Every review we hold for the Pontefract office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat a first class service provided by everyone at Enfields. Think other estate agents need to follow your lead. Would like to thank everyone but special thanks to Sophie and Bradley for providing an excellent customer service and never giving up on getting me viewings and lastly to Jo who once the house sold kept me informed all of the way. Would definitely recommend you to anyone selling. Keep up the good work everyone.
Sarah · 29 July 2019
Agent replied
Hi Sarah, Thankyou so much for your great review. The whole team are very proud of the service they provide and are glad you were happy with the service.
★★★★★ 5/5
FacebookThank you so much to Enfields for selling our property especially Bradley and Sophie who were fantastic from start to finish and went out of their way to help us. All the staff were professional, helpful and friendly. I would highly recommend them, also a big thanks to Joanne for her help with the legal side. I would definitely use them again in the future a big thank you cheers Jane
Jane · 10 October 2018
Agent replied
Thank you for the chocolates. Gutted I missed you.
★★★★★ 5/5
GoogleEven though we did not sell are house with Enfields we did buy one that they was selling.. want to say can't thank Joanne & team for always been on hand to help us advise us very friendly thank you Joanne & team Wendy Mark 😀 🏆X …
Wendy · 13 April 2023
Agent replied · 30 July 2023
Thankyou for leaving us a lovely review. We really appreciate it and wish you all the best in your new home.
★★★★★ 2/5
GoogleNever used them in the end, a really nice guy that came out to value our property very knowledgeable. My pet hate is being spammed with mail. I understand you want business, but it put us right off the company. Some days, we received 2 letters from Enfields. Only one was personalised, and that was our valuation before, and after this, it was just dear home owner. Shame as i believe they probably are better WHB estate agents
George · 13 April 2024
Agent replied · 30 September 2023
Thankyou for your feedback. We do apologise that you recieved a number of letters from ourselves.
We try to be more of an informative agent and structure our letters accordingley, however, our process seems to have let us down on this occasion and you have recieved more than we would have had liked.
★★★★★ 5/5
GoogleI can't express in words how much of a wonderful job Enfields Pontefract did in helping us secure our first home. The advice was informative and un biased throughout the whole process. I would not think twice in recommending then to friends, family and strangers. From the 1 of the directors Andrew to the apprentice Bradley they really were a credit to to the branch.
James · 29 July 2019
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleIt took a few frustrating months to complete our sale of our house. All through this time Enfield were supportive and communicative. It was the first time we had sold a house and without Enfields support and information it would have been very stressful indeed.
We can not recommend highly enough the service we received from all the staff at Enfields, Pontefract
Tim · 31 July 2018
Agent replied
Thankyou for your 5 star rating, we really appreciate it.
★★★★★ 1/5
GoogleI called to ask some details about agency. Firstly I spoke to a trainee member of staff. They asked many questions but when I asked what their commission rate was they refused to discuss. Was passed to another member of staff who was very rude and suggested I went elsewhere. You just lost a potential sale !!!!
Sharon · 1 October 2024
Agent replied · 22 October 2024
Good morning,
My staff are highly trained with many years experience. They ask numerous questions so we can ensure we deliver the best possible experience to our clients. The fees are discussed at the appointment along with our highly rated service which is appropriate and ensures that our clients fully understand what they are paying for.
I would also like to comment that our staff will not tolerate rude and hostile behavior regardless of how frustrated you might be.
regards
Chris Heaps (Managing Director)
★★★★★ 5/5
Google5 star review from start to finish, Joanne is amazing and super organised, controlling all aspects of our purchase whilst taking the the stress away from us in terms of dealing with solicitors! She handled our emotions tremendously and was …
Jessica · 13 April 2022
Agent replied · 30 July 2023
Thankyou for leaving us such a lovely review. We really appreciate it and wish you all the best in your new home.
★★★★★ 5/5
GoogleExceptionally good service from Andrew and all of his team. I think we had every possible hurdle to overcome and they were always there to offer support and ensure that things got done and deadlines were met. Would highly recommend! :)
James · 13 April 2022
Agent replied · 30 July 2023
Thankyou so much for your kind review, we really appreciate it.
★★★★★ 5/5
GoogleI would just like to say a big thank you to Joanne for all your help with the purchase of our new home. Very professional, responsive and informative. Very patient. Worked with me and the vendor through difficult times and extended delays due to Covid19 and my ill health. If it wasn't one issue it was another and she managed the situation and worked with me and vendor through these delays and issues ultimately to a severely delayed completion. I have no reservation is recommending Joanne and Enfields to all. 5* service. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Stefan · 24 August 2020
★★★★★ 5/5
GoogleThe team and management at Enfields Pontefract were excellent from start to finish. A very experienced, professional team who provided great advice when I was looking to sell my house and what price to sell at. As soon as the house was put up for sale I was getting viewings, not just any viewings but the people who came had been vetted beforehand by the team at Enfields Pontefract to ensure they were genuine buyers. Once an offer had been accepted the team were great in keeping me updated on the progress, right up to the completion day. A great company who I would use again and have and will continue to refer them to others.
Chris · 25 April 2020
★★★★★ 5/5
GoogleJoanne was super efficient from the moment I first contacted enfields about purchasing a house they had for sale. Jo kept communicating with me all the way through so I was always aware of where we were in the process. I would recommend enfields to friends
Chris · 7 November 2020
Agent replied
Thankyou for your review.
★★★★★ 5/5
GoogleHighly recommend Andrew and the Enfields team. They have been efficient in every aspect of the process, from arranging a viewing up to ensuring the sale progresses smoothly. Really friendly and helpful every step of the way. Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value
Michael · 24 August 2021
Agent replied · 30 July 2023
Thankyou for your 5 star review.
★★★★★ 5/5
FacebookJoanne and the team at Enfields provided a first class service to my Uncle in his house move . Joanne was very supportive and despite challenging times she kept us informed . Thank you for all your help .
Lucille · 22 January 2022
Agent replied · 23 February 2025
Thankyou for your kind comments. X
★★★★★ 5/5
GoogleWe were really pleased with Enfields from start to finish. Sophie was filled with enthusiasm and really worked hard to get viewings. We had lots of contact from Charlotte and Sophie within the the first week of being up for sale. By week 3 we had sold - I couldn't believe it. After that Jo was really efficient with the solicitors and got the sale through in 8 weeks. I couldn't have asked for a better service. Thanks so much for all that you did Enfields. Clare, Jenny, Patch, Ralph and the chickens.
Clare · 29 July 2019
★★★★★ 5/5
GoogleI own a number of properties in West Yorkshire and had become dissatisfied with my letting agent. I contacted Enfields in Pontefract after a recommendation from a friend. They were fantastic from the very first phone conversation I had with Andrew, through to meetings with Chris. They have a very enthusiastic "can-do" attitude, professional, thorough and always follow things up and keep you informed. Their fee rate is also very competitive and they offer an excellent one stop service. Everything is taken care of and you can trust them to manage your properties, allowing you the time to get on with other areas of a busy life, just what I was looking for. Wouldn't hesitate to recommend this company.
Carl · 29 July 2019
★★★★★ 5/5
GoogleHaving had some really bad experiences with estate agents, I was weary about trying yet another. From the word go, Sophie made an amazing impression on me. Professional, friendly, reassuring and certainly knew what she was talking about. I thought that this was too good to be true. How wrong I was.
Throughout the process, the team at Enfields in Pontefract delivered everything we were told they would do. Regular updates, texts to confirm viewings, regular contact and always happy to help with any questions. When they were doing viewings, they respected the property and left the property as they found it.
On completion, they kept in regular contact with solicitors and myself to make sure all went through as smoothly as possible.
From my sister and myself, Thanks to Sophie and all the team. A credit to estate agents - others could learn a lot from you.
Peter · 29 July 2019
★★★★★ 5/5
GoogleEnfields were brilliant from day 1. They took complete control of the sale of my late mum's house right from their initial visit to the property. They arranged countless accompanied viewings which we couldn't have dealt with being over an hour's journey away, along with an open viewing morning. There were always follow up phone calls to keep up fully informed after each viewing, along with text messages letting us know each time a viewing had been arranged. The whole experience has been virtually flawless and resulted in a quick sale at the full asking price. The staff are all friendly, polite and willing to help and we would definitely recommend them to anyone considering selling their property.
Joy · 29 July 2019
★★★★★ 1/5
GoogleValued my house £10,000 less than all other local estate agents. Tried to charge me £4000 to put it on with them at a lower value than it’s worth. Then didn’t even tell me the house that I had an offer accepted on had been sold to somebody else! I had to notice on rightmove and call to ask! Shocking
Tammy · 13 April 2024
Agent replied · 30 July 2023
Hi Miss Bolam, Obviousley we are disappointed to recieve such a rating and to answer your points directly, your property still isn't sold, so time will tell whether our valuation was more accurate and honest.
As for our fee we charge a fee that is appropriate to our service, which you chose not to use (entirely your prerogative) but we feel it is a little unfair to rate our fee against a service you didnt use.
I am sure you are disappointed to lose out on the property you wanted, however we feel we gave you the best advise possible to achieve your new purchase.
Granted, it was an oversight to advise you it had sold, however at this moment in time you are stll not in a position to purchase without selling.
We wish the best in finding your next home and would appreciate feedback on the price you eventually achieve.
★★★★★ 5/5
GoogleWe're very pleased with the service provided by Enfields. They delivered on everything they promised and you really can't ask for more than that.
Pre-sale we had multiple viewings every week and were kept constantly up to date with viewer feedback and advice. Enfields sold our house after only 3 weeks!
Post-sale, we continued to receive great service. Although our chain wasn't straight forward, Joanne kept us informed as to what was going on every week and was very friendly, knowledgable and professional at all times.
We wouldn't hesitate to recommend Enfields to all of our friends.
Neil · 31 July 2016
★★★★★ 5/5
GoogleEnfields dealt with a property I was buying. Joanne in Pontefract was a star. She kept me in the loop all way through. When things became a little complicated and stressful she went the extra mile to make sure everything went smoothly within a large chain even answering my calls or texts out of her working hours. The atmosphere in the office was lovely the day I collected keys and all staff were polite. If it wasn't for Joanne I don't think I would be in my house today. Thank you.
Louise · 11 December 2014
★★★★★ 5/5
GoogleThe Enfields team are amazing, so efficient and helped to sell my house within such a short space of time (given the circumstances with Covid & various lockdowns I am extremely impressed with the speed of the sale and completion). The team were in constant communication with myself and my buyer, the process was extremely smooth and I truly believe if it wasn't for Enfields, I would not have completed on my house sale as quickly. Absolutely recommend anybody considering selling / buying with these guys. Thanks again!!PositiveResponsiveness, Quality, Professionalism, Value
Ellie · 23 October 2021
Agent replied · 22 October 2024
Thankyou for taking time to write us a review, we really appreciate it.
★★★★★ 1/5
GoogleI arranged a house viewing a while ago and they called to say the house had sold so I couldn’t view it. I’m in the market for a new home, have been actively looking and they simply said it was sold and bye. They really missed an opportunity to ask about what I was looking for and to market other homes to me. Felt like they didn’t care that I was looking, or that they wanted to help. I’m a potential customer! Well, a lost customer now.NegativeQuality
Anne · 24 August 2021
Agent replied
Hi Anne, Sorry your requirements weren't registered with the team, this is not our usual practice. After investigating I am unable to find your details anywhere, if you would like to call me direct I would appreciate it so I can establish why this happened.
Andrew Baxter
Director
01977 233124
★★★★★ 5/5
GoogleMe, my son and husband had a great experience with Oliver from Enfields In Pontefract. He was especially impressionable that he arranged to see us to view a house on a time he had his own commitments. He was very knowledgeable and gave some really great advice. His honesty was greatly appreciated. It’s for people like him that we feel trusted and confident to find the right house to suit us.
Because of Oliver’s professional way of speaking and making us feel welcome that my son said he would like to have a job like Oliver’s!
Thank you, it’s nice to see people like you!
Thanks, the Singh Family.PositiveResponsiveness, Quality, Professionalism, Value
Angela · 24 August 2021
Agent replied
Thankyou for your review. We hope your son joins the housing market in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
