Payton Jewell Caines Port Talbot reviews

★★★★★ 1/5

Google

Absolutely disgusting Agency. Rude staff( trying to shut up tenants), no updates, ignored reports, and the most important no clue what they are doing and not proper educated. They don't care about Health&Safety e.g. not leveled patio slabs, chipping paint off radiators(choke hazard), mould - small kids involved. PJC think they are good, but they don't mind getting involved with dodgy landlords and obviously they don't care about HHSRS so they also don't mind paying out compensation due to a health problems caused by a black mould instead of doing repairs 🫠

Anna · 29 March 2024

★★★★★ 1/5

Google

Went to view property, put in the full asking price. I was told I was the first person to put the full offer on. I waited for several days and had no response from estate agents to confirm if my offer had been accepted or not. After several phone calls, I was told there was a couple before me, and if I would like to make higher offer, but there was no couple before me that put an offer, as I was the first one. Don't appreciate being messed about, very unfair practice, very unprofessional practice. I am very disappointed that people like this can carry on operating without any consequences. It's manipulative and cruel!

Golden · 16 August 2020

★★★★★ 5/5

Google

Contacted Payton Jewell Caines as we were interested in buying a house in the Swansea area. Day two of looking, Jade met us to show us their first property. She was very professional, funny, knowledgeable, nothing was too much trouble. Every question or concern we had was met with an answer that put us at our ease. Jade explained that the shops/buses/train station were close by. In fact she was amazing..........it was like shopping with your best friend. We fell in love with the house, and she joked well that's it then done. However, she suggested that we could still look at the other two if we wanted..........how sensible. They did not change our minds. She went back to the office and negotiated a price and we had bought a house !!!!!!!! Next day we met two other ladies in their office, they too went above and beyond to complete our paperwork. So if your looking for a "Professional Service with a Smile" look NO FURTHER!!!!!!!!!!

Dayle · 16 August 2020

★★★★★ 5/5

Facebook

We would definitely recommend Sharon, Nicola and the Pencoed team! They've been really helpful when selling our house, easy to get hold of, happy to answer all of our questions and a friendly professional service.

Claire · 29 November 2018

★★★★★ 5/5

Facebook

A very rocky road finally selling the property with PJC, but as others have said, very professional, and Amy is brilliant and chasing and keeping the wheels turning, she is now the Amazing Amy in my book! THank you to all for helping us make this happen. and a Merry Xmas to you all.

Jon · 17 December 2021

★★★★★ 5/5

Facebook

We recently bought our house from PJC and in all honesty the lovely ladies we had dealings with were exceptional. Nothing was too much trouble. Rhiannon, you are a star, you sorted things out for us when we were at our wits end! Julie, you were fantastic, you certainly went above and beyond, big thank you to you all. I know where I'll be coming next time I sell a house lol xxx

Pamela · 17 April 2021

★★★★★ 5/5

Facebook

If your looking to rent out your property talk to Lucy Marlog , she took the stress out of finding new tenants, first class communications , massive thanks for a job well done 👍👍thanks Clive and Christine. She works at the port talbot PJC

Clive · 25 January 2023

★★★★★ 5/5

Facebook

Neath Branch. Although they were new to the area when I put my property up for sale with them I was very impressed of their knowledge of the local housing market. Excellent service from start to finish. Always kept me informed throughout the process with an organised and professional manner. Many thanks to Rachel and Catherine for your efforts in selling my bungalow.

Jon · 7 February 2017

★★★★★ 5/5

Google

Would like to say a huge thank you to all the staff working for Payton Jewell Caines Estate agents in Port Talbot for selling my home. The customer service was fantastic. I was contacted right the way through the process, in a very professional manner. Made the the process as smooth as possible and very efficient. Would highly recommened this estate agent to anyone looking to sell their property. Keep up the great work!!!

Mark · 26 August 2019

★★★★★ 5/5

Facebook

Put our house on the market with PJC Neath end of April after being recommended by a friend, we had a viewing and sold soon after and have completed and purchased our new property. Catherine and Rachel kept in touch weekly with progress reports and always returned our calls promptly. They are friendly and professional and would definitely use them again.

Deborah · 2 September 2016

★★★★★ 5/5

Facebook

Huge thank you to Sharon and the team at Pencoed branch. They have been so helpful, knowledgeable and proactive throughout. We cannot thank you enough! 👏🏼👏🏼👍🏻 x

Kate · 10 October 2018

★★★★★ 5/5

Facebook

I have used PJC on two occasions in the last two years to sell houses on my behalf. On both occasions they were excellent providing a very professional and customer focused service. My most recent dealings were with Caroline, Michelle and Amy, each did a great job. I would recommend PJC.

Steph · 4 May 2023

★★★★★ 5/5

Facebook

After 3 years of searching we found our dream house through PJC. Sharon and the team were thoughtful, professional and patient. Definitely recommend them.

Seonaid · 10 October 2018

★★★★★ 5/5

Facebook

A big thanks to PJC for all their help with our move; our house was on the market within days of giving them a call and we were in good hands throughout. Everything went smoothly and we didn't have to wait long to sell. We really appreciated the constant updates and reassurance from Natalie. Thanks!

Paul · 21 November 2016

★★★★★ 5/5

Google

Bought, rented and sold through PJC. They are highly professional, friendly and importantly always do what they promise they will do! The team in Port Talbot are fab. Amy and Claire in the progression team are outstanding, tirelessly working on your behalf to get your purchase or sale across the line. Great value for money too.

Natalie · 14 April 2022

★★★★★ 5/5

Facebook

Many thanks to Catherine and Rachel @ Neath. House sale went as well as we could have hoped, and with the excellent communication and dedication from PJC, I was kept informed and re-assured at every step. Would definitely recommend, and will make a point of employing PJC again in the future. Thanks. Neil.

Neil · 30 June 2017

★★★★★ 5/5

Facebook

Fantastic service. Sharon and the team at the Pencoed branch have worked above and beyond to promote and sell both of our properties. Shall definitely be using their services again soon. Highly recommended. Our family has always used them in the past for both buying and selling and will continue to do so.

Nick · 29 March 2017

★★★★★ 5/5

Facebook

I couldn’t recommend PJC enough, excellent service. Very grateful for your support and want to help. Willing to go the extra mile to accommodate needs and support with all aspects of the process. Unbelievably happy customers and so pleased with our purchase.

Gareth · 3 July 2023

★★★★★ 5/5

Facebook

First class service at Pencoed, a very professional team. Sharon made buying my first house a dream! Always at the end of the phone when I needed some advice, no query was too small for her to answer. Well done team, will definitely be in touch when I need to sell/buy again.

Jenny · 30 January 2017

★★★★★ 5/5

Google

Provided amazing service for my parents on a recent purchase. Made the whole process simple and straight forward and easy from start to finish. Couldn’t recommend highly enough

Paul · 29 March 2024

★★★★★ 5/5

Facebook

Wonderful experience to obtain our new home with Payton Jewell Caines. Brilliant customer service, quick to respond and a quick turn around. Holly was amazing and would recommend to anyone. Will use again if we were to rent or buy!

Owen · 5 August 2021

★★★★★ 5/5

Google

Really good so far. Reliable, well informed and politely professional at all times. I viewed a lot of very similar houses with these and some others and opted for a PJC one partly because I found PJC far easier to deal with than others. They also put me in touch with my mortgage advisor Rachel who is clearly wonderwoman in disguise.

S · 13 May 2020

★★★★★ 5/5

Facebook

We recently sold our house through PJC and would highly recommend them. They sold our house in the first few days of it being on the market. They helped take the pressure out of selling. We were updated regularly throughout the whole process and all the staff were really helpful and went above and beyond. Thanks PJC 😊

Sian · 19 February 2021

★★★★★ 5/5

Facebook

I've bought and sold through PJC and always found them to be friendly, professional and communicative. The Bridgend office is located in a really convenient spot also. Extremely grateful to the team for all their assistance. Thank you!

Clare · 28 July 2023