Cubitt & West Portsmouth reviews

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, kind people. Beth was a great help throughout the whole process.

Consumer · 28 October 2023

★★★★★ 5/5

Trustpilot

Becky couldn't do enough for us

Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!

Kelly · 18 June 2023

★★★★★ 5/5

Google

We want to express our thanks to Michael and Julie. Michael was very helpful and engaging when showing us around the property we wish to buy and now our very first home! You both made the process so much easier for us and we appreciate your time to understand our needs and preferences. Great job! 😊 …

Estella · 27 October 2022

★★★★★ 5/5

Google

Mo was really helpful. He spent hours going through all the solicitors paperwork that no one else was willing to so. He spent ages helping me do everything needed to secure my onward purchase. I would have been lost without him. Thank you Mo

Sharon · 26 September 2024

★★★★★ 5/5

Trustpilot

Micha was always very polite and very…

Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.

Raymond · 14 June 2023

★★★★★ 5/5

Trustpilot

Becky Darby was excellent throughout…

Becky Darby was excellent throughout the whole process. Always quick to be in contact, offer answers to any queries we had and made the process smooth and easy. Would definitely recommend.

Riordan · 13 January 2022

★★★★★ 1/5

Trustpilot

Describing the service of the firm as abysmal is being too kind

The agents did not listen to anything we told them and did not take the time to understand our situation. - The agent responsible for selling our place were changed with such frequency that we had more viewings from the estate agents to see the property than actual viewings from potential buyers. - Initially we were advised to list our property at an excessive amount. We felt the price was too high and raised the concern. We were assured that Cubitt & West knows what they are doing. We had no viewings of the property during this period.- We requested the price drop to a fair price but we were advised to use an even lower amount, we raised concerns and stated the price would give us no room for negotiations but we were assured that they sell properties at close to listed price and received in writing that they will be: "...Selling at full asking price and once we have an offer on the property it will be up to me to ensure I negotiate them up to a price that works for you". This was not even close to being achieved.- Whether the lockdown was in effect or not, the agents did not want to show the property to potential buyers and expected us to, even though we have no sales experience. If we had wanted to show buyers around, we would have chose to sell privately. When we attended viewings to purchase our property the seller's agent (other estate agents) were present every time.- The agents did nothing to get our property sold, approx 97% of the activity came from rightmove.- The agents will straight up lie. Our agents claimed they did the work to find our buyer by speaking to him and that he would not have known about the property if they did not direct him to us. We know the buyer discovered our property by chance when he came to view another property in our building (listed with another agent) and saw our property's for sale sign.- When our property was sold, we had an issue with the surveyor that was sent. He compared our Freehold property with massive communal gardens and space around it to Leasehold properties with little to no space around it. We asked the agent to contact the surveyor and get an explanation. The agent said it wouldn't help to raise the concerns with the surveyor but that they would contact them. Our requests were ignored and no response was received.- The agent wasted our time for 4 months and then put us in a position of having to accept a bad deal or restart the process with another agent.- Be warned not to fall for the recommendation of using their in-house mortgage advisor or conveyancers:- The in-house conveyancers are not necessarily cheaper, we found them to be more expensive than our personal conveyancers and they take about double the time to get anything done. The communication is poor. These conveyancers seem to sit back and relax as they are assured of their jobs.- The internal mortgage advisor could only get me the same deal as my bank and they charge you an additional £500 approx. The workload on you associated with this mortgage advisor is about an extra day or two worth of work in collecting paperwork and calls compared to using your bank.- Based on my experience using Cubit and West, I had less stress, less time wasted and less cost when I sold and bought a property privately.- This Company does not deserve their commission as they do very little to nothing to help you get your property sold.- When I told the branch manager that I was upset about the service, she showed no interest and made no attempt to rectify the issues raised. She stated she does not know where this complaint is coming from even though throughout the process we sent numerous e-mails and phone calls raising our concerns.EDIT: Cubitt & West basically denied any wrong doing in their response to my complaint. It was also revealed to us that when we originally purchased the property from them two years prior they did not hand over all the keys to us. When we moved agents they informed us they still had keys to our property, which we never gave to them in the first place.

Jay · 17 November 2021

★★★★★ 5/5

Google

I have been desperately seeking accommodation for my wife and I along with 2 dogs. We were having little to no luck and encountered any problem you could imagine. I wasn't until we came across Abbie from cubit and west that we finally had some luck. She has been extremely helpful and has gone above and beyond for us, start to finish. I am now picking up the keys to our new house today and couldn't be happier. Thank You!PositiveResponsiveness, Quality, Professionalism

James · 27 October 2021

★★★★★ 5/5

Google

We recently instructed Cubitt and West North End, Portsmouth to sell our 3 bed semi detached property. From the first meeting with them we felt in safe hands and their enthusiasm and drive to sell our property was palpable. We were impressed by the cohesivness of the team. If we phoned the office and our main contact was out of on viewings, the other members of the team would already know our circumstance and be very helpful. Ultimately, we sold our property the day it went to market, for full asking price and had a great team all working in our favour. I would highly recommend Cubitt and West to sell your home quickly with utmost professionalism and energy. You get what you pay for and they are very keen to sell your house quickly and guide you through the process!PositiveResponsiveness, Quality, Professionalism

Isobel · 27 October 2021

★★★★★ 5/5

Trustpilot

Julie Bramble was a great help

Julie Bramble was a really great help in selling my dads house, I know nothing about selling houses and she was there every step of the way for me, great service thanks!

Hayley · 23 October 2021

★★★★★ 5/5

Trustpilot

A Lettings Team who really give their best!

My wife and I have moved around the south east of England a lot in recent times due to my wife's work. As a consequence we have moved from one rental to another and have seen various levels of service from many different rental agencies. Some have been absolutely appalling to say the least and some have been good. However there has been one outstanding Lettings Team which for us has been "head and shoulders" above the rest and this is Cubitt & West in Portsmouth. They are simply the best!

Keith · 15 October 2021

★★★★★ 5/5

Trustpilot

Cubitt & West Cranleigh

Kerry-Ann and her team were efficient and helpful. Never felt anything was too much trouble and when I had issues with the solicitors dealing with the sale they bent over backwards to assist.

Kate · 11 August 2021

★★★★★ 5/5

Trustpilot

I just sold my flat via the Fiveways…

I just sold my flat via the Fiveways branch of Cubitt and West and I have been impressed with how smoothly everything went. Jessica Robb won me over with what I felt to be a realistic valuation and an impressive marketing strategy, but it quickly became clear the whole office works as a team to ensure that from valuation to completion everything runs efficiently. Thanks to their friendly professionalism and great communication, I always felt confident I was in good hands.

Emma · 1 October 2021

★★★★★ 4/5

Trustpilot

Home at last

My experience buying my first home was very drawn out due to the chain on the vendors side,due to this any correspondence from the conveyancer was very sporadic,obviously because of the pandemic and people trying to take advantage of the stamp duty holiday this really put a lot strain on the industry,from my side dealing with Cubitt and West though was very positive,everyone i dealt with or spoke to we’re very polite and accommodating,Karen the sales progressor was very nice and kept me informed as best as she could during the whole procedure,I finally met this lady and had a little chat about it all on the day I received my keys,the cloud definitely had a silver lining.

Paul · 27 September 2021

★★★★★ 5/5

Trustpilot

A huge thank you to the Southsea branch…

A huge thank you to the Southsea branch for all their help with the sale of my flat. Maddison and her team were professional, helpful and took all the pain out of an emotional conveyance

Sara · 18 February 2021

★★★★★ 5/5

Trustpilot

We would highly recommend Cubitt and…

We would highly recommend Cubitt and West’s Pulborough branch. From the very beginning Martin, the branch manager, and Kirsty, the sales manager, were both professional, knowledgeable, responsive and enthusiastic about selling our house. They were very proactive in marketing our property and always gave us feedback after a viewing. When our first chain collapsed they were positive and straight back on it and we had another offer within three days! When we got to the stage where exchange was imminent Martin liaised with all parties in the chain to ensure we did actually exchange which we did this week! We are so grateful to both Kirsty and Martin for all they did for us. Anyone who wants to sell a house in the local area should definitely use them!

Jackie · 25 September 2021

★★★★★ 5/5

Trustpilot

Great experience from start to finish

The whole process of moving was daunting but everyone from Cubitt and West was superb not only to help in finding the ideal place to purchase but also to assist along the whole process. Julie from the Portsmouth branch was great in the communication and kept me informed all the way though the process. Thoroughly recommend using C&W when you come to purchase a property. I will certainly use them again in the future! Although I have no reason to move now I’ve found the ideal place!

Danny · 24 September 2021

★★★★★ 5/5

Trustpilot

Easy and quick processing

Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! 👍🏻

Mudzna · 27 March 2024

★★★★★ 5/5

Trustpilot

Abbie is the best!!!

Abbie was so helpful in getting me into a room let, she went above and beyond to help with my moving timeline! Couldn't recommend a better agent!

Michelle · 9 June 2022

★★★★★ 5/5

Trustpilot

North End Portsmouth Branch

Zoe, Jasmine and Julie from the North End Portsmouth branch were absolutely brilliant! All queries were answered super fast by Zoe and Jasmine. Zoe's expertise and sales management was the reason we sold our house. And Julie always got back to us right away and helped progress the sale through to completion as quickly as possible. Would highly recommend.

Eleanor · 13 November 2023

★★★★★ 5/5

Trustpilot

During the process of buying my new…

During the process of buying my new home, I received good communication and a helpful attitude from Sophie Johnson (Senior Sales Progressor) at Cubitt & West.

Melanie · 23 March 2026

★★★★★ 5/5

Google

Could not be happier with our experience, first time moving together and most of the other agencies were quite unhelpful, but cubitt and west were super friendly and found us our perfect apartment on the first view. Even thoughout lockdown they have kept us in contact and helped navigate all the proceedings: super grateful to Abbie in the Portsmouth branch in particular for being an absolute star, could not have asked for better costumer service, completely recommend.PositiveResponsiveness, Quality, Professionalism

Sabrina · 27 October 2021

★★★★★ 5/5

Trustpilot

George 🔥

Thank you George, very professional got the job done, keep smashing it young man, you’ll be on the top soon 🙏🏾🤜🏾 👨‍🏫

Kevin · 19 December 2022

★★★★★ 5/5

Trustpilot

Great experience, letting agents have been amazing

We had been struggling to get a property for nearly 6 months and needed to find a new place quickly. Our representatives Maria and Ella have been amazing. From the offset they have been so helpful and patient with us. Ella has gone above and beyond to enable us to move within a very short time frame and has been professional and reliable throughout. We've had a great experience with Cubitt and West horsham, we have always been able to get in contact with them when we've needed to and any questions or queries have been sorted for us quickly.

FELICITY · 13 August 2021