Trusted Agent profile · Poole
★★★★★
156 reviews across 2 platforms
245 High Street North, Poole, BH15 1DX
Goadsby's office in Poole, at 245 High Street North, is rated 4.1 out of 5 across 156 reviews on two platforms, including 114 Google reviews rated 4.6.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleRecently been on the hunt for my first home and Kelsey from goadsby in Poole couldn’t have been anymore helpful in making that happen for me would highly recommend the office and Kelsey especially for any of your property search needs.
Hi Sam, Thank you for taking the time to review our serviced, so pleased Kelsey and the team were able to assist you. All the best and kind regards.
5/5
GoogleI purchased my first house through goadsby Poole and could not of had a better experience, matt & James who worked closely on the purchase, was helpful, professional and proactive from both sides of the purchase, communication from first viewing till completion was amazing always responsive to answer any queries which made things easy, would recommend using them to anyone.PositiveResponsiveness, Professionalism
Hi Mark, that is great to hear, thank you for taking the time to review us! All the best in your new home!
5/5
GoogleJames kept me informed and was always courteous, even when I was pushing him for daily updates when the chain was delaying! We achieved the price that we discussed at the time of instruction so I walked away very satisfied with the overall service and outcome that I received.
5/5
GoogleI have to give Goadsby, Poole 5 stars for their excellent service on my recent flat purchase. I moved from the West Midlands & dealt mainly with Matthew. He was extremely professional throughout the whole thing. All the staff were so helpful & always returned calls. Buying or selling, I highly recommend them.
Hi Ann, thank you for taking the time to review our Poole office, so pleased Matthew and the team were able to assist you. All the best.
5/5
GoogleMatt provided a professional service to myself and my brother when we recently had to sell our Mum's flat. He found a buyer very quickly and was super supportive throughout the process. We will be using Goadsby when we come to sell our own property. Five Star Service.PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you for taking the time to review our service. I'm sure Matt and the team will really appreciate your comments. So pleased we were able to assist you with your mums flat. All the best.
5/5
TrustpilotTwo properties expertly guided through…
Two properties expertly guided through the sales process.
Thank you for your review. We’re delighted to hear you felt expertly guided through the sales process on both properties, and we really appreciate you choosing us. Although your next sale is outside our area, we’d still be happy to help where we can, whether that’s offering initial advice, recommending a suitable agent, or assisting with anything you need during the move. Wishing you all the very best with the next one.
1/5
TrustpilotGoadsby let anyone have free access to your home!
I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.
1/5
GoogleContacted them about renting a place, they told me the person responsible would call me, they never contacted back, similar with email
Hi, We are sorry to read this and this is certainly not what we expect as a level of service. Please could you email the lettings director mark.sanderson@goadsby.com and he will look into this for you. Kind regards
1/5
TrustpilotWastage of time.
Wasted My time in the name of referencing. If some one is living in UK on a permanent job role and also home office gives a right to rent. Still most of the letting agents doesn’t gets satisfied. If a person have good credit history then what’s the problem. Or it’s only because I am an Asian and cannot get a property to rent.
5/5
GoogleI wanted to write a review for the Team at Goadsby to show my appreciation for all their hard work and commitment over the last two years. In total they have sold 8 houses for me in a difficult market, James and Jack you are both very good at your job! Thanks again.
Hi John, thanks for your feedback and 5 star review. I'm sure the team will continue to offer you a great service! All the best.
1/5
TrustpilotThe Estate agents ommitted to give us…
The Estate agents ommitted to give us all the information at the viewing. We then put an offer in and paid for a survey. Goadsby in Wimborne, shocking will be making a complaint.... Do not use this Estate Agents
5/5
GoogleExtremely helpful team, with Tom and Ollie ensuring we were fully supported throughout the process. Many thanks!
Hi Martin, thank you for taking the time to review our Poole team. So pleased we were able to help you with your move. All the best and kind regards.
1/5
TrustpilotAbsolutely appalling
We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.
5/5
GoogleGood experience, regular and clear communications that helped my new rental process run smoothly. Friendly team.
Hi Jenny, that is great to read! Thank you for leaving us a positive review. So pleased our rental team in Poole were able to help you. All the best.
1/5
GoogleAs a previous tenant - I would not rent a property through Goadsby again.
Hi David, we are sorry to hear this. If you could please email mark.sanderson@goadsby.com he will look into any issues you had. We wish you well.
1/5
TrustpilotWorst letting agents ever
Goadsby is the worst in terms of the way they treat people. The whole trauma they subject me to is beyond words, and I won't go the details of it. Let's just say that it lasted a whole 8 months of endless communication with them getting them to allow me to terminate my contract, return my deposit etc etc. And in all these communications, they were distasteful, disrespectful, offensive, unprofessional. So much that they even accidentally copied me on email replies amongst other colleagues where they were being spiteful, even condescending about me. Avoid them!
5/5
TrustpilotWe have recently moved into a rental…
We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D
5/5
GooglePurchased my first home through Goadsby in Poole and dealt with James Silverton. A polite gentlemen who kept me well informed and was very helpful during a stressful time. Would recommend to anyone.
1/5
TrustpilotLet down lettings
I had a really bad experience with Carol from the Eastleigh estate agents. She cancelled our viewing 2 hours before when she had plenty of time to give us more notice, she had no idea what was going on and gave the impression she couldn’t care less and I could of booked somewhere else and not wasted my time. She didn’t even sound bothered on the phone. Very unprofessional service and I will not be using again!
5/5
GoogleWonderful to deal with. Professional from start to finish. Thank you
Hi Claire, thank you for taking the time to review the service you received. So pleased we were able to assist you. All the best and kind regards.
1/5
TrustpilotWanted to view a property last week and…
Wanted to view a property last week and had to chase the office as jo response to on line contact, then to be told an offer had been put in, not accepted at that time. This week booked to view another got to the property and had acall to say the offer on it had been accepted. I have more business accuman in my little finger than they have put together..
5/5
GoogleProfessional and efficient service from all the team. Received excellent advice from the start and good communication throughout the whole process. I would definitely recommend this team to anyone selling a property.
Hi Pauline, that is great to read, thank you so much for taking the time to review our service. I'm sure the team will really appreciate your comments. Kind regards and all the best.
5/5
GoogleFantastic service from Goadsby. I would certainly recommend as an Estate Agent. Friendly, helpful staff and totally effective in selling properties. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
Hi Anita, we aim to please ! So thank you for your kind review. All the best.
5/5
GoogleI bought my property through Goadby. They have been excellent from start to finish. Booking viewings was easy and the support given throughout the sale was excellent.PositiveResponsiveness, Quality, Professionalism
Hi Chris, thank you for taking the time to review our services. So pleased our Poole office was able to assist you. All the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goadsby's Poole office has 156 reviews across two platforms: 114 on Google, 42 on Trustpilot (across the whole business).
Goadsby Poole is rated 4.1 out of 5 across all 156 reviews, and 4.6 out of 5 on Google from 114 reviews.
Goadsby Poole, 245 High Street North, Poole, BH15 1DX.
