.
5/5
FacebookJust want to say what a delight Lauren Green in accounts is to deal with, always a pleasure. Thanks Lauren
5/5
FacebookGreat experience using Chancellors! Steve was a star from beginning to end of my search for a new house! �
5/5
GoogleVery proffesional service, thank you
Agent replied · 22 October 2024
Thank you Hugh for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookThank you Casey Pitkin for your help and support today, tried her best to help and excellent service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Hay-on-Wye
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
