Trusted Agent profile · Portishead

Woods Portishead reviews

★★★★★ Excellent

517 reviews across 2 platforms

The Piazza, Portishead, BS20 7JN

Woods's office in Portishead, at The Piazza, is rated 4.7 out of 5 across 517 reviews on two platforms, including 514 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of two awards Woods won in 2026.

Google logo

4.7 / 5

514

Reviews on Google

This office

Facebook logo

2.3 / 5

3

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Woods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Portishead office, from every platform, shown as written. First names only.

5/5

Google

Woods letting agent is truly exceptional. I met them for renting a house. I was impressed with their service. They helped me to find a house which is very good, close to amenities and really affordable. Fixed most of the maintenance work, Emily is the executive who arranged everything, really prompt in response. Thanks Woods letting agent

Divin · 19 July 2023

Agent replied · 26 July 2023

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent Team thanks for arranging a lovely House for us.

Arshad · 11 September 2026

Agent replied · 11 October 2026

"Thank you for your kind words! We strive to provide exceptional service and it's wonderful to hear that you enjoyed your experience with us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The team at woods were extremely professional on all levels with finding us a property to move into. The process from searching for a property and moving into one was immaculate. Would recommend to anyone!!

Jacob · 15 March 2026

Agent replied · 15 April 2026

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. It was our pleasure to assist you in finding your new property. Thanks for choosing us and recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you very much Emily Smith for your high profesionalism and the huge support to find amaizing property. You was with my family during the whole process to find, check and prepare all the documents so quick and so proffesional. Me and my wife are happy, that we had the chance to meet you. Thanks to Kristina and Beth. We wish you all the best. THANK YOU!!!

Todor · 6 July 2022

Agent replied · 6 July 2023

Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

From start to finish all the staff at Woods have been professional and informative especially Taylor and Stephanie. Throughout the sale we were kept informed of the progress and I felt that I could phone at anytime and ask questions if I didn't understand something, I did this a lot!!.. They really do work hard for you so I recommend you get these guys in to sale your house. Great job Woods Team and Thank so much. Waĺl Family. X

Rebecca · 7 July 2019

Agent replied · 6 July 2023

Thank you for taking the time to leave us this excellent review and recommendation, it's great to see that the Woods Estate Agents team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

I can't thank the team at Woods Portishead enough for making my experience of searching for a rental property on the marina a positive one. Kristina was fantastic - incredibly professional, yet so easy to get on with. Nothing seemed a hassle with her at all during the whole process. I cannot fault the service that I received at all. I'm new to the area and the perception I have of the area through my dealings with Woods is very positive. Thankyou to Kristina and the rest of the team.

Julieann · 7 July 2019

Agent replied · 6 July 2023

Hi Julieann Thank you very much for this review and the 5* rating! Great to hear that Kristina and the team provided such good service while helping you search for a rental property on the Marina! Kind regards, Jake

5/5

Google

Amazing experience with Woods Estate Agents. Me and my partner are renting flat in Portishead and needed to come all over from Milton Keynes. All the appointments were made on time. As it was long trip to Portishead, Woods estate's staff arrange all paper work at Milton Keynes agency so, it was unbelievably comfortable for us. I want to say huge thank you for all Woods staff, especially Kristina Kay who is excellent professional. She was so nice and kind, that you can actually feel that she really cares about client's needs. I would highly recommend this agency for everyone who needs high level professionals. Thank you again!

Natalja · 7 July 2019

Agent replied · 6 July 2023

Thank you Natalja for taking the time to leave us this excellent review, it's great to see that the Woods Estate Agents team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

We recently moved from New York to Portishead for my Work. We had never even visited the town before but needed a house for our family. Kristina was absolutely amazing. She explained the whole process in great detail and helped us find a house who would also let us keep our family dog. Kristina videoed every room of the house with detailed descriptions and was extremely honest in her accounts of the property. We will hopefully be set to buy in a couple of years and will definitely be using Woods.

Victoria · 7 July 2019

Agent replied · 6 July 2023

Hi Victoria Thank you very much for this review and the 5* rating! Great to hear that Kristina provided such good service in helping you find a suitable home for your family and we hope you enjoy your time with us in Portishead! Kind regards, Jake

5/5

Google

We had an outstanding experience working with Bailey . From start to finish, he was professional, knowledgeable, and genuinely committed to helping us find the right home.

Aimee · 11 May 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave such a kind review! We are thrilled to hear that you had an outstanding experience with Bailey. It was our pleasure to help you find the right home and we are grateful for the opportunity to work with you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Chloe has been fantastic in supporting me to find a rental property. She was proactive in contacting me about properties coming on the market that suited my needs and acted quickly to ensure I secured the one that was right for me. Chloe has been professional, responsive and helpful throughout the process. I would definitely recommend Woods if you’re searching for a new home.PositiveResponsiveness, Professionalism

Nicole · 26 August 2022

Agent replied · 6 July 2023

Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care

5/5

Google

Upon walking into the letting agents, Emily was so approachable from the word go! Emily knew I would love the property that I am due to let with my partner. Nothing was a problem, Emily was efficient and showed us around the property the next day, I loved the property and she kept us informed quickly and efficiently! Thank you, we are so excited to move.

Kirsty · 6 July 2022

Agent replied · 6 July 2023

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

My flat mate and I moved out recently we were very very pleased with the genuine help and effort put in, to making sure we were happy with the property, that we understood all the technical ‘ins and outs’ of moving and that we had help and support if we needed. I recommend popping in, meeting this great team and finding a place that suits you! A massive thank you to all the agents at woods! Especially Kristina for everything she’s done to help us move! Kane

Kane · 7 July 2018

Agent replied · 6 July 2023

Thank you for the great 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Woods. Best wishes, Sarah.

5/5

Google

When Chris Woodward came to work at Woods he energetically took up the problems I was experiencing with the flat I was renting and had them resolved quickly. It was a long standing problem so I was very grateful. He kept in contact with me throughout, letting me know progress which made me feel taken care of. Chris has a genuine interest in ensuring his clients (people renting) get the service they require. He provides the same service you would expect for a landlord. From my experience this is unusual so Chris is a great asset to Woods in Portishead. If you want to rent a property with Woods, Chris will take good care of you.

Kathleen · 7 July 2018

Agent replied · 6 July 2023

Hi Kathleen Thank you for taking the time to leave this review. It is great to hear that we have provided you with such a great level of customer service and thank you for the 5 stars too! Kind regards, Chris

5/5

Google

Had the most amazing experience with Woods. They treated me with absolute kindness and care, helped me with renting my first ever flat. gave me so much time and care in getting the right flat for me and even giving me personal advice. Kristina was the most incredible estate agent. Helping me get settled in to my new place, showing me and my girlfriend around the local area, helping us get a place within two weeks and explaining all the technical mumbo gumbo in a way that even I could understand. would recommend Woods Estate Agents to anyone and everyone. WOODS WOODS WOODS.

Flynn · 7 July 2018

Agent replied · 6 July 2023

Hi Flynn Thank you for taking the time to leave this review. It is always great to hear from happy customers and it sounds like Kristina has definitely earned those 5 stars! Kind regards, Chris

1/5

Google

NEVER EVER will rent with this agency again! Me and my husband had biiig headache with boiler on the house we rented. The agency did not facilitate or defended us t any point. We paid way higher bills of electric defectuous boiler for months and will never see this money back again At the end of tenancy we stayed homeless because no boiler working in mid winter! The landlord only paid us hotel because WE ASKED to, woods agency never doing anything only increasing the rental on landlords interests. My husband works night shifts some days as geologyst at power plant and had to had cold baths after 12h work somedays because of boiler issues. I got sick many times because the house did not heat. Horrible. Dont ever recommend this agency. Missing info, very selfish!

Clarissa · 11 October 2024

Agent replied · 25 August 2024

Hi Clarissa, we are truly sorry to hear about the challenges you faced with the boiler during your tenancy. Your feedback is important to us, and we would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss and assist you. Kind regards, Lucy, Customer Relations.

5/5

Google

Progress was slow with the first estate agent who was handling my purchase, however when she left, Meg and Emily took over and things really picked up and started to happen. Always quick to reply and help however they could.

Tom · 27 May 2024

Agent replied · 25 August 2024

Thank you for sharing your experience, Tom! We're delighted to hear that Meg and Emily were able to provide you with the service you deserve. We appreciate your kind words and are thrilled that things started to progress smoothly once they took over. If you need any further assistance, please don't hesitate to reach out. Kind regards, Lucy, Customer Relations.

5/5

Google

Emily is a credit to Woods estate agents. I have been impressed by her professionalism, she has been instrumental in helping me secure a property at speed in the Clevedon area. I highly recommend Woods Estate agents, they go above and beyond to ensure client needs are met. Thanks for all you’ve done Emily, I really appreciate the support you have given me. Jenny

Jenny · 6 July 2022

Agent replied · 6 July 2023

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We came from Manchester and rented a property in portishead. From online viewing to documents submission, we had a very positive experience with Woods. The team were helpful and sorted everything out very quickly. Thank you Louise and Christina, would certainly recommend them.

HW · 27 February 2024

Agent replied · 25 August 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We had a great experience using Woods to find and rent our flat! Emily took us through the whole process and was incredibly helpful throughout. Emily was very supportive and went above and beyond, thanks to her we were able to find an ideal property and move in within a week! We highly recommend using Woods

Lauren · 1 April 2023

Agent replied · 31 May 2023

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

1/5

Google

Confirmed viewing 2 days ago with email and 1 hour prior via phone. They informed they do not have the keys 5 mins before the viewing and called back 10 minutes after I left that they found it.Total waste of time.

Gülvan · 15 December 2025

Agent replied · 15 April 2026

Hello, I am sorry you feel this way please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Emily Moss was our estate agent for our most recent viewing and she was super helpful and kind. Prompt replies and very attentive. Would definitely recommend to a friend.

Paige · 11 October 2024

Agent replied · 25 August 2024

Thank you for your terrific 5* review and recommendation Paige. Best wishes, Lucy, Customer Relations.

5/5

Google

We've had a fantastic experience dealing with Woods to rent a property. Chloe was superb from the start, she was always on hand to answer any questions, and we felt she went the extra mile to ensure everything went smoothly for us during the application process. We would definitely recommend to anyone who's looking to rent a property.

Donnie · 2 December 2022

Agent replied · 31 May 2023

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

Still to receive our deposit back, despite it exceeding the time stated in the contract. Deposit was also moved between different protection schemes during our tenancy without making us aware (illegal), which has made it very difficult to track down. Nobody seems to know the answer to anything at the branch, leaving ourselves to do all the chasing to get back the money we are owed. Wish I could give 0 stars.

Laura · 6 July 2020

Agent replied · 6 July 2023

Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

Joe has been a pleasure to work with whilst sorting out our new rental. Joe is extremely flexible, showing us a property after hours to accommodate my working hours. Highly professional, great communication, would recommend Joe! Cheers for your help Joe.

Connor · 27 February 2024

Agent replied · 25 August 2024

Many thanks for the fantastic recommendation and 5* review Connor Dennis. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Woods's Google reviewsLeave Woods a review

Questions about Woods Portishead

Has Woods won any awards?

Yes. In The Trusted Agent 2026 awards: Woods, Harbour Road won Platinum; Woods, Bradley Stoke won Gold.

The Trusted Agent

Is this your office? Claim your page.