Trusted Agent profile · Poole
★★★★★
426 reviews across 1 platform
154a High Street, Poole, BH15 1DN
Leaders Lettings's office in Poole, at 154a High Street, is rated 4.6 out of 5 across 426 reviews on 1 platform, including 426 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Poole.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleHighly satisfied with the service provided by Charlie Bowen.
Dear Eswaran Athinarayanan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleNo comunication ,payment 2 weeks late ,Tenants signed contract 4 days after they were due to move in ,Tenants do not have our bank details and are out of the country at present so no payment has not been paid after 1st month
Hi Vic, we're saddened to hear of the negative experience you have had with the Leaders team at Poole. We pride ourselves on providing our customers with the highest level of assistance throughout their experience with us so it’s disappointing to hear that you feel you haven’t received this. I have spoken with the Poole Lettings Manager, Mike Kunzi to discuss your feedback and have had the chance to view the property/tenancy record on our system. We’re sorry to read that you feel there had been no communication from the team at Poole during your dealings with them. In my discussions with Mike he has stated that he predominantly dealt with your wife and is surprised to read these comments as he feels that she had been kept up to date with regards to the referencing and other processes. Here at Leaders we understand the importance of providing a high level of service to our customers. We believe that through the use of effective communication that we are able to keep our customers updated throughout their experience and we would like to offer our sincere apologies if this has not been the case at times previously. The branch are aware of and understand the importance of effective communication. In respect of the point where you state that the rent payment was 2 weeks late when viewing our system it can be evidenced this was transferred across to you 11 days into the Tenancy and so can understand why you may be disappointed because of this. The transfer of rent across to a Landlord is dealt with by our Client Finance Department who are located externally away from the branch, I acknowledge they are currently slightly behind in terms of payments so would like to offer our apologies for the delay in you receiving your rental funds. When viewing our system it can be evidenced that the Tenancy Agreement was signed 3 days after the commencement date noted within the agreement and the reason for this is because the Tenants did not move into the property until 3 days after the commencement date of the agreement, in my discussions with Mike he has advised that the move-in date was initially pushed back from the 10th to the 15th at your request as carpet fitting was to be undertaken by a contractor of yours but could not be done to the initial timescales, a Gas Safety Certificate also needed to be obtained as the property could not be let without this and the team assisted with this; I can confirm that keys were not released to the Tenants until the agreement was signed and finalised. As part of the application process the Tenants were given a standing order mandate by the branch with your bank details on allowing them to set this up, Leaders have provided the Tenants with the means to set this up and cannot be held accountable for the Tenant failing to do this at it is something the Tenants would need to complete themselves and provide to their bank and we are unable to do this on their behalf. After taking into account the above I do not believe the team have acted incorrectly in regards to communication, the Tenancy agreement or standing order although recognise that there was a delay in the rent being transferred across to you and so would again like to offer our sincere apologies due to any disappointment and inconvenience caused as a result of this and that you felt the service you received fell below the high standards we expect of Leaders. We appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have provided us with and can assure you that all feedback is taken most seriously, we will of course use your comments to refine our efforts to try and ensure situations such as this do not happen again in future for other customers. Should you wish to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk Kind Regards, Leaders
5/5
GoogleWe rented a house through Leaders, very proffesional and helpfull guys Oliver and Jake, all done very well,thank you guys!
Dear Marian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent Letting Agents. Pleasant to deal with, polite, efficient, very helpful. They deserve the high rating they have. Thanks Leaders.
Dear Anna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave a realy good view with Daisy
Dear Silvia Dumitrascu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful agent Charlie really good and helpful
Dear Saji Jose Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCharlie did a wonderful job in viewing property
Dear Sai Gannu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great viewing with Charlie. Very helpful
Dear Leonah Mariti Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAwesome service from Connor Marshall-Bent. He is very cooperative
Dear Asif Ashraf Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally, Good experience dealing with Leaders. Nothing too much hassle for them and leave me to contiune working on my day job to pay the bills!
Dear Derek Kilroe, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI have had very good assistance from and communication with Ellie Triipp in Property Management team. At least I know things will be addressed by Ellie which is very welcome. Virginia Day
Hi Virginia Day, Thank you for the great review of our Leaders Estate Agents Poole (Lettings) team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleBy far the worst estate agents i have come across. Staff are rude, and overall the no deposit option is one big scam!!! SCAM SCAM SCAM DO NOT GO WITH LEADERS
Dear Ms Kench, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Poole office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleWe are new tenants through Leaders and we have found our property manager Ellie Tripp to be extremely helpful and efficient so far. Long may this great service continue.PositiveResponsiveness, Professionalism
Hi Jonathan Mcharg, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Poole (Lettings) branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleExcelent customer support from Ronnie Cullinane, hope to get in touch again soon.
Dear Douglas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHi like to say leaders are good to rent from and there property management are really helpful Eleanor Tripp dose an amazing job at helping to solve problems thanks
Hi Gordon Ross, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Poole (Lettings). We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Poole (Lettings)
5/5
GoogleTony provided clear and informative guidance to help make sense of the potential letting minefield. I have a high level of confidence in Leaders and recommend to anyone, especially those starting out as a first time landlord.
Hi Steve, we really appreciate your positive review! Thank you, and have a fantastic day!
5/5
GoogleAgain linda williams, excellent, very good at her job,she deserves a pay rise,i would give her 10 stars.keep hold her,very good.poole branch
Dear Catherine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
GoogleAn absolute dream to move with, they helped us rent a lovely property and the whole team were really helpful from start to finish! Very happy tenants here!
Hello Katey Bage Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleThe best letting agency in town now…All staffs especilly jake helped and supported us alot for our letting. Very proffesional.highly recommenedPositiveProfessionalism
Hello Denna Thank you for your review about Jake and the team at Leaders Poole! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleLeaders were brilliant to deal with, very friendly and professional throughout. The conversation I had was fantastic, I got all of the information that I needed and was very pleased with Jakes customer service throughout the call, a very polite young man that knows his stuff! I will definitely be using him and the leaders Poole office for when I rent in the near future
5/5
GoogleI am very pleased with everyone at Allan & Bath Poole branch. From my initial contact with Tony, we have had a great experience. Tony addressed every issue immediately, always making sure that my concerns were looked into. I was their tenet 10 years ago and very impressed. I have been pleasantly surprised again and would definitely recommend them to anyone interested in dealing with a professional agency.
5/5
GoogleGood service from Ellie, always found new tenant quickly/ professionally and any issues identified dealt with promptlyPositiveProfessionalism
Hi Steve Barker, Thank you for the great review of our Leaders Estate Agents Poole (Lettings) team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI am thankful to the amazing team at leader's. Specially Jake ,you have been great support throughout the process.once again thank you jake..
Hi, Princy Ninan! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleSlick and professional, if only every estate agent (letting or sales) were this good. Easy document management systems, clear fees structure and informed team members. Thanks for making letting our new home easy!
Dear Craig Thanks for the great review, we are glad to be of service and will pass on your kind comments to all the staff involved.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Poole.
