Trusted Agent profile · Pontarddulais
Verified
★★★★★
280 reviews across 3 platforms
39 St Teilo Street, Pontarddulais, SA4 8SY
No. 86 Estate Agency's office in Pontarddulais, at 39 St Teilo Street, is rated 4.7 out of 5 across 280 reviews on three platforms, including 256 Google reviews rated 4.7.
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Every review we hold for the Pontarddulais office, from every platform, shown as written. First names only.
5/5
GoogleKerrie, Lisa, Garry and Kelly have all been extremely helpful, professional and knowledgeable in all of the dealings which I have had with them during the process of putting my house on the market. It has been a pleasure to deal with them …
Hi Oliver, Thank you so much for your kind words. We're thrilled to hear that you had a … More
5/5
GoogleI have always found this Team to be very kind and helpful. Thank you
Thank you for your 5* and kind words!
5/5
GoogleWe have been working with seraph property services for some years now and all the staff are very professional and knowledgeable. However one member of staff in particular has stood out Freya Oatridge she always responds to any queries immediately and efficiently. She is extremely passionate about her work and helps whenever she can with any problems or concerns we have . She always responds to emails quickly and will go out of her ways to try and solve any issues that we have. She is a huge asset to the company and cannot speak more highly of her. Stephanie watson
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Seraph Property Services and especially with Freya Oatridge. If you ever need anything in the future, please don't hesitate to reach out. Thank you for your continued trust and support!
5/5
GoogleI first contacted seraph due to my boiler breaking down a contractor was sent out the same day and fixed what I thought was the problem but then a few days later it stopped working again. Another contractor was sent and he fixed the problem there and then. A week or so later the boiler kept cutting out giving error codes and it was taking me a long time to get it started again by resetting it and sometimes it just wouldn’t work at all. Again a contractor was sent out giving me the recommendation that a new boiler would be needed. Throughout this whole process Freya Oatridge has dealt with all my calls and has been absolutely amazing. She dealt with every issue professionally, efficiently and she always kept me updated on the progress of the new boiler situation she was so lovely to talk too. She went out of her way to bring me and my little boy a heater after her shift had finished which is above and beyond!! She is a credit to your company. Thank you.
Thank you for your time and kind words in this review! Ensuring our tenants' comfort and safety is of utmost importance to us, and we're glad to hear that Freya handled your situation with professionalism and efficiency. If you have any further concerns or require assistance in the future, please don't hesitate to reach out.
5/5
GoogleThey provide space in the property which is appreciated. The prices would be reasonable for the rent if: they would care about property more. Maybe make an actual physical visits to see what condition the furniture is at. I stayed at Treforest allocated property and I was informed by previous tenants that residency was completely abandoned when they moved in (this certainly retells that the company holds double standards in a regional context as I have contacted another residency which is accredited to Seraph's and they had a whole different treatment). I had a mould infestation case which was rooted way before I moved in and the contacted company agent showed his 'expertise' - that it was, not in a state to pose a risk to me. I have informed Seraph team of furniture condition on the week I moved in and they stated that it was fine, as it was not of risk-interest to the 'landlord'. It is upsetting, considering every residential worker has to be aware that any type of pathogen or spore-based body has to be disinfected and the area cleared out of risk. I took initiative to clear out the area as company did not take any rapid actions, risking my health condition. When I requested compensation for safety actions to ensure THEIR register property is secured they ignored it and simply replaced different furniture, saying 'was sorted in timely manner'. Not even an apology, considering they should be aware of what state their property inventory should be in. I am thankful that the company takes responsibility to sort out documents and make reminder emails, nevertheless, I did not expect to be treated this way as a customer. Additionally, when I requested multiple times to supply basic and mandatory for house keep equipment to suit human habitable space, they did not get back to me / or said they will let 'landlord' know. Questionable on top of that 'landlord' figure was mentioned multiple times but we never got any of their contacts nor seen them in person. The contact of 'landlord' in the formative contract did not work as well. When I wrote them a letter requesting a call with the 'landlord' they ignored it. I request a lawyer's advise on this, and they stated that I have all rights to question company's policy if they do not secure safety. Once again, I would like to express my gratitude to Seraph's that they accepted me as a tenant, nevertheless, I do not believe I will be using your services anytime soon - considering how the staff treated me. I believe when the business is done, every side of party should treat each other equally. For example, would you like to receive a flat beer in a pub that you pay for, or would you like a properly prepared beer which was done well and how would you do it yourself if you were asked to serve it? In the future, if I happen to need a relocation around Welsh and English region I will check with Seraph in a few years. Hopefully, they improve with honesty and clearance.
Thank you for sharing your detailed feedback with us. We're sorry to hear about your experience and the challenges you've encountered with your property. We take your concerns seriously and will review our processes to ensure we improve our service delivery. Your feedback helps us to better understand where we need to make changes and we appreciate your honesty. Best regards, The Seraph Property Management Team
1/5
GoogleI think the only thing I can do is beg landlords not to use Seraph. I have uploaded a video to YouTube to show what I have had to deal with. My home is now managed by another agency, and work is finally being done. I am utterly outraged with this and I will be sharing my story with the media tomorrow. https://youtu.be/O_vayiYUwig EDIT : It has now also been established that my property has been unfit for human habitation as per Part 2 of The Renting Homes (Wales) Act 2016, "If a CO alarm is required, it must be present from the occupation date or from 1 December 2022, where the contract-holder is already living in the property". No CO alarm was ever present nor fitted by Seraph while they managed my property until October/November 2023. This has now been fitted by new agency together with wired smoke alarms to replace the battery powered ones I had to install myself. I have spoken with Citizens Advice who have sign-posted me to some resources to make a legal claim against the agency in order to seek compensation for undue stress this has caused myself and my 9 year old son.
We are so sorry to receive this review Dean and completely understand your frustrations. GDPR legislation prevents us from going into many details publicly on this, but the reason the matter with the ceiling is now progressing is that the property is under different ownership than it was with us. We did our best with the previous owner and we have much evidence of this which we are happy to discuss with you individually if you would like to contact us at info@seraph.pm We are very glad that things are now progressing for you under the new owners of the property.
5/5
GoogleIt's a breath of fresh air working with Seraph at Charterhouse. It has been lovely dealing with Ida, who is very responsive and gets things done.
Thank you for your positive feedback . It’s great to hear that Ida's responsiveness and efficiency has made a positive impact. Thanks again for taking the time to share your experience.
5/5
GoogleI have a really good working relationship with everyone at Seraph. Ameera in particular is always so friendly and happy to help
Thank you for your 5* review!!
5/5
GoogleGary helped sell our house, positive and happy energy. Thank you 😊 …
Hi Lisa, Thank you for your kind words and for taking the time to share your experience. We're glad to hear that Gary's positive energy made a difference during your house sale. Wishing you all the best in your next chapter. From all the team at Archer & Co.
5/5
GoogleChloe Peachey really went the extra mile to sort out a problem I was experiencing over a utility bill. The issue has been resolved and she kept me up to date with what was happening regularly
Thank you for your lovely feedback! Chloe will be so pleased to hear this!
5/5
GoogleNever did I ever think I would use the phrase "a fantastic and wonderful estate agency" but here we are. No. 86 are on the ball, patient, communicative and always responsive to all the worries and niggles that we had during our recent house purchase. They were just one in what we were fortunate to call a dream team of moving assistance and an absolutely vital part of that process. If you need an estate agent in the Swansea/Llanelli/Camarthen area I could not recommend anyone more highly. They are superstars.
5/5
GoogleHave to commend Chloe Peachey for the recent service received. Efficient, prompt and excellent communication. Thank you.
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
5/5
GoogleFive Stars, Outstanding Service from No. 86! I cannot speak highly enough of the exceptional service I received from No. 86. From the moment I made contact, I felt completely supported and in the hands of true professionals. Matt, the Sales Manager, was simply outstanding, knowledgeable, proactive, and genuinely invested in getting the best outcome. His calm confidence and clear communication made the entire process smooth and stress-free. He kept me informed at every stage and went above and beyond to ensure everything stayed on track. Equally impressive was Meg, the Office Manager, who was always cheerful, organised, and quick to respond to any queries. Her attention to detail and warm manner made a real difference and helped everything run like clockwork. It's rare to find an estate agent that combines professionalism, transparency, and a truly personal touch, but No. 86 delivers on all fronts. I would not hesitate to recommend them to anyone looking to sell or buy with a team you can genuinely trust. Thank you, Matt, Meg, and the whole No. 86 team, you were fantastic!
5/5
GoogleA 5* for Chloe Peachey. I appreciate her prompt response and professionalism to all problems arising from looking after my properties. Thank you, Chloe for a great service! Thank you, for all your hard work.
Thank you for your 5 star review!
5/5
GoogleChloe Peachey and the staff deserves a big shout-out! She’s always happy to help and never hesitates to sort out any problems we have around the apartment. Reliable, approachable, and genuinely great to deal with.
Thank you for your lovely review of Chloe and the team!
5/5
GoogleWe sold our house and bought our new house through No. 86 and can't recommend them enough. Ryan who did the viewings is absolutely lovely, knows his stuff and so helpful. Meg in the office always answered our 100s of questions with clarity and patience. Katie and Matthew were always honest, helpful and we feel were thorough and professional but extremely approachable. We couldn't be more grateful or recommend them more, thank you for everything!
4/5
GoogleA quick but very well deserved compliment for Kaitlin Vanner and Natasha Chick at Seraph. These 2 ladies are profession, very easy to communicate with and really importantly for me conscientious and thorough. They have made it possible for me maintain to properties whilst living outside of the UK.
It's fantastic to hear about your positive experience with Liam Nolan at Seraph. We greatly appreciate your commendation and are thrilled to know that Liam consistently goes above and beyond to ensure quality service in your dealings with our company. We'll make sure to pass on your kind words to Liam and the rest of our team. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Thank you for choosing Seraph!
5/5
GoogleAmazing experience with them. I have been working with them for more than a year now. Very responsive they are and helpful. Specially I will mention Ms Ameera Malik who helped me a lot to settle down in a new property as well the other member of their team.
Thank you for your wonderful feedback! We're so pleased to hear that you've had a great experience with Seraph Property Management. Ameera and the team truly appreciate your kind words and are always happy to help. We're here if you ever need us!
4/5
GoogleJames is the building manager for the block of flats I live in and he is incredibly helpful and quick to respond to emails. I had a very frustrating experience recently where an alarm in a neighbouring flat was going off incessantly and the …
Thank you for your review, we are pleased to hear that James has been able to sort this issue out for you! Thanks
5/5
GooglePrompt, professional and courteous response to issues raised. Seraph take the worry out of the worrisome!! Thanks you.
Thank you for your kind words and feedback!
1/5
GoogleHad sewer gas coming out of the shower for a whole year, they did nothing to fix it, nothing to do with the cleanliness of the shower I poured 2 bottles of mr muscle drain cleaner. The trap to stop sewer gas coming up wasn't fitted properly …
We’re very sorry to hear about the issues you faced during your time with us. We take all feedback seriously, and the issues are concerning to hear, however, our records indicate that we addressed the matters reported, including the … More
5/5
GoogleI contacted Freya Oatridge about the housing problem. She has been brilliant in terms of responding and getting back to me about the problem. She tried to do her level best to solve the problems associated with the house. She is very down-to-earth in her behaviour. She called me again and again and checked several times to see if everything was okay with the property. I appreciated her effort and felt pleased about her work.
Thank you for the 5* review! Customer service is one of our top priorities and we are so glad with your experience with Freya! We are here in whatever you need, thanks again!
5/5
GoogleThis team are amazing, first contact was with Ryan who valued and photographed/video’d the property , what an absolute 🤩. Tara and Mia 😇 did the viewings with the endless appointments and within 2 weeks above asking price offer accepted. Matthew 🤩 has been outstanding , daily updates with viewings/offers/information , nothing is too much trouble. 110% recommend No86
5/5
GoogleI am happy with the service Chloe Peachey provided, she was helpful , prompt, issues resolved quickly,professional .Thank you, A⭐️
Thank you for the 5* review!
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