Leaders Lettings Poole reviews

★★★★★ 4/5

Google

As a family we have a number of properties that are managed through leaders. Like many businesses, we have had ups and downs, however Ellie Tripp in Property Management has made all the difference of late. She has been both responsive, professional, and above all ensured that things get done. Delighted to have Ellie as our point of contact, my understanding from the rest of the family is that should she move, we would likely move with her! Keep up the good work.PositiveResponsiveness, Professionalism

Adam · 12 June 2021

★★★★★ 5/5

Google

Ronnie was extremely helpful with all my enquiries and quick to respond too. Would recommend.

Caroline · 12 June 2023

★★★★★ 5/5

Google

Best team ever am so happy with the way how the lady helped me till I get the property to rent the communication was good and clear keep up the standard Raissa wish all to get the same service

Kudakwashe · 4 October 2024

★★★★★ 5/5

Google

Ollie helped us move house in the end of March - He was very friendly and easy to approach with any problems that we had. He is very professional and brilliant at his job, I would 100% recommend him to anyone if you want to rent a house or even let out your own property. 10/10 for communication skills - we will definitely be using him again when we come to move again. - Happy Customers😉PositiveProfessionalism

Jess · 27 August 2021

★★★★★ 5/5

Google

The entire team of Leaders Estate Agents at Poole office are wonderful guys. Jake has been exceptionally helpful and professional. Maud too is doing a great job. Great team.

OLUSEGUN · 12 June 2021

★★★★★ 5/5

Google

I would like to thank Linda Williams my Property Manager for all her help in dealing with the letting of my property.

Derek · 12 June 2022

★★★★★ 1/5

Google

Moved into a rented property 3 months ago and have had numerous of problems. One being the person who showed us around told us whatever is left in the flat when we move in is ours and we can do what we please with it.. so we did this then caused problems with the landlord. Our vehicle has been broken into three times, rang leaders to inform them (just incase anyone else reported anything aswell) and the response I got was go to your property manager, went through to my property manager, she didnt care one bit and her response was well have you called the police? No sympathy whatsoever, of course I called the police it was the first thing we done but I just wanted to he helpful incase anyone else's vehicle got broken into at the same time. Another thing is our rent goes out on the 22nd but me and my partner both get paid at the end of the month now being moved from weekly which is a pain but we have to deal with it. Rang a month ago asking if we can move our rent, property manager said she was going to speak to landlord. Still haven't heard anything back. Since we've been here I think we've had about 5 different property managers, everytime I ring up theres a different person. Dont bother going with leaders, there a waste of time and very unorganised. Will not be going with leaders again.

Chloe · 12 June 2020

★★★★★ 1/5

Google

Please be very wary when dealing with Leaders! I urge anyone to reconsider renting a property through them due to the class of some of the clients they have on their books, and their unscrupulous tactics regarding fees and deposits. Just be careful, these are not professional intelligent people, they are con artists hiding behind an office. I'm sure they will respond with some stock answer, nevertheless, I can only advise based on a truly distressing experience with Leaders and the harassment from themselves and their client, who let themselves in unannounced, several times, while I resided in the property. I only gave one star as it won't let a review be posted otherwise, but they do not deserve even this. There are far better letting agencies out there who look after both their landlords and tenants professionally and with grace.

Jodie · 12 June 2020

★★★★★ 1/5

Google

Although Leaders was a great help with moving, unfortunately the day we got our contact was the same time as when I got my keys which made it had for me to read through the whole contract properly. When we signed they failed to tell us alot of important information. The flat we are renting was a complete mess with the oven not being cleaned Mark's along all the walls, the windows cant shut properly without having to go out side and even the toilet being cracked from both side, with so many other problems to go with it. When viewing the property these things where well hidden so it was unnoticed I'm shocked because when renting a private property you would expect the property to be clean and have nothing wrong with it. With also having help with the rent of the property we had requested to be able to pay the rent on a different day due to not being paid until 6 days later, they said no and now has resulted in me not being able to pay my rent on time each month. The property manager is rude and takes to long to get back to you, I emailed her and took her 3 weeks to reply and she only replied because I threatened to go speak to the landlord personally. I am so applaud by the way the property manager has treated us. We have had no respect, being treated like a child and she DOES NOT HELP!

Sian · 12 June 2020

★★★★★ 5/5

Google

I have been renting a property though leaders for a number of years. Over that time I have dealt with Maud. What can I say! Maud is always, polite, professional and friendly. She is always deals with matters raised promptly and fairly and makes renting a smooth process! Overall a first class service!!

John · 12 June 2022

★★★★★ 5/5

Google

Great experience with Leaders in Poole, dealt with Oliver who couldn’t of been more helpful and professional. I would highly recommend leaders if you’re looking to rent.

Mike · 12 June 2021

★★★★★ 5/5

Google

Just had a great visit to view a flat on Poole Quay, Met with Zac B, the letting Consultant from Leaders Poole Branch and honestly nothing was a problem. Clear and concise when answering my barrage of questions, he new the area really well and assisted with the paperwork there and then. An absolute asset to your Branch.

Paul · 12 June 2023

★★★★★ 5/5

Google

I met Charlie this afternoon to show me the flat. He was fantastic and very knowledgable answering all my questions.

Febin · 16 April 2025

★★★★★ 5/5

Google

Following 28 years of renting in various areas of Dorset, I can honestly say how my latest move has been the least stressful and most hassle free. Hats off to Jake at the Poole office in particular. He was always ready with a quick response in the lead up to the move, and both friendly and knowledgeable before, during and after. I can sincerely recommend Leaders Poole.

Jeff · 12 June 2022

★★★★★ 5/5

Google

Very friendly and competent agents. Would recommend Zachary

Benjamin · 12 June 2023

★★★★★ 5/5

Google

Great customer service and a friendly bunch of people. Despite a few initial hiccups that were dealt with within a matter of days by Jake, Ollie and Mike I can not fault their service. Being a first time renter, the property manager Ellie has honestly been absolutely fab at providing that extra reassurance and attending to my all my queries in a very timely manner. Definitely recommend! Thank you! RBPositiveResponsiveness, Professionalism

RK · 27 August 2021

★★★★★ 5/5

Google

great service,many thanks to Oliver for helping me sort out the paper works and for being supportive during the entire process .PositiveResponsiveness, Quality, Professionalism

Bency · 12 June 2021

★★★★★ 5/5

Google

I’d recommend Leaders Poole wholeheartedly, viewings were spot on and we were provided with loads of useful information; application process was also dealt with in an exceptionally professional manner, Libby went out of her way to assist us with everything we needed to get things right, so this is a company that you can definitely rely on! Many thanks guys!

Alexandra · 12 June 2020

★★★★★ 5/5

Google

Everything has been handled smoothly and professionally. The communication with my estate agent (Oliver) has been brilliant and he's always happy to help with anything.PositiveResponsiveness, Professionalism

Kamil · 9 December 2020

★★★★★ 5/5

Google

We are very impressed with services provided with the Leaders lettings Team, they are very helpful in responding to every enquires. Thanks raissa for giving all the necessary information. Thanks to the entire team of leaders.

Athira's · 27 July 2024

★★★★★ 5/5

Google

Thanks for a great service. It has been a stress free experience. Oliver has been incredibly supportive in our move.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 12 June 2021

★★★★★ 5/5

Google

wow what can i say Oliver Sillett went above an beyond to help me he was so polite and on the ball i will be the first to recommend him hes been an absolute star a credit to the company. every obstacle we came across he found a way to either help or fix cant fault him 5 stars

Kayleigh · 12 June 2020

★★★★★ 4/5

Google

4.0 /5 Very thorough and professional as regards legal and documentary aspects of tenancy agreement, tenancy check, and premises inspection. Fast and attentive service in finding new tenants. Excellent problem solving support and resolution of previous tenancy problem. Need to communicate more when liaising between landlord and contractors. E.g. I only got a copy of the gas safety certificate after multiple requests, when I've agreed to repair work I usually don't hear anything else until it's deducted from my income statement - would prefer to get confirmation that work is going ahead.

Johnny · 13 June 2017

★★★★★ 5/5

Google

I am looking for a property to rent with Leaders because they offer the No Deposit Option. Raissa explained in detail what it means and answered all my questions. Thanks

Boo · 18 October 2024