Fox and Sons reviews

★★★★★ 5/5

Google

I Had a viewing with Elena a few weeks back, and even tho I didn’t go forward with the house I thought I’d take my time and leave her review because of her professionalism and attitude towards her job. Definitely one of the best estate agents in the area, talking you through everything and explaining things thoroughly! She made the viewing great and even the house wasn’t for me, she made me want to buy it! Thanks Elena, you’re lucky to have her fox and sons!

Tom · 12 June 2023

★★★★★ 5/5

Google

I recently just completed on my first home with Fox and Sons. It was a bit of a turbulent and stressful ride but none of that is on their side, that was down to the solicitors. Fox and Sons were really good at explaining everything to me and trying to chase solicitors to ensure that completion happened in the timeframe that I needed. I want to especially thank Gemma Carmichael who was also our mortgage broker/estate agent that was working on the case. Firstly it was great to have 1 person deal with the whole thing but she was very knowledgeable and extremely lovely throughout and ensured that we got the best mortgage deal possible, right before interest rates went up. Gemma was always fantastic at replying to me when I needed to speak to her and made the process on her part completely painless. On completion, Fox and Sons also gave a little goody pack which contained various things such as a couple of cans of booze, tea, coffee, discount vouchers to retailers such as Wayfair, anti bacterial wipes (very handy when just moving in) and more. Would highly recommend Fox and Sons and Gemma Carmichael as a Mortgage Broker to anyone :)

Kelly · 12 June 2023

★★★★★ 5/5

Google

Fox & Sons Poole made our home dream came true - Gemma and Shannon are going above and beyond. Professional, caring and helping throughout the whole process of buying a property. I recommend them 100%. Gemma did an extraordinary job in securing the best deal for us and also patiently and thoroughly explained every step of the property buying process. She goes the extra mile and that's what I especially appreciated. Well done, keep it up! Wishing F&S Poole many happy customers!

L'Rae · 12 June 2023

★★★★★ 5/5

Google

I only popped in there to ask for some Mortgage advice. I was seen by Gemma Carmichael. She was superb, nothing was ever a bother, I was a first time buyer at the time, she went above and beyond with her mortgage advice, she advised on solicitors and helped me chase them when needed, any questions I had she was happy to help me with. It took me almost a year to get my property and I saw/heard/spoke to Gemma more than my solicitors. She is an absolute star. Would always recommend her for her services, you would not be disappointed.

Emily · 12 June 2023

★★★★★ 5/5

Google

We recently sold my father in law’s bungalow through Fox & Sons, Poole. Elena was our contact and she was fantastic at keeping us updated regarding viewings etc and helped us during all the processes of our sale. She is of a very friendly, bubbly nature but also very knowledgeable of the sales processes, as were other members of the team, Elliott and Calvin, whom we had dealings with. Thank you so much to all of you for your professionalism.

Tina · 12 June 2023

★★★★★ 5/5

Google

Just bought our first home through Fox and Sons Poole. We can’t thank them enough for all the help they’ve given us! Calvin and the team made buying our first home a stress-free experience and kept us in the loop at all stages. They really care about their clients and helped us find our first home. We would highly recommended purchasing or selling your property through Fox and Sons! We used their mortgage services too and Gemma made the process simple for us to understand and we gave her what she needed when and she took care of the rest. I would highly recommend Gemma as your mortgage advisor! I was worried the whole process would be much more difficult, but the whole team guided us through the process. Thank you team!

Steph · 10 June 2023

★★★★★ 5/5

Google

Friendly efficient staff dealt with any queries quickly. Very happy with the service. Thanks to Elena, Will and the team.

Claire · 2 November 2024

★★★★★ 5/5

Google

I had an excellent experience taking with Ellie - Mortgage Services Consultant. As a first time buyer, I was feeling very overwhelmed and it all seemed to be an impossible task. But after Ellie patiently talked me through everything I would need to know I am well on my way to being a home owner! She’s been responsive, encouraging and helped me to understand what I am looking for and what I can manage. I would recommend!

Harriet · 5 June 2024

★★★★★ 5/5

Google

We had the pleasure of working with Ellie as our Mortgage Broker for our first ever mortgage. We cannot stress enough how easy she made the process. She was warm, welcoming and explained everything in a way which was clear and easy to …

Matthew · 16 August 2025

★★★★★ 5/5

Google

I can't recommend Jennifer and Shannon enough. Jennifer has been my mortgage broker for years, and has provided me with exceptional advice and patience on every occassion. Shannon has recently helped me with selling my place, and her honesty, persistence, being supportive and positive were invaluable to get us through a very stressful and bumpy process. Don't look any further - these two experts is who you need on your property sale/purchase journey :)

Daria · 12 June 2023

★★★★★ 5/5

Google

As a first-time buyer with limited knowledge of the mortgage process, I am incredibly grateful for the excellent clear and reassuring guidance I received from Ellie Barrett. Her guidance in comparing options gave me real confidence and I …

J · 16 August 2025

★★★★★ 4/5

Google

A professional and friendly team who chased up the sale progress regularly and kept me informed of stages reached or the reasons for any delays.

Richard · 16 November 2025

★★★★★ 5/5

Google

Elena, Will and the team were excellent. Very supportive during all the stages of our first property purchase. Thank you!

Amyjoanna91 · 1 May 2024

★★★★★ 5/5

Google

Had my mortgage sorted through fox & sons by Ellie and she was fantastic went above and beyond to answer any questions, even to do with another estate agents and solicitor she was incredible from start to finish and made a stressful time a lot less stressful

Abigail · 20 March 2025

★★★★★ 1/5

Google

Tried selling our home through Fox and Sons, and the communication was appalling from the start, not once did they provide feedback from viewings, unless we chased them, not once did they return calls when promised, I sent them an e-mail …

Shaun · 16 April 2025

★★★★★ 5/5

Google

Ellie was excellent. Attentive, professional and generous with her time.

Ben · 5 June 2024

★★★★★ 5/5

Google

Me and my husband have been looking for the perfect house for some time. After dealing with many estate agents, most have been very blunt, uninterested and eager to finish the viewing. However, we had a much different, more pleasurable experience when dealing with fox and sons. Emma was extremely knowledgeable and empathetic towards us during a viewing. Unlike others, she understood that we are very particular about what we are looking for and worked with us accordingly. Although we haven’t yet found the right property, we’ll most definitely continue to use fox and sons and I hope that other agents in the company share the same passion and determination towards their clients. Very happy customer

Susan · 13 June 2019

★★★★★ 5/5

Google

Ellie the mortgage broker helped us to get from app to offer in just 1 week! She was very easy to work with, I would definitely recommend!

James · 13 May 2025

★★★★★ 5/5

Google

I needed a mortgage broker and a friend recommended Gemma Carmichael. Gemma patiently took the time to explain all aspects of the mortgage process and the product details in a transparent and accessible way. Despite having to meet remotely because of pandemic restrictions, meetings with Gemma were professional yet enjoyable, plus our communication over email was always prompt. Overall very pleased with my experience!PositiveResponsiveness

Lesia · 12 June 2021

★★★★★ 5/5

Google

After a long 14 month process from reservation to completion yesterday, I can quite comfortably say it wouldn’t have been possible without Gemma Carmichael. If you’re needing a mortgage adviser I would strongly recommend Gemma. Incredible service, quick responses and highly efficient. Once again, thank you!

Nathan · 12 June 2023

★★★★★ 5/5

Google

🌟🌟🌟🌟🌟 Excellent Service! I’m really happy with the support I’ve received from the team at Fox & Sons …

Love · 16 June 2025

★★★★★ 5/5

Google

I met Calvin he was a very helpful young man. He wasn't pushy and as an older lady, this was a pleasant experience. I will certainly use this estate agents to sell my property in the future. I highly recommend Fox & Sons in Poole. Mary

Mary · 1 May 2024

★★★★★ 5/5

Google

WIll was a absolute professional, from the start off selling my property,I would highly recommend the whole off fox and sons poole .

Audrey · 16 February 2026

★★★★★ 5/5

Google

As a first time buyers, Gemma was fantastic and guided us through the whole process. She was always available and nothing felt too much trouble as she always went above and beyond. Highly recommend Gemma if you're looking for a Mortgage advisor.

Matthew · 12 June 2023