Cubitt & West Portsmouth reviews

★★★★★ 5/5

Trustpilot

I couldn't have faulted Lauren…

I couldn't have faulted Lauren throughout my whole experience of buying my first home. I first met Lauren whilst viewing a different property and whilst I was looking around it was very apparent that wasn't the right one. Having listened to what I wanted and needed Lauren then suggested I looked at a different property which was for sale that I hadn't considered before, at first I was apprehensive to view the property as I wasn't originally looking or a flat however Lauren filled me with confidence that it may in fact be exactly what I needed and to maybe consider viewing it to keep my options open. When I viewed the property I knew that it was perfect for what I would need. I then have since purchased that property and have Lauren to thank for finding it! Lauren also was so helpful throughout the whole process and any questions I had she was right there to help and advise making the process as stress free as possible. Thanks again Lauren!

Poppy · 26 July 2021

★★★★★ 1/5

Google

listed wrong price for my house unrelible👎 …

M.R.D · 15 November 2025

★★★★★ 4/5

Google

Holly Mackay from Cubitt and West has been extremely helpful in managing the sourcing of new tenants and the re-let of a rental property for me. The service provided has been very efficient and I would recommend their services.

Malcolm · 13 November 2024

★★★★★ 1/5

Trustpilot

Worst experience ever

Worst experience ever. Put an offer 15k over asking, they turned bullish and twisted our arm into using their solicitor and broker. When we said okay to solicitor and no to broker, they rejected the offer! I have never dealt with an estate agent like this. Total disregard if the buyer. I know markets ballooned up right now bht it’ll go slow. Get over yourselves guys! Eventually you’ll need us. Absolutely appalled. We have even paid their solicitor fee and just because we said no to their broker! Never again. No wonder they hardly have any good houses to sell. Ppl know better

Hadeed · 17 July 2021

★★★★★ 5/5

Trustpilot

Southsea Cubitt & West

Maddison Oksuz (Branch Manager), Martha and her entire team....Property Sales. I decided to sell my property last month June 2021, after meeting Maddison...and I'm very glad that I did.Entire team were very friendly, professional and proactive in acquiring many viewings in the space of 10 days of going live on the market. Their positive attitude to everything resulted in my acceptance of the first offer made on my property, for only £5000 less than my asking price. Well done to everyone at the Southsea, Hampshire branch. I highly recommend this Estate Agent......faultless.

Simon · 8 July 2021

★★★★★ 5/5

Trustpilot

What a wonderful day

What a wonderful day, all the credits for team of Cubitt and West. And a special thanks to you Abbie Tallack for guiding me throughout to get my home today. Good Staff behaviour caring the customers like a friend. Good job team C and W keep it up . I will recommend you for my friends if they need any help or support. Thank you

Chef · 10 May 2023

★★★★★ 5/5

Trustpilot

Professional, efficient and easy experience

We recently instructed Cubitt and West North End, Portsmouth to sell our 3 bed semi detached property. From the first meeting with them we felt in safe hands and their enthusiasm and drive to sell our property was palpable. We were impressed by the cohesivness of the team. If we phoned the office and our main contact was out of on viewings, the other members of the team would already know our circumstance and be very helpful. Ultimately, we sold our property the day it went to market, for full asking price and had a great team all working in our favour. I would highly recommend Cubitt and West to sell your home quickly with utmost professionalism and energy. You get what you pay for and they are very keen to sell your house quickly and guide you through the process!

Isobel · 25 June 2021

★★★★★ 2/5

Trustpilot

Portsmouth Branch - only interested in a quick sale and collecting their payment

At the initial sign up meeting the manager poorly explained that the £50 deposit we paid following signing the Cubitt and West contract was in fact to instruct JS Law to represent the sale. They push JS Law as they get a referral payment.From the off the manager valued our home at a figure he obviously had no belief it was worth because at the very first interest (the day before we were officially on the market), we were being encouraged to accept an offer from an investor £10k under asking price. When we said we would like to go on the market and get some viewings before considering, we were told we needed to be flexible.After 13 days we had had 6 viewings and a buyer made an offer £10k under asking price. We asked for time to consider and were told we didn't have that time as the buyer was lined up to view other properties and we would lose her. We asked for the price to be negotiated (which is something I thought as our estate agents C&W should automatically do when an offer is made that is so low) and were told the price was negotiated but the buyer would not increase. We have little confidence that C&W tried very hard to get us a better offer due to the reluctance they showed in discussions. C&W continued to push us to accept this low offer, stating our house was stale and strongly encouraged us to set up another appointment with the financial advisor in branch to prove we could afford to accept the low offer. We explained we were in no rush to sell as we hadn't found anywhere but noted we were booked to view a house later that week and would reconsider then. Much to our embarrassment, C&W called the estate agents selling the house we were viewing to see if they could "get us a deal" and C&W claimed the owners would conveniently accept £10k under their asking price. We called the other estate agents to apologise and explain this wasn't under our instruction and we were told that C&W had been advised that the property had received no offers and they did not know what the sellers would accept. This is evidence that C&W are dishonest to encourage quick sales with no interest in their represented customers.We met with the financial advisor (Mortgage Matters Direct) who was great; he listened to us, showed an interest and appeared to give us holistic information so we could make informed decisions. He listened to how we felt we had been treated poorly and spoke with the branch manager.The manager called us to discuss and agreed our house was stale after less than two weeks on the market, threatened to lower the asking price to £15k under the current asking price at the end of the week and pushed that the offer was the best we were going to get. I questioned how he could value the house and then expect me to take the first offer received even if this was £10k under asking and he told me "[he didn't] need a degree to value a house and just uses [his] gut". He told me houses are only worth what the prospective buyers are prepared to pay and appeared to be acting more in the buyer's interest than ours, saying "shall I just tell the buyer it's a dead duck, say sorry and find her somewhere else?". He accused me of being emotional about selling my first home and reminded me that he was the professional with expertise in these matters. This is appalling customer service; C&W's goal should be to get the best deal for our home. Whilst deliberating this offer, both the manager and estate agent tried to guilt us by stating if we didn't give an answer quickly, the prospective buyer would have to make another long trip to Portsmouth to view an alternative property during a National Lockdown. The manager and estate agent then later contradicted each other with one saying she cancelled the viewing on another property and the other saying she made the trip. After being strongly encouraged to accept this offer and weeks of sale actions, the buyer pulled out and we had to go back on the market. To C&W's credit, we were on the market overnight and within a week had sold. We received a number of competing offers this time and one was asking price. The manager called to share this and was quick to tell me that due to the budget review "players are gonna play". This is unprofessional.The showing of our house was unsatisfactory. C&W were uninterested in knowing recent renovation details and two agents showed the house without previously looking round. We did not receive feedback for all viewings and we were given different feedback verbally to what was written on our file.The contract is iron tight and not customer focused. C&W have no incentive to seek the best price for your home; they receive the same payment whether they sell at asking price or for £1.One positive: the virtual tour and photos were great. The sales progression staff were also better and supported us.

KJ · 10 June 2021

★★★★★ 5/5

Trustpilot

Really friendly and helpful staff

Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.

Lewis · 28 November 2025

★★★★★ 5/5

Trustpilot

We had Andy Moran over to our property…

We had Andy Moran over to our property yesterday , I have to say it is so rare to come across a manager that is so helpful. He took the time to answer all our questions , give advice,explain the marketing, and also give us a valuation, overall he could not have been more helpful .. Thank u Andy we will be in touch as soon as we have completed the works discussed.

Jonathan · 6 July 2022

★★★★★ 5/5

Trustpilot

Great Experience

Considering moving home is one of the most stressful things to do in life, Cubitt & West made the process seem easy. We received excellent help, advice, care and attention starting with the valuation appointments with Rocco who was informative and professional. The service continued with wonderful Wahida who found numerous interested buyers, and with courteous Caitlin who accompanied the prospective buyers around the house. Both Wahida and Caitlin followed up with phone calls to inform us of offers and progress on our sale. We could not have asked for better service. In addition, the photos and video of the house were spectacular and definitely helped attract prospective buyers. We cannot recommend them highly enough; they were superb.

Robert · 2 June 2021

★★★★★ 5/5

Trustpilot

I spoke with Dan at the Southsea branch…

I spoke with Dan at the Southsea branch and he was very polite, understanding and helpful. I ma looking for a new home to rent after a difficult period and he talked me through everything and I felt very reassured and well looked after. Thank you!

BT · 9 July 2024

★★★★★ 3/5

Trustpilot

Tried to sell a house with Cubit and west

I brought in Cubit and west to sell our house in August 2020, we managed to get it live on the market in September, Cubit and west gave us advise on how to achieve a quick sale, we therefore did everything they asked us to do (which included taking a significant financial impact to do the sale chain free) and finally sold in December. The sale stalled in april with no movement, I gave notice to the post sale co-ordinator AND the manager of the branch that if no progress can be made then we had to put it back on the market as we cannot wait any longer. the notice was made over the phone and I was clear I would use a different agent. NEITHER the manager or the post sales adviser it had to be in writing. We have therefore withdrawn from the sale and even though notice was received Cubit and west has advised they are holding us to 14 days notice from the time I put it in writing. Thus preventing us from selling and delaying us again!! I feel they have tried to manipulate us to remain with them and been dishonest in not accepting the notice which was provided and referenced several times in emails. I would never use them again, selling your house is stressful enough without having the firm you employed to do the job attempting to bully you in the process.Update! They have called today and released us from contract :-) very happy with this outcome. Thank you

Sam · 29 May 2021

★★★★★ 4/5

Trustpilot

Thank you to cubitt & West for helping…

Thank you to cubitt & West for helping us finding our Home. Special Shout out to Zoe & Julie for there hard work and making the transaction quick and easy.

Kayla · 8 October 2021

★★★★★ 1/5

Trustpilot

THE WORST (if only minus stars were allowed)

Who ever gave this estate agent a review of more than 1 star must be employed by them. Possibly the worst agents i've ever had the displeasure off working with. I mage the mistake of listing my flat in caterham with them at the price they had valued it at. In 4 months they have managed to show the flat only once. this is a new build 2 bed bath separate kitchen top floor flat. I know the market is slow but they has been no effort from them to call me to explain the low viewings or a new marketing approach. when I asked their "senior" marketing manager about the low viewing, there was no explanation instead she promised she;d ask "the girls in the office to take an hour out their day" on two separate days to help get viewings!!! I was surprised that this was not the norm but rather a special favour!! AVOID AT ALL COSTS go with purplebricks or anyone else but these agent. MOST UNPROFESSIONAL

Linda · 14 May 2021

★★★★★ 5/5

Trustpilot

Spoke to Darren and others at cubit and west

Spoke to Darren and cubit and west at great length, and in a very short time was able to secure a tenancy with minimum stress. He was polite and helpful.The person (apologies for forgetting their name) who was present at the viewing was also very polite and helpful, thank you very much for all your support and help.

Dom · 9 May 2022

★★★★★ 5/5

Trustpilot

The best Estate agents by far in Pulborough

The best Estate agents by far in Pulborough. Thank you to Martin and Nick for being very helpful and ensuring everything was in good order, they really made our dreams come true as more importantly our mortgage man Micheal.

Kevin · 8 December 2018

★★★★★ 5/5

Trustpilot

Thank you so much Sarah and Steve for…

Thank you so much Sarah and Steve for all your help! Buying our house as first time buyers won’t be that easy without you! We do love the house too!You are excellent!

Rutchel · 6 May 2021

★★★★★ 1/5

Trustpilot

If there were no stars i would put…

If there were no stars i would put none. This is the worse estate Agent I have ever dealt with in my life! My husband and I also our baby lived in a flat for two years, in that two years we have reported and taken several photographs of issues that needed to be dealt with and it’s only when we left they started to deal with the issues. Our landlord was rubbish as well, but we had a feeling that Cubitt and West wasnt telling our landlord about the issues in the flat. Living in this flat really affected our mental health, especially mine. We were not living in good condition AT ALL! Our poor baby had to live in this condition as well.

Chanty · 27 May 2024

★★★★★ 5/5

Google

Couldn’t have asked for a better experience, everyone I dealt with at Cubitt & West was extremely friendly and helpful but a huge shout out to Michael who really went above and beyond helping me find a place, would recommend to anyone!

R · 27 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

After a very long 7 months I would like to say a massive thank you to Cubitt & West in Redhill, especially to Lindy for all your hard work! Your communication and keeping us updated all the time was amazing. It has been a stressful 7 months (not because of Cubitt & West) but finally we have completed and moving into our 1st home. I would definitely use them again and highly recommend. Thanks again, Jade & Dan

Jade · 21 September 2021

★★★★★ 5/5

Trustpilot

First class service. First time i have used Cubitt & West…

First Class Service. First time i have used Cubitt & West West Wickham and in particular i was pleased with the service provided by Danielle. I was extremely impressed with her professionalism, natural caring and understanding nature for someone so young. Based on my experience, I believe she will be very successful in this field. Thank you. Jenny F

Accommodation · 30 September 2023

★★★★★ 4/5

Trustpilot

Thank you Becky Darby and the team

Thank you Becky Darby and the team. The whole process of finding a tenant, vetting them and moving them in went very smoothly. Thank you.

Mr · 10 June 2022

★★★★★ 5/5

Trustpilot

Dealt with Julie who assisted with a…

Dealt with Julie who assisted with a sale of one of my properties, continually updated me with information very helpful.

Steve · 19 December 2022