Woods Portishead reviews

★★★★★ 5/5

Google

Emily was extremely kind and helpful and responded really quickly. I would highly recommend her and her company.

Nicola · 6 July 2022

★★★★★ 5/5

Google

Emily Smith is lovely and super helpful and makes the letting process as smooth as possible.

Jordan · 9 September 2022

★★★★★ 5/5

Google

Kristina Kay has been amazing, I'm renting my first apartment, and she's been super responsive to all my (many!) questions. Very friendly, and professional.

Faith · 6 July 2021

★★★★★ 1/5

Google

Woods is run by inept agents who falsely advertise their properties (wrongly saying our property includes white goods when it doesn’t), forget to give you all your keys on check-in (causing us to have to run about to collect them), and who ignore and avoid contact regarding repairs they don’t deem as urgent (even a whole month of heating/hot water issues in February because the boiler and thermostat were not installed correctly!.. And we’re still waiting!). When we complained, our issues were down played and were spoken to in a patronising/rude manor. At every point in our renting experience they have gone above and beyond AWFUL. I would not recommend anyone use Woods as an estate agents, even if they are offering you you’re dream home (..it won’t be for long) - avoid!!

Mia · 7 July 2018

★★★★★ 1/5

Google

Terrible. We rented our house out through Woods, and it came back to us in such an awful state (our en-suite shower was in such a ruin that an entire wall had to come down and be rebuilt, we had a bath that had been leaking through to the kitchen for two years, holes in the wall through to the outside, rusted kitchen, she moved somebody else in who was never referenced, and more). We've been back in our house three months now, and I still can't get answers as to how our tenant was allowed to get away with what she did. All the inspection reports came back as "good", and yet she literally caused thousands of pounds of damage to our property which has taken months to sort out. I've been trying to get a call from their head office ever since but no response. This has cost us thousands of pounds to get the house sorted out, and a ton of stress. I've tried addressing this by phone call, by email, and with several visits to the Portishead branch, and I tried doing this for three months. [UPDATE: 7/8/2017 - Despite being awarded the entire deposit back from our tenant nearly five weeks ago (by the Tenancy Deposit Scheme), Woods are still holding the deposit and have not responded to seven emails I have sent across during this period. ARLA gives a guidance of 10 working days for this to occur, but it has been more than a month now. Further disgusted. I'd advise potential landlords to look elsewhere.

Ali · 7 July 2018

★★★★★ 5/5

Google

We bought our property from Woods at Portishead 5 years ago and were impressed by their personal service and professionalism. The property was put up for rent on full management contract, although we like to take control ourselves on certain issues. We were impressed with everything Woods did in finding a tenant, the inventory and the cost to us. Woods were very customer focussed, flexible and proactive. They certainly broke the mould on the industries historical reputation. In 2016 Countrywide informed us of their take-over of Woods and we recommended them to change nothing. Unfortunately, things did change and we would agree with much of the negative comments that ensued. The support was appalling mainly due to the fragmentation of the service across a number of different branches across the UK with poor communication between them. This left the Landlords and tenants in an unpleasant no-man’s-land, with no-one in Woods taking ownership of any problems. Luckily we have now been informed that the Woods business is now being re-structured with the return of Olivia Donaghy (previous Co-founder) and we have already noticed the difference with the way the Portishead office operates with their very helpful staff. Hopefully this will enable Woods to reclaim their past reputation as being the Number 1 choice in the area.

Rita · 7 July 2018

★★★★★ 5/5

Google

We were forced to move from our previous property because the owner had decided to sell. We did the rounds of all the estate agents as per usual leaving our details and requirements. Most of the agents just electronically dumped info of anything in our desired area regardless of how suitable it was, many never got back to us and we were advised to search there sites ourselves and then if we found one we would pay them for doing their work??. Woods however were excellent, they were polite, friendly and professional. and eventually found us a suitable property in Pill, any questions we had were answered promptly, everything went smoothly and we had a follow up call from the Portishead office a week after the move to ensure all was ok. We have been in for 3 months now and have no complaints, thanks Woods for a great service.

Peter · 7 July 2018

★★★★★ 5/5

Google

As I use agents throughout the UK, I was pleasantly surprised by the quality of service I received from the staff at the Portishead office. I had initially viewed the company website and subsequently phoned the office to ask about certain properties. A warm friendly voice greets you when you phone them and Tracy transfers your calls to the appropriate person. That same warm welcome was enjoyed when I visited the office in person and the boring part of the process, "paperwork" , is dealt with slickly and professionally by all concerned. Chris dealt with the paperwork in a flash. I have now rented two properties from Woods over the last 2 weeks and I have to say the professionalism and thoroughness displayed by Kristina in identifying correct properties for me was seamless. Christine dealt with one of the viewing/move ins for me and she was very concise and efficient in her role. In my opinion a very good team working from this office and the company have excellent assets for sure.

Gus · 7 July 2018

★★★★★ 5/5

Google

Emily has been very attentive to our requirements and has always answered any questions efficiently and professionally.

Georgina · 6 July 2022

★★★★★ 5/5

Google

Emma has been awesome and went above and beyond the call of duty. Can't thank her enough.

Andrew · 6 July 2022

★★★★★ 5/5

Google

Thank you to Emily and team. Very helpful and accommodating. Would highly recommend to anyone. Thank you.

Gary · 6 July 2022

★★★★★ 5/5

Google

Chloe has been great to deal with, massive thanks

Paul · 7 April 2023

★★★★★ 1/5

Google

Absolutely shocking service from beginning to end. I paid them to find me a tenant. They did find a tenant but I completed the viewings and did everything else that you would expect them to do. They never answered their phones, responded to queries and have still not paid me 2 weeks after the tenants moved in. They will soon be breaching the laws on holding deposits securely - they are an absolute sham. Don't even deserve 1 star.

Gina · 7 July 2018

★★★★★ 5/5

Google

Kristina Kay was such an amazing help ! Couldn’t have asked for anyone better, Thankyou so much for all your help !

Real · 6 July 2021

★★★★★ 5/5

Google

Thanks Emily on the whole processes. She shows her professionalism on her jobs. Really appreciated!

Chan · 6 July 2022

★★★★★ 5/5

Google

I wanted to write this review after the service provided by Tim Wood and Meghan at the Portishead branch who are a credit to Wood’s. The words professional, caring, interested, honest and friendly come to mind which is a prerequisite for good business. Thank you very much for all your help and support in what to me was a sensitive and stressful time.

Nevil · 6 July 2022

★★★★★ 5/5

Google

Very good support and follow up service.

David · 30 July 2025

★★★★★ 1/5

Google

Renting our property through Woods/Countrywide First month they took over £800 in fees, second month, rent due 27/2/24, 10/3/24, still outstanding. Received emails, full of excuses & incompetance, blaming every man & his dog, avoid avoid avoid. Scammers.

Stephen · 27 April 2024

★★★★★ 5/5

Google

The ladies at Woods have been nothing but amazing from when I moved in! They were very supportive during the 1st lockdown with my situation & made sure I was ok before anything! Nothing but amazing things to say! Keep The Good Work! :D Would highly recommend Woods, during a very difficult time they were supportive & understanding!PositiveResponsiveness, Professionalism, Value

IBR1ZM4N · 26 August 2022

★★★★★ 5/5

Google

Having dealt with three other particulary unhelpful estate agents in Portishead, Woods is definitely the best! Matthew sent me a property directly in the morning and by the evening the paper work was done and off the market. Lovely to deal with, friendly, professional and Kristina and Matthew are very helpful. It would be hard to beat the overall experience so far 👌 very pleased!!PositiveResponsiveness, Quality, Professionalism

Ash · 26 August 2021

★★★★★ 5/5

Google

me and my partner are looking for a property to rent, I was greeted by Emily and she made me feel very welcome and I genuinely feel like she wants to help me find a property! She always updates me, checks in and provides wonderful customer service and I am confident that Emily will find the property we are waiting for

Lucy · 6 July 2022

★★★★★ 5/5

Google

I would like to say big thanks to amazing team , young gentleman Joe and Emily for helping us with our new rental property, everyone was really helpful and polite, everything went really smoothly, I would highly recommend this agency if you are looking for new home, either to rent or buy.

Iva · 24 May 2023

★★★★★ 5/5

Google

Recently viewed a property with Emily Moss. Great experience and Emily helped to answer all questions, both at the viewing and after the event, replying to emails promptly!

Jess · 11 October 2024

★★★★★ 5/5

Google

We have recently sold a property in Portishead where the process was beset with problems. Taylor, Meg and Emily have fully supported us throughout the process, keeping us fully updated with progress and swiftly finding replacement buyers when others withdrew their offers. I thoroughly recommend Woods.PositiveResponsiveness, Professionalism

Lesley · 30 September 2023