Every review we hold for the Pontefract office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank Nikki ever so much been a star though the process of renting a property if I ever needed any questions or queries Nikki was always there to help always kept me updated through the process Nikki you have been amazing!
Chantelle · 19 January 2019
Agent replied · 18 January 2024
Thank you Chantelle, It's lovely to see that you and your family have settled into you new home quickly. Many Thanks
Nikki Piper
Lettings manager
★★★★★ 5/5
GoogleGeorgina very professional, good communication and was very helpful getting my deposit back. Thanks
Priscilla · 29 October 2025
Agent replied · 27 January 2026
Thank you so much for your kind words! We're delighted to hear that Georgina was able to assist you and make the process smooth. We'll be sure to pass along your feedback to her, she’ll be so pleased to know her efforts were appreciated. The Reeds Rains Pontefract Management Team.
★★★★★ 5/5
GoogleNikki has been absolutely wonderful in our move. She’s been great with communication, reassuring in high stress times, and explored all options when things aren’t as straightforward as intended. We are so appreciative and we can’t thank you enough!! Thanks again Nikki!
Ebony · 19 January 2020
Agent replied · 18 January 2024
Thank you
★★★★★ 5/5
GoogleJust recently bought our first property through Reeds Rains. Our Sales Negotiator, Hedley Conway was amazing throughout. Nothing was too much trouble even after asking hundreds of questions! Very friendly, approachable and professional. Thanks Hedley for helping us find our perfect first home!
Shannon · 19 January 2019
Agent replied · 18 January 2024
Thank you Shannon for your very kind review. I hope you are excited to get moved in. I'm looking forward to the house warming.
★★★★★ 5/5
GoogleWould definitely recommend Reeds Rains. Hedley was a gent walking me through the buying and selling process and the whole team were always happy to help with any query I may have had. Thank you all for your help
Lucy · 19 January 2020
Agent replied · 18 January 2024
Thank you so much Lucy.
Was a pleasure dealing with you and we can't wait to see what you are going to do to your new home.
All the best
Hedley
★★★★★ 5/5
GoogleReeds Rains are currently in the process of selling my house. Hedley Conway is very helpful and nothing is too much trouble. He is definitely an asset to the company and he deserves a pay rise and a promotion.
Janet · 19 January 2020
Agent replied · 18 January 2024
Thank you for your lovely words Janet. Has been an absolute pleasure dealing with you from start to finish. I wish you all the happiness for the future and please do not be a stranger. Thanks,
Hedley & the Reeds Rains Team.
★★★★★ 5/5
GoogleThe staff at the branch are amazing! From my first point of contact with Ash about letting a property she has gone above and beyond to make sure everything ran as smoothly as possible. Unfortunately we hit a few bumps in the road (through no fault of mine or reeds rains) but nothing was too much trouble. I don’t think I would have managed to stay as sane as did without her help and also Beths. I really can’t thank them enough for making sure me and my children have our dream home!PositiveResponsiveness, Quality, Professionalism, Value
Jessica · 25 August 2021
Agent replied · 18 January 2024
Hi Jessica, Thank you so much for the wonderful review. So glad we were able to help.
Ash
★★★★★ 5/5
GoogleJust sold my property through Reeds Rains, Pontefract. Selling is always going to be a stressful experience, but the staff there made it as easy as it could be, always efficient and ready to help, especially Hedley, George, and Sarah.
John · 19 January 2019
Agent replied · 18 January 2024
Thank you John. Glad that we got you what you wanted for your property and wish you all the best for the future.
Kind Regards, Hedley
★★★★★ 5/5
GoogleStaff friendly and efficient, will definitely use again, when selling or purchasing.
John · 30 September 2025
Agent replied · 27 January 2026
Thank you for you review... we are all looking forward to the before and after pictures 🙂 …
★★★★★ 5/5
GoogleThank you Vicky for all your help in making our move so easy and stress free. You are a credit unto your firm & the job you do. Many thanks Susan and Jim Smith.
Susan · 18 January 2021
Agent replied · 18 January 2024
Thank you so much Susan for this lovely review. Wish you all the best in your new forever home.
Kind Wishes,
Vicky
★★★★★ 5/5
GoogleAsh was our estate agent at Reeds Rains and couldn’t help us enough through a stressful time. Would 100% recommend.
Luke · 18 January 2023
Agent replied · 18 January 2024
Thanks Luke for your review, I am so glad we got to completion in the end.
All the team wish you and your partner all the best in your new home
★★★★★ 5/5
GoogleSarah Derry was brilliant in negotiating the sale of my house and the purchase of my new house thank you. She went out of her way to be helpful with a very quick sale on both accounts.
Susan · 19 January 2020
Agent replied · 18 January 2024
Thank you so much Susan, it has been an absolute pleasure. We will keep in touch through the sale process.
★★★★★ 5/5
GoogleExcellent service and communications from start to finish. Thank you.
Deborah · 11 October 2025
Agent replied · 11 October 2026
Thank you Deborah , we wish you well in your new home
★★★★★ 5/5
GoogleI called into to Pontefract branch to look at properties, Vicky was great I don’t know the area and she was very friendly and knowledgeable. I was put at ease and would not hesitate to recommend
Stephanie · 19 January 2020
Agent replied · 18 January 2024
Thank you so much Stephanie, I wish you the best of look in your search.
★★★★★ 5/5
GoogleThanks to Sarah and the team of reeds rain at pontefract. Been so helpful throughout the purchase of the property. Very professional and helpful. Better than the one in wakefield.. A Secial thanks to Sarah.
Shanza · 19 January 2020
Agent replied · 18 January 2024
Thank you for your review, I wish you and your family all the best in the future.
★★★★★ 5/5
GoogleVicky helped us so much when buying our property. It has been a roller coaster ride ,but having Vicky only a call away and close by was so reassuring. Thanks Vicky for everything.
Bev · 19 January 2020
Agent replied · 18 January 2024
Thank you so much Bev. Was a pleasure dealing with and so glad I was able to help.
Wish you all the best,
Vicky
★★★★★ 5/5
GoogleI chose to use reeds rains as I have heard so much about them as a company from all theyre advertisement, and with this being my first house I was looking for a company that would be helpful and professional. Hedley Conway sales negotiatior was a great help from the word go he was In contact throughout this transaction / process he bent over backwards on requests from my self also helped on numerous occasions to sort the solicitors out and made all information was correct and availabile and tried to make my experience run as smoothly as possible.
Alisdair · 19 January 2020
Agent replied · 18 January 2024
Thank you so much Alisdair.
Was a pleasure dealing with you and looking forward to seeing what you do to the place. Don't be spending too much time in the hot tub.
Best wishes, Hedley
★★★★★ 4/5
GoogleI dealt primarily with Hedley Conway and he was a delight: I always felt he was really empathetic and working hard on my behalf. Sadly my first buyer pulled out but Reeds Rains and Hedley landed a second buyer within a week, and my chain held up! Escorted viewings, open days and dealing with all the negotiation was a real boon as I was so busy with work often away I could not have got a sale so quickly without this service.
Sarah · 19 January 2020
Agent replied · 18 January 2024
Thank you very Much Sarah. Selling a home as beautiful as yours was always going to be easy. So happy I was able to keep your chain going and get you moved on to your new home. Good luck down south. Myself & the team wish you all the best.
★★★★★ 5/5
GoogleThe service I receive from Julie at Reed Rains has been outstanding. she provides experienced advise and guidance and keeps me updated and supported through the whole process as a new Landlord.
Rachel · 19 January 2020
Agent replied · 18 January 2024
Thank you Rachel its been a pleasure and I look forward to moving a Tenant into the property asap.
★★★★★ 5/5
GoogleReeds Rains have been fantastic from start to
finish!
George Richardson who valued our house was great, friendly and really sold your services to us - and our judment of him to trust you would sell it for us came true, in two days!
Hedley Conway and Sarah Derry did an amazing job of negotiating to get us the price we wanted for our home, always in contact with me keeping me upto date and just being nice and friendly.
Since we have sold Sarah Johnson has also been a great help.
Great team you have at Pontefract! Thank you.
We will recommend you and also if we did ever look to sell again (hopefully not :)) we will come back and use your service.
Ella · 19 January 2020
Agent replied · 18 January 2024
Thank you so much Ella. I must say we all had a lot of fun selling your home & it was great to achieve more than what you were expecting.
We all wish you all the best in your new home.
Best wishes,
Hedley
★★★★★ 5/5
GoogleI would like to say thank you to all of the staff at Reeds Rains Pontefract. We had a difficult experience buying our first home due to a number of hold ups with banks and solicitors and made several phonecalls to Reeds Rains for help. The receptionists and Hedley Conway who dealt with our property were helpful, polite and patient and always followed up on things promptly. We were really happy with the service we received on the phone and when visiting the branch.
R · 19 January 2020
Agent replied · 18 January 2024
Hi Rachel,
Thank you very much for your wonderful review. I am so happy we have got all this sorted. Really looking forward to giving you your keys on Friday and get you into your new home.
Thanks
Hedley
★★★★★ 5/5
GoogleFantastic service, good communication and very friendly.
Debbie · 13 September 2025
Agent replied · 13 April 2026
Thank you for your 5 star review, we are glad you go the service you deserve.
★★★★★ 5/5
GoogleWhat can I say, Thank You Nikki Sally and the team at Pontefract, moved into my house in just over a week with a smooth check in process. Kim & Ricky
K · 19 January 2020
Agent replied · 18 January 2024
Thank you Kim, Your welcome! Hope you've settled in quickly and made it 'home'. Many Thanks Nikki & Sally - Lettings Team
★★★★★ 5/5
GoogleSpoke with Hedley a few weeks ago and started getting some information from him about potentially selling my home. He advised me the best ways of doing so and was sure to point out some of the problems that I may come across which I found extremely professional. I have since decided to stay put but I know for a fact I will be using Hedley Conway at Reeds Rains when I am ready! Would recommend to absolutely anyone.
Michael · 19 January 2020
Agent replied · 18 January 2024
Thank you Michael. I am glad I was able to help and when you and your partner are ready I will be here to help with anything I can.
All the best,
Hedley
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