Trusted Agent profile · Poole
★★★★★
156 reviews across 2 platforms
245 High Street North, Poole, BH15 1DX
Goadsby's office in Poole, at 245 High Street North, is rated 4.1 out of 5 across 156 reviews on two platforms, including 114 Google reviews rated 4.6.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Goadsby who were the agents for our purchase. Especially to Cathleen who was throughout the whole process incredibly helpful, kind and reassuring. Thank you again so much
Hi Rebecca, so please Cathleen was able to help you with your purchase. Enjoy your new home! All the best and kind regards.
5/5
GoogleMatt and Jessica, provided empathy and professionalism during the sale of my late friends property. There were several difficult moments during the process, but they provided support and efficiency in resolving all these issues. They kept in touch and took me through each and every step, to achieve a successful conclusion. I would not hesitate in recommending this particular office, Manager and staff.
Hi Linda, thank you for taking the time to review our Poole sales team, I'm sure they will be delighted to read your comments. So pleased we were able to assist you in a professional manner. All the best.
5/5
GoogleNicole was friendly and professional on our initial meeting and I instantly decided to place the property with her at Goadsbys in Poole. Throughout the sale process she has been attentive, informative and accessible; calling me back when …
Hi Ian, thank you for taking the time to review our Poole team. I'm sure Nicole and the team will really appreciate it. So pleased we were able to assist you with your sale. All the best and kind regards
1/5
TrustpilotWe have been a tenant with goadsby for…
We have been a tenant with goadsby for a few years and up until recently were ok but on leaving our property early at the landlord’s request we did so at great expense to ourselves !the landlord aided by goadsby have since tried to keep most of my deposit as well for fictitious repairs and to add insult to injury they promised me and I have emails to prove this I would have the undisputed part of my deposit back today and guess what I’ve not got it they are rude do not understand the law or promises made so avoid very very poor
Thank you for your review. We’re sorry to hear about your experience, particularly as you moved out early at the landlord’s request and have then been left feeling let down by the way the deposit has been handled and communicated. We take deposit deductions and timescales very seriously. Please contact the branch in writing with your tenancy address, move-out date and deposit reference, and attach the emails you mention confirming the return date for the undisputed amount. A manager can then review the file, the proposed deductions and where the payment is up to. As your deposit is held in a tenancy deposit scheme, you also have the right to use the scheme’s independent dispute process for any deductions you don’t agree with. We’re sorry again for the frustration caused, please get in touch so we can investigate and help resolve this.
5/5
GoogleI couldn't fault Goadsby's in expediting the sale ...from the initial engagement, telling me they would get the brochure completed by the Tuesday AFTER the Easter Bank Holiday weekend, AND then making good on this commitment (a remarkable achievement that shows real dedication) to the last day, chivvying the solicitors (sadly, this was necessary). I could neither fault, nor improve on the service I received from Goadsby's (except maybe suggest they take on Conveyancing as well to speed EVERYTHING up!) And excellent & regular communication throughout the entire process. Faultless
Hi Richard, thank you for taking the time to review our Poole Office. So pleased Ollie and the team were able to assist you with your sale. All the best and kind regards.
5/5
GoogleWe have been thoroughly impressed by the professaionalism of Claire and her team: the communications have been second to none, timley and the team were very welcoming when we met them. Brilliant service and highly recommended :)
Hi Michael, that is so pleasing to read, so glad Claire and the team have been able to assist you. Thank you for taking the time to leave us a review. All the best and kind regards
5/5
GoogleThank you James and Jack for your wonderful service during the sale of our house! The recommendations you made and the fact that you kept us informed throughout the process, even though we were out of the country for most of it, were a real bonus and took away all the stress of selling our family home. Thank you again, we will certainly recommend you to anyone thinking of selling!
Thank you for your feedback Theresa, our pleasure !
5/5
GoogleGreat team and service! After our first house purchase fell through due to a disaster experience elsewhere. Goadsby were very helpful and communicated well throughout our purchase to help us get this one over the line 😅 …
Hi James that is great to read! So pleased we were able to help you with your purchase. All the best and kind regards.
5/5
TrustpilotDylan at Goadsby in Wimborne was kind
Dylan at Goadsby in Wimborne was kind, patient and nothing was too much trouble. He helped me through the process so that I am now living in a beautiful home.
Thank you so much for your lovely review. We’re delighted to hear Dylan in our Wimborne office was kind, patient and so supportive throughout the process, and congratulations on your beautiful new home. It’s also great to know Charlotte and Colin at our Bournemouth branch were so helpful and helped to sell your property quickly. We’ll make sure your kind words are passed on to Dylan, Charlotte, Colin and their teams. Wishing you lots of happiness in your new home.
5/5
GoogleMatt, Emily and the team at Goadsby in Poole were absolutely fantastic in supporting us throughout the sale of our flat in Poole. Highly professional, communicative, responsive and good natured even during the pandemic; the legal profession in the area could learn a thing or two about customer service from the team at Goadsby.
Hi Andrew, thank you for your kind review. So pleased we were able to assist you with your move! All the best.
1/5
TrustpilotWhen viewing a property with Goadsby…
When viewing a property with Goadsby they failed to tell us about considerable material information relating to the property. Refused to listen to our complaint so had to go to the property ombudsman. Shocking company run by management who clearly don't know the new laws and legislation relating to estate agents. Avoid at all cost
Thank you for your review. We’re sorry to hear you feel you weren’t made aware of material information when viewing a property, and that you’ve been left dissatisfied with how your complaint was handled. As your complaint is already with The Property Ombudsman, we will of course co-operate fully with their process. We’re sorry again for the frustration caused.
5/5
GoogleNo regrets at all at choosing Goadsby Estate Agents to take care of all the details for renting out my property. Always available, efficient, kind....they just took care of everything. An excellent service. Thank you Kelsey
HI Litsa, that is great to read, thank you for taking the time to review our service. I'm sure Kelsey and the team will really appreciate your comments. All the best.
1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould.
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit. If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales. As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree. We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
1/5
TrustpilotDON’T TRUST GOADSBY ESTATE AGENT (unless you have shares in the Co.)
DO NOT TRUST GOADSBY ESTATE AGENTS, WIMBORNE. THEY WILL FLEECE YOU for EVERY PENNY & THEIR Customer Service IS TERRIBLE.
Thank you for your feedback. We are sorry to hear you feel dissatisfied with your experience. We aim to be clear and transparent on our terms and fees from the outset, and we take any concerns around communication or service seriously. As we are unable to address the detail of your comments in a public forum, please contact me: john.ryall@goadsby.com with your full name and property address and I will forward your complaint over to the correct team.
5/5
GoogleThanks to Kelsey and the Goadsby Team for helping me find and get a new home in a short time. Their prompt response and negotiations speeded up the process. Once again thank you.
Hi Aylan, thank you for your kind review. Hope you have settled in well? All the best.
5/5
GoogleEmily has been fantastic throughout the process of buying our property. We are first time buyers and she has been so kind and understanding, supporting us the whole way and keeping in touch regularly with updates. Thank you again for all your help!
Hi Verity, thank you for taking the time to review our Poole office. So pleased we were able to help you with your purchase. All the best and kind regards.
5/5
GoogleNicole was brilliant helping push a very difficult sale to completion. Everybody at the office was friendly and helpful
Hi Irene, that is great to hear! Thank you for taking the time to write us this review and we are so pleased we were able to help you. All the best and kind regards.
5/5
GoogleIn a tough market Goadsby have shown their strengths. Jack and James kept me fully informed and despite two deals falling through they stuck with it and got the final purchaser across the line very quickly. The level of service was excellent and they put every effort into it. Very pleased.PositiveResponsiveness, Professionalism
Hi Bill, thank you for taking the time to review the service you received from our team at Poole. Glad we were able to assist you. Kind regards.
1/5
TrustpilotDo you own sale /not well regulated
Southbourne Goadsby is very good at getting a buyer and advertising . We found we were on our own as great deal after we got buyer. There was one meeting with our buyer and Goadsby basically seems to wait for us to do all the work or our sale failed ..either way they made full commission
1/5
TrustpilotThe Estate Agent equivalent of stepping on Lego
If estate agents were a personality type, Goadsby would be the human equivalent of an unflushed toilet - a bit whiffy, always full of crap, and guaranteed to ruin your day.
Thanks for taking the time to set out your experience in such detail, we’re sorry to read how strongly you feel, and we appreciate how stressful and upsetting this clearly was for you. We take allegations around tenancy documentation and communication extremely seriously. While we can’t discuss individual accounts in a public review platform, we would like to look into the what happened here. If you’re willing, please email me at john.ryall@goadsby.com with your full name, the property address, and the best contact number, along with the dates of the renewal(s) and your notice, so i can forward your complaint on to the correct member of staff so we can investigate properly and respond directly. We’re sorry again for the frustration this has caused, and we’d welcome the opportunity to review what happened.
5/5
GoogleFirst time buyer and Nicole and the team was amazing through the whole process, by making themselves available when required and answering the endless amount of questions we had.
Hi Chris that is great to hear and so pleased Nicole and the team have been able to help you. All the best.
5/5
GoogleSale of my Property, was dealt with a professional and efficient working manner. Goadsby Estate Agents kept me updated and dealt with all matters enquiries in a fast and effective manner, the sale went through very smoothly. Liz Pinkney
Hi Liz, thank you for taking the time to review our Poole office, really pleased they were able to assist you. All the best and kind regards.
5/5
GoogleFrom start to finish we couldn't have had a better experience. It is refreshing to find a Company who still put customer service first. We dealt with James Silverton to set everything up, then Jack Fletcher looked after us throughout. Both are a credit to their Company. They answered every question, sorted every query/problem regardless of size, helped us with dealing with solicitors and most importantly always rang back when they promised. Would definitely recommend and wouldn't use anyone else ourselves. Well done guys.
5/5
GoogleWOW!!!! Customer Service at its best! There are a lot of companies not just estate agents that could learn a lot from these guys! As a first time buyer it was all very daunting but Goadsby Poole and specifically Jack were amazing. There was a "hiccup" but with solicitors NOT agency and what can I say...... they went above and beyond!! As a result of their professionalism and other brilliant qualities it meant my partner and I got our first house together!! People are quick to MOAN but not very quick to praise..... I cannot praise this branch and Jack enough. I will be recommending them at every opportunity possible and they will be the first people we go to as and when we decide to upsize. Words cannot do the service we received justice. AMAZING!!!! Thank you Jack and James who dealt directly with us and also to the rest of the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goadsby's Poole office has 156 reviews across two platforms: 114 on Google, 42 on Trustpilot (across the whole business).
Goadsby Poole is rated 4.1 out of 5 across all 156 reviews, and 4.6 out of 5 on Google from 114 reviews.
Goadsby Poole, 245 High Street North, Poole, BH15 1DX.
