Mann reviews

★★★★★ 5/5

Google

Russell is absolutely amazing. He called me ofering me to view a house and we have already started the process. We wouldn't be were we are if it wasn't for him. When we get the keys to our house in a few months, we will for sure give you the 5 starts 😉 That was my review prior to the process. We are now the owners of our first ever house and very happy so well done Russell! Of course thank you very much to Sam and our solicitors as well. The only disappointment I could say was on moving day I was expecting some kind of "Welcome to your new place" pack (biscuits, tea, coffee. I don't know whatever they have in it, I have never had one lol) but I suppose Mann should be blamed here and not Russell 🤣🤣🤣 and please, I will appreciate if my "Sold" sign gets removed at some point. Thanks Mann.PositiveQuality, Professionalism

Bea · 25 August 2022

★★★★★ 1/5

Google

Worst agency ever!! Unprofessional people there taking to the account how we have been treated and what information has been passed to us. First of all we have been calling MANN several times to get the information regarding our deposit, next steps/inventory check etc. as nobody bothered to let us know what will happen next after we moved out and and who is doing what. We have been put through to Katie who advised us to contact the landlord as she said that he is the person who will do the inventory check as he is managing the property, also he is the one to decide about the deposit (which is fair enough). After conversation with her we got in touch with the landlord who said that he will call MANN and he will get back to us. Again few days later landlord said that Jay was the person who was doing the inventory check and we both agreed (based on the report) that we will receive £700 back. So i called again MANN-again was talking to Katie who has advised us to send email stating the agreement between us and landlord and she will forward it to the deposit company. Both landlord and us sent it immediately to her. I also put at the end of email if she can reply and confirm that she received both of our emails. She didnt. I had to call MANN again, Katie picked up the phone and confirmed that she passed our emails to deposit company. That was Saturday 23rd of September. I called MANN again on Monday to find out more about deposit team. She didnt give me any details but asked to wait few more days for our deposit back. Few days later-nothing. So i emailed her asking about email address to them or at least number which will work! As we had number to them which didnt work and we had no chance to get through to deposit team!!. Her reply was only that she forwarded my email to them and she is not getting involved in this anymore! Very unprofessional ! Finally when i called MANN again few days later I reached to Jay and he advised that they need email from us confirming agreement with the landlord? So that means that nothing has been done by Katie for 2 weeks!!! For this all time since we moved out we didnt get any proper reply from MANN nor support. We felt like we were receiving contradictory information. I started to take legal action against them! But I called MANN again as i thought I will give them a chance to give me some info about our deposit. Katie answered the phone and she hanged up on me!! She is the worst person in this agency, zero professionalism or people skills!!! So i called them again and other lady answered. She was kind enough to give me the correct mobile number to deposit team! Finally after 30 days since we moved out! And guess what! Lady from deposit team said that the reason why its taking so long is because MANN didn't report to them that we moved out!!!!!!! This is a JOKE!! AVOID this agency !!! I never had to wait so long for my deposit back and it wasn't my first or second place i rented !!! I have never experienced such a lack of professionalism! They clearly don't care about you! Everything is smooth when you want to move in but when you want your money back-the problem starts!!

Karina · 30 July 2022

★★★★★ 5/5

Google

I literally can not thank Jamie Ridge and his team including Anita Cannon for all their help, support and guidance throughtout the sale of our property. Nothing was ever too much trouble and they were always so friendly, polite and most of all Professional. Our property sold within 1 week of being on the market, and through no fault of ours or Mann Countrywide we sadly lost our original buyer, however the same day our property was back on the market and sold again withing 5 days!!! They were a huge help in helping us with contact from all solicitors and our buyers included. I don't know how I would have coped it if wasn't for Jamie and his team and I would highly recommend them to anyone buying or selling XXX

Kelly · 30 July 2022

★★★★★ 5/5

Google

I can not thank Jamie Ridge and his team enough for making the process as stress free as it has been. From the moment Jamie came to value my current property, getting on the market and sold with in a week to helping find my onward purchase and knowing my exact needs it has been nothing but professional. Honest advice and assistance without being ‘pushy’ in anyway like you get from some agents. I really felt Jamie was working hard for me and getting me what I needed, advising me really well and just at the end of the phone to answer and questions. Super approachable and always willing to help. He went above and beyond when assisting me to find my onward purchase and understood my needs for that property 100% Anyone looking to sell or but I 100% recommend Jamie and the team, you won’t be disappointed!

Natalie · 30 July 2022

★★★★★ 3/5

Google

Attempted to go with Countrywide (within Mann, parent company) for a FTB mortgage. First advisor was lovely but went on maternity leave. Second advisor gave great advice, but was constantly on annual leave/hard to reach (becoming the bottleneck in my buying process).

James · 7 December 2024

★★★★★ 5/5

Google

I would kindly recommend this agency to everyone .... they are very kind and helpful. Especially Melissa she is a great and lovely lady very kind and friendly... Thank you Mann agency lovely people to work with them. 😘😘 …

Alina · 18 December 2024

★★★★★ 5/5

Google

Landlord i was trying to set up with cancelled the contract super late, the agents where very helpful and sorted it out quickly

Tom · 9 August 2026

★★★★★ 5/5

Google

Tom has been really easy to work with and very professional. He always returns calls and does his very best to give 100%.

Rebecca · 13 April 2026

★★★★★ 5/5

Google

I have to say a huge thank you to everyone in the branch especially Anita and Ebony who kept us informed and made our move as easy as possible considering quite a few obstacles placed in our way! The only small criticism I would have is the lack of contacts while we were on lockdown but we managed to get our mortgage sorted with a huge amount of help from Gareth. All that is now behind us and we are in and settling finally! Thank you to all of the team.PositiveProfessionalism

Lisa · 25 August 2021

★★★★★ 5/5

Google

Had a few other agents out to value the property most of whom agreed at around the same price, only difference with Mann was the certainty on how easily and quickly the property would sell. Jamie advised on the day of the valuation the best course to sell the property. This was through an open house, within 2 hours the property already had two offers. The whole team has been very professional and kept me informed the whole way through. And were able to assist with questions quickly and promptly. They were also able to point in the direction on where to get an EPC organised. Couldn’t recommend Mann enough when selling. Thank you Jamie, Shaun and the team!PositiveQuality, Professionalism

Ben · 25 August 2021

★★★★★ 1/5

Google

We listed our property for sale with Mann in October 2020 and initially they were very attentive and professional. A buyer was found who was looking to make a cash purchase with a small top up mortgage. They were in local rented accommodation. Perfect. Unfortunately Mann failed to do the correct checks on the buyer and it turned out they were not in a position to buy our property. This took over 4 months to establish. In that time we lost 2 ongoing purchases and their associated costs (searches, surveys etc) as our buyer was unresponsive and creating delays. Mann didn't question that the buyer was not contacting them for updates, or that they were not returning paperwork to their solicitor (provided by Countrywide). Any contact with the buyer resulted in a response of "the paperwork is days away, they're just really busy at the moment". We appreciate that an agent can only act on the information provided to them, and in good faith believe it to be correct. However, we feel that Mann did not act appropriately on our behalf, nor did they protect our best interests as their client. As difficult a conversation it would have been, they should have used their industry expertise to identify that the buyer was a non-starter and recommended that we relist the property for sale. Unfortunately their inability to act broke our relationship with them and ultimately we no longer trusted them to market our home. We accept that we gave the buyer the benefit of the doubt for too long and should have cut them off sooner. Our time has been massively wasted and our good nature eroded. I would not recommend this branch of Mann.NegativeQuality

Nicola · 25 August 2021

★★★★★ 5/5

Google

I used Mann Portsmouth to buy my house 4 years ago and was so pleased with the service that I used them again to sell the place recently. Throughout the process they were professional, polite and always able to assist me with any queries. Their marketing of the property was done to a very high standard and they facilitated numerous viewings which resulted in a sale in good time at the price requested. Many thanks to Jamie and the team!PositiveResponsiveness, Quality, Professionalism, Value

T · 25 August 2021

★★★★★ 5/5

Google

Very satisfied with Mann servise and advise specifically thanks to Thomas Robinson step by step guid and help us 👍😊 …

Su · 13 April 2026

★★★★★ 5/5

Google

A gentleman called Tom has just helped me rent out a property, great service from start to finish! Tennant was secured in less that 3 weeks. Would highly recommend Mann as a letting agent. Quick and professional!

Daniel · 27 November 2024

★★★★★ 5/5

Google

By far the most helpful estate agents I've come across friendly while keeping an air of professionalism. Mel has been exceptionally helpful and has gone out of her way to keep us informed and get answers to any queries we may have had . 10 out of 10 I would definitely recommend this agent.

Christopher · 26 December 2023

★★★★★ 1/5

Google

Have been calling since last week to get a call back from the manager despite sending emails they couldn’t bother to contact me. We put our property up for sale with them but due to lack of expertise they couldn’t sell. …

Rizwana · 13 February 2026

★★★★★ 5/5

Google

They are very nice team members and always helpful. Im so happy .Thank you MANN

Asha · 22 August 2026

★★★★★ 1/5

Google

I called today to book a viewing for a flat. A lady takes my email address, phone number, full name etc. She tells me I will receive a viewing confirmation via text. 3 hours later still nothing. I call again and speak to Tom. He is confused as to why I have not received the text. He checks something and then reassures me I should receive the text message this time. Guess what? Still nothing. Around half an hour later I call again and speak to the same Tom. I double check with him my phone number and ask him to just send me the viewing confirmation via email. He guarantees he will send the confirmation via email and text message. 6 hours later, absolutely nothing. Steer clear of this agency

Maria-Antonina · 20 November 2024

★★★★★ 5/5

Google

Mellissa was fantastic and ever-present throughout my first time purchase. She was always very fast to respond to queries and nothing was too much for her. Fully recommend Mann and in particular Mellissa.

Joe · 3 November 2024

★★★★★ 5/5

Google

The service I received from the entire team at Mann Portsmouth (special thanks to Shaun Joyce and Jamie Haynes!) was brilliant from start to finish. The sales team were flexible doing viewings and very professional, answered all questions and had solicitors recommended which made everything easier and quicker. Everything was explained so well and nothing was too much trouble; the value for money was excellent! Thank you!

Ciprian · 30 July 2022

★★★★★ 5/5

Google

Mann Portsmouth are great, bought through them and the process was easy and straightforward. Big thanks to Daren especially, friendly and full of good tips. All staff really professional and friendly. Would recommend to any first time buyers.

Michael · 3 August 2024

★★★★★ 5/5

Google

Lee was very good at showing me around the property and he was very polite and very kind man and the property is brilliant and I love it and lee was very professional with job and I also want to say thank you tol jay for helping to how to put a review on here and was very polite and kind brilliant people thank you lads

John · 30 July 2022

★★★★★ 5/5

Google

I have recently purchased a rental property and using Mann and in particular Lee has taken the stress out of the process. Lee has been excellent in his communication and ensured that both me and the Tennant’s are happy and fully briefed through every step of the journey. Thank you for making this a stress free journey!

Craig · 31 May 2023

★★★★★ 5/5

Google

We went through Mann Portsmouth for the purchase of our first house and they have been amazing! Katie looked after us from day 1 and we always felt supported.

Jess · 6 April 2026