Every review we hold for the Poole office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWilliam Shouler if he is still working there should ensure he ensures he knows what he is doing when selling a deceased estate. Does he CARE about finding out whether there is more than one executor. Undermining another agent, one with a five star rating, does him no credit either. I would have been happy to rescind this one star rating for Fox & Sons if I could get a response out of William concerning my concerns but I never did.
Janet · 13 June 2019
Agent replied · 11 June 2024
Hello, thank you for taking your time to provide our team with feedback.
We are concerned about this review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@fox-and-sons.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleWe have just completed on our sale only due to Joel & Hayley’s professionalism,
Our chain had multiple issues but thanks to Joel taking control we are living in our dream forever home. We would have no hesitation recommending all our family & friends to Fox and Sons Poole.
Thank you guys you really went above & beyond.PositiveResponsiveness, Quality, Professionalism
Kate · 26 August 2020
★★★★★ 5/5
GoogleI have dealt with numerous Estate Agents over the years and rarely appreciated their involvement, however after using Russell Loughnane, Fox and Sons Senior Mortgage Consultant, this has changed. Russell is knowledgable, informative as well as empathetic and supportive. I could'nt rate him any more highly and urge anyone that is considering buying a property to contact Russell. Thank you.
Nathan · 13 June 2019
★★★★★ 5/5
GoogleI'm not usually one for leaving reviews but in this instance I felt like I had to. Calvin has been brilliant from start to finish with the sale of our property. He is polite and professional and made the process really easy. I would definitely recommend him to anyone looking to sell their home.PositiveResponsiveness, Quality, Professionalism
Harry · 26 August 2020
★★★★★ 5/5
GoogleMy partner and I are first time buyers and Joel made it much easier for us, especially given the current impact COVID is having. Joel was responsive, professional, and was always available to talk things through and chase where necessary. I would highly recommend Joel and the team to anybody and everybody. Thank you!PositiveResponsiveness, Professionalism
Edd · 26 August 2020
★★★★★ 5/5
GoogleExcellent service received from Ellie Barrett! She got us the mortgage offer very quickly, was very professional, helpful, proactive throughout the process and stayed involved till completion. Highly Recommended!
Emil · 4 August 2024
Agent replied · 25 August 2024
Thank you Emil for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst time buyers with Ellie being our broker. Couldn’t fault her work. Supportive, attentive and very understanding. Went above and beyond making the process so smooth. Very happy and would highly recommend.
Amy · 5 June 2024
Agent replied · 11 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Amy. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently purchased a property in Poole, and although we had many ups and downs, once Joel took the reigns we made much more progress and finally got our keys :) Jack was also brilliant on our viewings of the property! Would definitely recommend dealing with Joel!
Kimberley · 12 June 2020
★★★★★ 5/5
GoogleWe bought our first home and Gemma Charmichael was very attentive, professional and helpful. She answered all our queries quickly and efficiently and we would highly recommend her services.PositiveResponsiveness, Quality, Professionalism, Value
Annette · 12 June 2022
★★★★★ 5/5
GoogleA big thank you to Gemma Carmichael. Very friendly and professional. Talked through and explained everything very clearly to me when finding my mortgage which was particularly important for me being a first time buyer.PositiveResponsiveness, Quality, Professionalism
Steve · 26 August 2021
★★★★★ 5/5
GoogleHad a pleasant experience buying through fox and sons. Gemma was very helpful on the mortgage side on things and without her we wouldn’t have reached the buying price we needed
Tomb121191 · 12 June 2022
★★★★★ 5/5
GoogleThank you to Gemma at the Poole branch she was amazing. She couldn’t do enough to help me if there was a problem or I had questions she was always there to help thank you GemmaPositiveProfessionalism
Richard · 12 June 2021
★★★★★ 5/5
GoogleWorking with Fox & Sons, and especially Calvin has been a great experience. My fiance and I are first time buyers, and Calvin was there whenever we needed any questions answering. Great help and would highly recommend. Thank you.
Nathan · 12 June 2020
★★★★★ 5/5
GoogleAs first time buyers, Fox & Sons were extremely helpful from the word go. Although the moving process was very long winded thanks to the Covid crisis, the team were always willing to help and answer any questions that we had. We did our mortgage through Anna who was fabulous from start to finish, chasing things when needed and helping us get all the things in place ready for us to buy our first home. Thanks to all at Fox & Sons, we couldn't have done it without you!
Rachel · 12 June 2021
★★★★★ 5/5
GoogleMe and my fiance were buying our first home and especially in the Covid-19 times this has not been a small challenge - process was long and stressful as you would expect it to be - but with help of all the staff and with special mention to our mortgage advisor - Anna Cullen that helped us with every step on the way - Always very responsive to our emails and eager to resolve the problems that have occurred in the process.
Thank you Fox and Sons for helping us to secure our first home purchase. Mikolaj and MartaPositiveResponsiveness, Professionalism
Mikolaj · 12 June 2021
★★★★★ 5/5
GoogleMe and my partner used Gemma Carmichael as our mortgage advisor and we couldn’t recommend anyone better to help you. She made purchasing our first home less stressful and easy and helped us every step of the way. She explained every process to us in great detail and worked incredibly hard for us the whole time. She’s incredibly professional and a genuinely lovely person and we really couldn’t recommend anyone better to help you with your mortgage.PositiveResponsiveness, Quality, Professionalism, Value
Nick · 12 June 2021
★★★★★ 1/5
GoogleOrganised a viewing on a property, at a time entirely of their choosing not mine - we were basically allotted a time slot - almost a week on from enquiry. We were told the property had already had an offer on it, but that the full process would be followed to facilitate all interested parties.
The day before we receive a “little reminder” text of our viewing confirming the allocated time slot and the property’s location. Arrived at the designated property on the day of the allocated viewing to see others there also waiting for a viewing (who incidentally had been given the same slot). Some 20 minutes passed, and with no sign of the agent we called their Poole office only to be informed that the property had already been sold and that they’d tried to call us - which is complete rubbish as there was not one message, email or voicemail left, nor any missed calls attributable to Fox & Sons.
I personally have never experienced an agent not turning up to a viewing, whether for residential or commercials sales. I also have never experienced such blatant lies - they clearly never had any intention of facilitating all the viewings booked on the premises and just cancelled those which happen to fall after the submission of further ‘offers’ without bothering to let the viewers know, entirely contradicting what Fox & Sons had stated during our initial enquiry. They then try to squirm their way out of the predicament by making further lies. I advise you all to avoid Fox & Sons unless you enjoy having your time wasted.
DanBmthUK · 12 June 2020
★★★★★ 1/5
GoogleWe were with Fox & Sons for 5 months and only had 3 viewings (until we gave written notice and suddenly had lots booked in!). We then went with another local agent and sold within a week. We found Fox & Sons to do the typical estate agent selling spiel to get you in and then do nothing they promised. We were lied to about one offer and they made it very difficult for us to take our house off the market with them. I would not recommend using if you want to sell your house.
Sarah · 12 June 2020
★★★★★ 5/5
GoogleMyself and My partner are using Gemma Carmichael as our Mortgage Adviser and would 100% recommend her! She is literally amazing and is helping us through the highs and lows of 1st time buying! Shes so lovely and due to covid have only spoken to her via the phone and screen sharing. Shes patient, professional, helpful and always finds alternatives to help you in the best way she can! We really cant thank her enough!!!!!
Lauren · 12 June 2021
★★★★★ 5/5
GoogleSo far so good, it appears we have a sale !! Hayley has been outstanding as have the whole team. Thanks guysPositiveResponsiveness, Quality, Professionalism, Value
David · 26 August 2021
★★★★★ 5/5
GoogleVery good they took all the from me l would give the team 10 out of 10 if l could.
June · 15 September 2023
Agent replied · 11 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleProblems with them from the start. They are the reason estate agents get a bad name. I asked for privacy whilst we were up for sale and they assured me they would honour that yet they posted flyers with my house printed on the front plus the asking price around my street and local area which they promised not to do. I wanted a quiet sale as I didn't wish my whole Street to know I was moving. The manager lied to us through the whole sale and asked us to reduce our price to attract more customers yet I refused and put the price up and it sold within a week. It proved they hadn't been trying hard enough. Be warned if you choose them
Wez · 13 June 2018
★★★★★ 5/5
GoogleWhen looking for a property Gemma and Calvin really went above and beyond helping us get our mortgage together, and finding us our first flat at an excellent price.
We cannot thank them enough, especially with taking all the stress out of the process.
Fred · 12 June 2023
★★★★★ 1/5
GoogleFirst person to pick the phone up then put it down on me before I had even spoken.
When I mentioned it to the second person to pick the phone up he was extremely rude saying that did not happen.
All I asked was can details be sent in the post.
A flat NO was all I got.
I will go elsewhere obviously.NegativeProfessionalism
Colin · 26 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
