Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
SteveEightBit · 15 July 2023
★★★★★ 5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
Moses · 9 February 2023
★★★★★ 5/5
TrustpilotThe perseverance of the Southsea team…
The perseverance of the Southsea team in a difficult sale process was exemplary. The communication, follow up, optimism and general good humour made the process far less stressful. Highly recommended.
Dinah · 3 August 2024
Agent replied · 23 October 2024
Hi Dinah,Thank you for your lovely review. We're thrilled to hear that the Southsea team made the sale process less stressful for you with their perseverance and good humour. Your recommendation means a lot to us. Best wishes, Cubitt & West
★★★★★ 1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Emily · 10 September 2021
Agent replied · 23 October 2024
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
★★★★★ 4/5
GoogleCubitt and West were very helpful with the purchase of our 1st home. We dealt mainly with Julie Bramble from the Portsmouth branch who was professional, helpful and quick to respond to queries. Julie stayed in touch when things were at a halt due to Covid -19 and was pro active in assisting in getting things moving when the market re opened. I would definitely recommend their services.
Farai · 27 October 2020
Agent replied · 26 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotReally pleased with Cubitt & West
Really pleased with Cubitt & West, constant communication and a really proactive response. I dealt with Aneesa Khan, who was fantastic, really knowledgeable and always willing to chase and support. Such a pleasure to do business with.Jon.
Jon · 2 February 2023
★★★★★ 5/5
TrustpilotWhat a great team to work with on…
What a great team to work with on setting up tenancy. In particular Robin Sanassy. Thank you
Howard · 28 June 2021
Agent replied · 23 October 2024
Dear HowardThank you for your kind words about our lettings team - in particular Robin. I will be sure to pass your comments along. Kind regardsBecky Jennings, Operations Director
★★★★★ 4/5
TrustpilotThanks and praise for good service.
All of the Cubitt & West staff have been polite, helpful and supportive throughout our sale process. Maddison & Robin have given their best efforts despite a rocky road due to buyers in the past pulling out at the last moment, necessitating re-marketing, which was addressed very efficiently and promptly.
Mr · 5 May 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison and Robin. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotPortsmouth Branch
Excellent experience with the Portsmouth Branch; Zoey McGovern found me a buyer within 48hours of marketing the property, for the full asking price providing a fantastic level of service. Julie Bramble provided a great service throughout the sale process keeping everything moving along smoothly and giving me regular updates. Highly recommend if you’re looking for a good agent in the area.
Ben · 21 February 2022
Agent replied · 23 October 2024
Good afternoon Ben,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotOlivia and Marcus have been extremely…
Olivia and Marcus have been extremely professional, friendly and a joy to work with. Nothing was too much trouble as they are both very knowledgeable and informative.
Louisa · 17 September 2024
Agent replied · 23 October 2024
Hello Louisa,Thanks for leaving us such a lovely review, we really appreciate it. We'll pass this on to Olivia and Marcus for you.Thanks again,Cubitt & West
★★★★★ 5/5
TrustpilotFabulous Service from start to finish
Fabulous Service from start to finish. Ciaran Street our correspondent was great. Nothing was too much trouble and no question was silly. We were kept up to date with all of the process every step of the way. Helpful and would highly recommend. Thanks for all your help
Karen · 30 June 2023
Agent replied · 23 October 2024
Hi Karen,Thank you for leaving a review! It's fantastic to hear how fabulous the service has been from our team has been and particularly how helpful Ciaran has been.Best wishes,Cubitt & West.
★★★★★ 4/5
TrustpilotExcellent Sales Progressor
Our Sales Progressor, Karen Fogarty, was incredibly helpful and diligent throughout the process of selling our house. Our sale and onward purchase was far from straight forward, but we're very thankful to Karen for all of her help with moving both along as quickly as possible. She also provided really helpful advice, making us feel valued and supported when on occasions the process became quite difficult.
Alex · 18 March 2021
Agent replied · 23 October 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotAlia has been very supportive…
Alia has been very supportive throughout. She has been quick to deal with my enquiries and has a very personable approach.
Kirsty · 15 March 2024
★★★★★ 5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Mr Marcus from Cubbit & West. We found him knowledgeable, professional, and dedicated to helping us find the property. He was always available to answer any questions we had throughout the process.
Mr · 1 February 2024
Agent replied · 23 October 2024
Hi Mr. Ghullam,Thank you for leaving a review! We're delighted to hear how fantastic your experience with our agent, Mr Marcus, has been and how dedicated he's been to finding you a property.Best wishes,Cubitt & West.
★★★★★ 5/5
Trustpilotvery helpful and Paula was excellent…
very helpful and Paula was excellent throughout, explaining what was happening and keeping us up to date regularly
Andy · 25 February 2021
Agent replied · 23 October 2024
Dear AndyThank you very much for your recent review.Paula strives to give all her customers the best service throughout their buying\selling process so will be very happy to hear your comments. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotVery happy with Cubitt & West
Very happy with Cubitt & West, a huge thank you to Becky for all her help!
JK · 21 July 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleWe met Mo on Friday morning to value the property. He was professional, positive and helpful and we signed up immediately. Before we had even signed the paperwork, Zoey had arranged a viewing. Four days later and the sale was confirmed. Great service!
Peter · 27 October 2023
Agent replied · 26 October 2024
Hi Peter,
Thank you for leaving a review! It's great to hear how positive and quick your process has been with Mo and Zoey, we'll pass your kind words along.
Best wishes,
Cubitt & West.
★★★★★ 5/5
TrustpilotPerfect from start, to finish.
Everything was so smooth start to finish, and Jennifer our agent, was incredibly helpful with he move and always on hand via the phone and email to help us with any queries. Couldn't of had a better hand to get on our feet!
Jordan · 17 April 2022
★★★★★ 5/5
TrustpilotCubitt and West Southsea branch - a great team
Cubitt and West Southsea branch sold our house for us efficiently and professionally. The whole team, Maddison, Claire and Julie, all knew their jobs, knew exactly what to do in a busy environment, and they got on with it. We were kept informed all the way through and the result was a successful sale, with happy buyers and sellers. I recommend them without hesitation.
Jeremy · 23 June 2021
Agent replied · 23 October 2024
Good afternoon Jeremy,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddison, Claire & Julie - I will be sure to pass your comments along.Kind regards,Neil Piper, Operations Director
★★★★★ 5/5
TrustpilotViewing with Becky
I had a viewing with Becky at a shared house and she was outstanding! This was all quite new to me and I had hundreds of questions but she answered ever single one quite happily! She gave me all the useful information on the property all the whole being extremely happy and welcoming! I can’t thank her enough!
Lucy · 26 May 2022
Agent replied · 23 October 2024
Good afternoon Lucy,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular, Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotAbbie from cubitt and west has been
Abbie from cubitt and west has been. Absolutely amazing she’s done everything in her power to reassure us and make things happen on time. She’s been absolutely lovely to us and we are extremely grateful to have had the experience with her she made our experience so much less stressful.
Jade · 29 March 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Portsmouth Lettings team & in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 4/5
TrustpilotViewing with Aden!
It was a genuine pleasure to meet with Aden at a recent viewing at one of your rental properties. I was not only impressed with the level of service and kind attention he gave me regarding the property, but also for his enthusiasm and passion for his career, prospects and future with your agency. He cared and that’s not always the case when viewing properties. I’m sure any agency would be thrilled to have Aden work with them. He’s going places!Thank you.Mark 😊
Mark · 27 May 2023
★★★★★ 5/5
TrustpilotGreat Customer Service
I needed to sell my property quickly in order to reserve a new build. Heidi from the Ashington branch listened to what I wanted, and was totally professional and committed to delivering the service I needed. The efforts of her and her team meant that it couldn't have gone more smoothly! I am completely satisfied with their service.
Malcolm · 19 May 2022
Agent replied · 23 October 2024
Heidi is dedicated to providing her clients with the best service possible; and I am delighted to hear your experience was no exception. Thank you.
★★★★★ 5/5
TrustpilotFantastic!
John and his team have been fantastic! Always professional, excellent communication,informative and did exactly what they said they would! Our house was marketed superbly and sold before it even went on the market !Would highly recommend Cubitt & West!
Helen · 21 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
