Every review we hold for the Portishead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisgusted with the extortionate admin…
Disgusted with the extortionate admin fees applied to poor students when moving property.£330 plus to change a tenancy.Shame on you.
Mr · 13 September 2023
Agent replied · 22 October 2024
Your comments are surprising. Regrettably, these are standard costs that were clearly outlined in our tenancy agreement and the appropriate legislation. They account for legitimate expenses incurred by both Ocean Letting and Management and the landlord in situations such as this where a tenant decides to vacate within two months of a fixed-term agreement. This situation necessitates the expenditure of time, resources, and paperwork to integrate a new tenant into the agreement, ensuring uninterrupted occupancy for all tenants remaining, and complete rental payment to the landlord. As you may recall from your own experience, this process is quite thorough.Regards Ocean
★★★★★ 3/5
TrustpilotPoor communication …
The communication was poor from the solicitors , which held up the purchase of my house. Took days to come back to emails. The app wasn't up dated so of no use.
Happy · 9 October 2024
★★★★★ 1/5
TrustpilotDifficult to contact
Difficult to contact - once we paid the holding fee they replied to emails slowly and ignored questions asked re timings, then requested documentation filled in in short time frames. Wouldn't use again.
Histo · 12 September 2024
★★★★★ 5/5
TrustpilotAn excellent professional service. Highly recommended
I have used Ocean to both buy and sell properties and I've always been highly impressed with the service, to the extent that I've recommended others who have since used them and also been highly satisfied. The service is friendly and efficient and (unlike some estate agents) doesn't just stop once you've signed the contract. They're competitively priced and, most importantly, don't promise what they can't deliver. I have used them for a number of years and have never been disappointed.
Wendy · 29 May 2017
★★★★★ 5/5
GoogleGreat team and very good service
Radoslaw · 25 August 2025
★★★★★ 5/5
TrustpilotConveyancing Review
Managed to buy and move into our house in around 4/5 months
Liam · 20 June 2025
★★★★★ 5/5
TrustpilotGood reliable estate agents
Ocean were very reliable and responded to all enquiries promptly and efficiently. A Special mention should be given to Lauren and Billy who were both exceptional in dealing with our flat purchase. Thank you
Tim · 18 August 2024
★★★★★ 5/5
TrustpilotMake life easy
Ocean Financial Services have made life so easy sorting out my mortgage needs. I've used them a number of times, most recently to port a mortgage they had previously arranged for me. Have recommended to numerous people
Amy · 25 June 2024
★★★★★ 5/5
TrustpilotGreat service
Ocean have been brilliant to deal with throughout the sale of our flat.Really helpful staff. Always super friendly, very professional and knowledgeable. No complaints at all
Sam · 16 December 2024
★★★★★ 5/5
GoogleFantastic service! Might sound like lyrics to a Craig David song but we agreed to use Oceans to rent out our property on Tuesday, they came and took photos/video on Thursday, had several viewings on Saturday - and tenants agreed by Sunday! Being 'first timers', we have been professionally led through all the various requirements, making it a very painless process, so thanks to everyone at OceansPositiveResponsiveness, Professionalism
Laura · 23 October 2021
★★★★★ 5/5
TrustpilotExcellent service!
Thank you, Ocean Estate, Bradley Stoke Team!! Liam Malone, we cannot thank you enough!! Great service provided throughout our home buying process!! Very professional & courteous! Quick & timely response. Kept us informed & updated on the progress! Thank you, Emily & Seamas, for all your assistance!
Connie · 26 November 2023
★★★★★ 5/5
TrustpilotExcellent mortgage advice
Amazing service from a very professional team with their finger in the pulse. Very responsive and dedicated to ensuring we got the best possible mortgage and insurance deals. Excellent all round.
Customer · 24 September 2024
★★★★★ 5/5
TrustpilotProactive and professional
I have recently rented my flat out with Ocean Estate Agents and they have acted proactively and professionally throughout. Jemima and James have been particularly helpful during this process.
Georgina · 23 October 2024
★★★★★ 5/5
Googlevery good and fast response time.
Kanayo · 9 August 2025
★★★★★ 5/5
TrustpilotExcellent service and excellent staff
Ocean have been fantastic estate agents throughout my application process for one of their properties. A special mention for William Jenkins who has been superb with dealing with any issues I had. Hope to deal with both Ocean and Will again.
Sam · 19 March 2024
★★★★★ 5/5
TrustpilotRe-mortgaging
Very helpful team at Ocean Financial Services that were fast at answering our questions and kept us updated along the way when re-mortgaging. Very please with the service we received.
Emma · 1 October 2024
★★★★★ 5/5
TrustpilotGreat service
Great service received both from Neil and Tracey. They worked out our mortgage very professionally and supported us every step of the way. Definitely will use their services again.
Ramona · 17 October 2024
★★★★★ 4/5
TrustpilotAfter requesting all the information…
After requesting all the information that my two siblings were receiving. The experience was very good. Also an early conversation with a sales /office person was quite challenging as she would not listen to MY concerns with the correspondence. She continually spoke over the top of me. Submitted by Julie Morris
Rose · 21 July 2023
★★★★★ 4/5
TrustpilotPatience in clarifying doubts
The conveyancing process was new to us but we have been guided well through various stages and kept us informed.All our questions during the process were well clarified with patience and clarity.
Sai · 23 August 2024
★★★★★ 5/5
TrustpilotThe Ocean team is very efficient and…
The Ocean team is very efficient and professional. They made the process of selling my house as smooth as it can be. All the team members involved have been very helpful. I will definitely recommend their service.
Ming · 27 May 2024
★★★★★ 5/5
TrustpilotOcean provided conveyancing services on…
Ocean provided conveyancing services on a recent sale with a very difficult purchasing party.Due diligence, patience, persistence and a useful sense of humour culminated finally in a successful and satisfactory completion.Many thanks indeed, particularly to Karen L.
Timothy · 26 May 2024
★★★★★ 5/5
TrustpilotI was pleased with the mortgage advice…
I was pleased with the mortgage advice provided by Neil that was tailored to my circumstances and level of understanding. Since selecting my new product Ocean's presence has been supportive with periodic updates at the right time. I will certainly use them again when it's time to renegotiate my mortgage again.
Catrin · 9 July 2023
★★★★★ 5/5
TrustpilotGreat service!
I used Ocean Financial Services for my home mortgage. They were very helpful in explaining us our options and the features of our mortgage. Their mortgage advisor and the whole financial services team were beyond helpful! They positively exceeded my expectations! Thanks Ocean!
Paolo · 19 January 2024
★★★★★ 5/5
TrustpilotOcean was very helpful throughout the…
Ocean was very helpful throughout the purchase of my first property. I was guided throughout the entire process, and referred to numerous 3rd party services that proved to be invaluable during the process.
Edward · 29 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
