Trusted Agent profile · Hay-On-Wye
★★★★★
827 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 827 reviews on three platforms, including 123 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
123
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
155
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
5/5
FacebookWould like to start by thanking Georgina from the high Wycombe branch for being very formal and a great help from day one, working very hard trying to sort and finalise a problem that stubled upon me so close to move day (which)is all sorted so thanks again keep doing what your doing as your doing a brilliant job and a pleasure to meet and deal with
5/5
GoogleVery helpful and professional.
Hi Pamela, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookWe recently sold our flat through Oliver in the Langley branch who was professional and enthusiastic. Hannah in the progression team was fantastic, it's the first time i've sold a property and she was brilliant, I think I would have gone nuts without her help liasing with the buyers and in particular their crap solicitors! Chancellors are pricey but the customer service we had was great.
5/5
FacebookJoe Worsell is a credit to your team, patient and understanding of our needs, thanks for your help
5/5
GooglePolite and professional
Thank you for leaving us this great review Russell, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThis afternoon we viewed a house with Kian. He was very friendly and helpful! He explained the whole process very thoroughly and was happy to answer any questions we had. We would highly recommend. Reuben
5/5
FacebookFantastic Service and kept us updated though the whole process. Highly recommended them. Thanks William & the team!!!
5/5
FacebookDealt with Paul Foley who booked an evaluation on my house, very friendly and professional. Great service.
1/5
FacebookAfter agreement termination ( 5 years ) ,we have been charged renewal (? ) fee which would have been paid by July 2016.What ? Now its 2017 year. It was their responsibility to ensure that we receive the invoice by then .We never received it.So,they desided to charge us now. Overall, terrible organisation .Bad experience. Will not recommend this agency to anyone. Best wishes, Aurelija
5/5
FacebookLauren was extremely helpful and polite. She helped enormously to choose our new home. Thanks Lauren. Paul
5/5
FacebookA special thank you to Amy Lyons who was very helpful and professional at all times. ��
5/5
GoogleChancellors were proactive and communicative and matched us with the perfect property. Thankyou
Hi Nicola, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookNathan Armstrong was very helpful when I was looking for some advice! Thank you Nathan X
5/5
FacebookCraig at chancellors was very good in helping us with our move thank you Craig
5/5
FacebookEmily Hobbs was fantastic sorting out all our queries. Very helpful and a great service.
5/5
FacebookFrancesca Deacon helped us during all our checkout process which went very well. So 5 stars for her. Thank you.
Thank you André for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookThank you to Brian Lane who was really helpful. Very professional and knowledgeable
5/5
FacebookThank you Miss Sian Sagoo for your knowledge and helping me.. Much appreciated.
5/5
FacebookSuperb service at the from Conor Barker at the Aylesbury branch. Thanks Conor.
5/5
FacebookLaura at Llandrindod was really helpful in our enquiry for a property....
5/5
FacebookThanks Sian for all your help, great customer care. Will definitely return.
5/5
FacebookThank you to Simon Butt for great service and always fast responses
5/5
FacebookAmy Thresher, Excellent Negotiator and Communication skills particularly when dealing with customers both as purchasers and new applicants, worked together on two development sites for Frontiera Real EstateLtd.
Good day its super mario pineapple beach clubs
5/5
FacebookNick was very helpful in searching for a new place! Thanks !!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
