Trusted Agent profile · Hay-On-Wye
★★★★★
827 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 827 reviews on three platforms, including 123 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
123
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
155
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
5/5
FacebookGreat help and energy from Shannon Downey. Never having secured a flat without a viewing or pictures before so it shows its taken a lot of trust from her in doing so! Thorough work, always checking up on things, quick to respond and efficient in her ways!
1/5
FacebookJust avoid specially reading nracknel branch
Hi Aiman, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookWell that was stressful but finally today we exchange! If it wasn’t for Nicole Puckett it wouldn’t of happened today. She got onto the solicitors and sorted things that solicitors should of known and done. I would highly recommend her and team. Thanks again
5/5
FacebookPopped in as a friend was looking for a place we were introduced by a very polite lady called Sian Sagoo she was Very helpful and took time to listen to what my friend was looking for great service from this young lady well done
5/5
Facebook5* rating for Carl Jeffries who gave excellent advice helping source tenants for my property. His understanding of my brief and professional approach gave me reassurance at all stages. I would recommend any customer to discuss stratergies with Carl which helps when making informed decisions.
5/5
FacebookKarl from Sunbury Chancellors was nothing but helpful in mine and my boyfriends search for our first property! All our questions were answered quickly and we felt that Karl put in a good amount of time and effort with the sale! Very proffesional. Thank you!
1/5
FacebookAvoid at any cost unprofessional
Hi AL Momani Ayman, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookI needed so advice on selling my home. Spoke to a member of your team Oliver Marsden, he was excellent. Guided me in the right direction, excellent member of your team. Would definitely use Oliver again in the future. Keep you the good work.
5/5
FacebookFantastic and speedy service by Liz Way when my door lock broke, leaving myself and 2 small children locked out of the house last night! All resolved within an hour and a new locked fitted. Couldn't have asked for better service in the evening.
5/5
FacebookChancellors sold our house quickly and efficiently. The whole process was expertly and efficiently driven by Hayley Cockman. Hayley chased solicitors and all involved within the chain helping the process run as smoothly as possible. Thanks so much for all your help!!
5/5
FacebookI’ve always been lucky enough to have any queries answered quickly and efficiently, I have had to go through their accounts department on a few occasions and Lauren seems to go above and beyond to help me quickly and professionally!
5/5
FacebookMy partner and I visited your Henley branch recently and were really impressed! We had been looking online but had lots of questions as first time buyers. The man we spoke with, Jon, was very helpful and informative. Would definitely recommend!
5/5
FacebookI've recently started to view properties as a first time buyer and have been so impressed with the staff at Chancellors, Oliver Marsden had been nothing but helpful and knowledgable throughout the whole process with us and would highly recommend! �
5/5
FacebookI just bought house in Chalgrave And I would like to say big thank You for helping me out to Richard Sharman from Chancellors. Briliant customers service, i hope i will have chance to deal with You in the future.
5/5
FacebookGreat service from the Sunbury branch , Scott and Dan did a great job achieving well above the price I was expecting for my house, don't be fooled by cheaper online services you get what you pay for Adrian Cook
5/5
FacebookI used Chancellors letting agency for my current accommodation .I want to commend Lucy Reeves for the good service that She gave.She did a very good job for me . I feel she is a very good letting manager.
5/5
FacebookI've been in contact with Josh & Gareth at Chancellors on the telephone to discuss potential rental properties. Both have gone above and beyond with their customer service and have really done everything they can to help me.
5/5
FacebookI work for Niche. Louise and Richard are both very helpful when I go to collect keys or call about certain properties. Always calls me back straight away which makes booking photos with clients a lot easier.
1/5
FacebookHighly disappointed, been waiting for a call back for almost 6 days, called about 6 times, wasted my annual leave as I have been promised a viewing and no one bothered to call back to confirm booking.
5/5
FacebookHad a great agent in with Oliver Marsden. Probably the most professional, helpful and polite estate agent I have ever dealt with. Hope to deal with him again should we decide to move in the future
5/5
FacebookHave been dealing with Chancellors since I moved into my property last October. I have found them and Shannon Harris in particular extremely helpful and quick to respond. Very happy with the service level provided. Thanks!
1/5
FacebookStop cold calling and emailing former property owners who stopped using you to manage their property years ago because of your shoddy service, saying you have someone urgently in need of a rental property.
1/5
FacebookSlow, dreadful communication, more talk than action, high fees and not the right level of experience. I won't sell a property through them again - there are several other companies who actually value your buisiness.
5/5
FacebookEmily Harris has provided us with a very professional and efficient service so far looking after our property and responded to any queries in quickest time possible. Very satisfied her as our Account Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Chancellors Hay-on-Wye won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
