No. 86 Estate Agency Pontarddulais reviews

★★★★★ 5/5

Google

Had a complaint on moving in, reached out. Although it did take some time, Chloe was able to help sort this out and communicated transparently throughout. Still hoping to get some other concerns looked at but mostly down to me persevering and hoping I’m not expecting too much. Update (22/1/26): I was able to get help with my recent boiler issues and Chloe Peachey was of great help expediting and prioritising my concerns. Great customer service. Update (18/5/26): Ameerah conducted an inspection and was able to help with escalating pressing issues which I found very helpful. They were polite and helpful.

Wisdom · 3 June 2026

★★★★★ 4/5

Google

My original experience with Seraph was an extremely stressful and bad experience, where my move in had almost every issue under the sun. I was advised the property was professionally cleaned prior to move in, but all the cupboards were filled with soiled towels and cloths, the sofa was full of toenails and cigarette butts, alongside other cleanliness issues. Electricity and gas shut off due to previous tenant's arrears that took almost a month to resolve, so I had no utilities for that time, and a neighbour that was trying to insert themselves into my property, which led to them harassing me and damaging my property in retaliation. Moving across country with no outside support made it more difficult, but that was almost four years ago. I think Seraph had some reshuffling and since Chloe Knowles and Sara Hughes took over the property, things have been incredibly smooth. Any maintenance issues, legal responsibilities of boiler and electricity maintenance, issues with neighbours, etc were always resolved quickly, and I felt safe in my own home. They are also two very lovely people that hold a lot of empathy for their tenants, and likely the landlords too. They are fair and unbiased, so had I moved into a property managed by Seraph now, I'd give them a full 5 stars. Thank you both for looking after me.

Michaela · 3 March 2026

★★★★★ 5/5

Google

I had an excellent experience with the property service, thanks especially to Sara. She went above and beyond to help me resolve and secure my new contract, even though I was still in the process of settling matters related to my previous one. Sara was professional, patient, and very supportive throughout the process, making what could have been a stressful situation much easier to handle. Her communication was clear, and she showed genuine commitment to finding a solution. I truly appreciate her help and would highly recommend her services.

Chinedu · 3 January 2026

★★★★★ 1/5

Google

Rented a while back Seraph and had a poor experience. There was miscommunication over parking from the start, followed by bathroom and leak issues from January through to June that required repeated chasing and repair attempts. The situation was very stressful to live with, and the only compensation offered was £30 for poor communication. I would not rent through them again.

Robert · 3 June 2026

★★★★★ 5/5

Google

I recently received support from Chloe Knowles, and she was absolutely brilliant! She fixed my boiler issue quickly, professionally, and with great care. Chloe explained everything clearly, arrived on time, and made the whole process completely stress-free. Her customer service was exceptional, friendly, helpful, and genuinely committed to solving the problem. I’m really impressed with the level of service I received. Highly recommend Chloe for anyone needing reliable and efficient support. Thank you, Chloe, for the amazing help!

Tasbir · 3 December 2025

★★★★★ 5/5

Google

I would like thank Chloe Knowles who was extremely helpful and supported to resolve water leak issue which was there since years. She kept me updated the details and arranged contractor within a day who helped to identify the water meter issue which was there since year 2022. Overwhelmed with her support and appreciate her professionlism as i made multiple calls to her but then she was very patient and understood the concern. Thank you so much Chloe and keep up your amazing work

NANITHA · 3 November 2025

★★★★★ 5/5

Google

Seraph manage a number of properties on behalf of my son and I and the experience has been first class. Nothing is ever too much trouble. Big shout out in particular for Chloe (Peachey) who has provided an excellent service when we have needed things sorted. Thank you Chloe, you are a star!

Roger · 3 June 2026

★★★★★ 5/5

Google

Brilliant Block Management company. The company has taken over from a previous management company and I have to say that the service far over last year and a half been nothing but professional, friendly and overall responsive as a whole. A special shout out to Louise Stanbury who has been especially helpful with dealing with queries and issues around the block/building. She has always been always quick to respond and addresss concern from residents whenever raised in a prompt and timley manner. This has been espically true when sorting issues related to the bins/lifts and can say as a resident been generally impressed. Overall will say that my expeirence has been a positive one and recommend the company to anyone else seeking a block management company.

Garry · 3 October 2025

★★★★★ 5/5

Google

I had a very smooth experience with the service throughout my tenancy. They were always quick to respond, helpful, and professional throughout the process. Chloe Peachey was especially friendly, and efficient in answering our questions and helping us along the way. I would highly recommend their service.

Khin · 3 July 2026

★★★★★ 4/5

Google

The service we receive has certainly improved since Callum, Jason and Leah have been involved. This is the first time in many years we've seen real progress towards the goal of bringing the apartment blocks back up to a good standard. Many thanks Seraph.

James · 13 July 2026

★★★★★ 5/5

Google

I contacted Chloe Peachey with a query and was really pleased with how she handled it. She responded promptly, with clear communication, and made sure my question was fully resolved. It made the whole process much smoother and less stressful. I appreciate her professionalism and helpful approach! Thank you Chloe!

Jess · 3 May 2026

★★★★★ 5/5

Google

I highly recommend this property management service. Eve Hopkins was fantastic in managing the maintenance issues (broken oven switch and bathroom light switch) at my property. She was incredibly efficient and followed up proactively until both repairs were completely resolved. Her willingness to arrange access using the spare key made the process seamless for me as a working tenant. Thank you, Eve, for your prompt and professional assistance!

Chris · 3 December 2025

★★★★★ 5/5

Google

In the Cathedral Gardens development recently there have been changes in the personnel dealing with our block. It was a pleasure to deal with Paige who dealt with some problems regarding a door which had become stuck. Paige phoned me to see if I could meet the workman who came to mend the door. The workman phoned me to say what time he would arrive and was able to fix the door to the bin store. Paige also arranged to get a one off rubbish clearance as the bins were overflowing. I also mentioned that the bins needed a deep clean and Paige is in the process of arranging a deep clean. I find that Paige always answers emails with efficiency and in a timely manner. It is good to have such an efficient person on the team at Seraph Management.

Susan · 3 August 2025

★★★★★ 5/5

Google

Always a pleasure dealing with Seraph. All the staff are lovely,especially Chloe Knowles who has recently been reviewing our property and has been very obliging postponing dates and accomodating us as she knows we are extremely busy with caring responsibilities. Thank you Chloe and thank you Seraph...always a pleasure Regards Pooja Neelakantam.

Pooja · 3 April 2026

★★★★★ 4/5

Google

Overall, I had a mixed but generally positive experience with this estate agent. The initial consultation about my property was very positive. Kerrie was enthusiastic, knowledgeable, and explained the sales process clearly, which gave me confidence from the outset. I was also very happy with the marketing, both the photographs and the written description presented my property really well. It did take around a year to secure a buyer, but during that time I was kept updated by Lisa and felt the property was being actively marketed, which I appreciated. Towards the later stages of the sale, there were some communication issues and instances of miscommunication, particularly between the estate agent and my solicitor. For example, around the Christmas period, I was given differing expectations from each party about when the sale would complete, both seemed to suggest it would be before or just after Christmas, but this ultimately didn’t happen. As a result, I was left unsure who to rely on, which made the situation more confusing and stressful than it needed to be. I do appreciate that at this stage of the process, much of the responsibility sits with the solicitors rather than the estate agent. However, as I was not receiving much communication from my solicitor, I did reach out to the estate agent (Kelly) for updates, and they were helpful in providing what information they could. That said, there were still some gaps that added to the overall uncertainty. When the initial completion date did not go ahead, communication was limited, and it wasn’t always clear what was happening. When completion took place the following day, I was not proactively informed that funds had been received or that the buyers would be collecting the keys, which would have helped avoid some uncertainty at a critical stage. Overall, I appreciate the strong start, the quality of marketing, and the support during a long sale process. Clearer communication between all parties towards the end would have made the experience smoother.

Sian · 5 April 2026

★★★★★ 5/5

Google

Chloe Peachey provided an excellent service while helping with the house rental. She was professional, responsive, and very supportive throughout the process. Everything was handled smoothly, and her communication made the experience easy and stress-free. I would highly recommend her to anyone looking for reliable letting support.

Litto · 3 April 2026

★★★★★ 5/5

Google

We had an issue with a slow filling toilet, but was quickly sorted out by the plumber who came, literally took about 2 minutes. Eve was also quick to respond to my email and booked our plumber as early as possible, she also sent a follow up email to check it was working after about a week. Overall nice and quick and hassle free.

Lucy · 3 November 2025

★★★★★ 5/5

Google

Jessica, at Damside has been one the most helpful and passionate person I’ve ever had the pleasure of being assisted by. On any given day, she never hesitates to go above and beyond her duties to help everyone feel supported and much more. …

Tamanna · 3 April 2026

★★★★★ 5/5

Google

Ameera has been a great help in the renewal process of my rental house. I highly recommend them to any person who needs a perfect house to live while in UK.

Lawson · 3 July 2026

★★★★★ 5/5

Google

Danielle Mole, the Property Manager at Seraph, has recently overseen a contract renewal in our rented accommodation. During the process, Danielle demonstrated excellent customer service skills and professionalism, by negotiating an amicable agreement between ourselves and the contract holder. Thanks to her efforts, this has helped reinforce our confidence in continuing to use Seraph to manage the property. thank you Danielle and keep up the good work!

Gordon · 3 August 2025

★★★★★ 5/5

Google

The management of our apartment blocks has recently changed to Seraph Management. We have noticed a tremendous positive change with this company vs. the previous one. In particular, Ida Matzcak has been super helpful, responding promptly and with clarity, knowledgeable, professional and always aiming to solve our queries. Thank you Ida!

Blerina · 3 January 2026

★★★★★ 5/5

Google

Gary Evans the agent was on time and very informative The house is beautifully presented and Gary was very pleasant and knowledgeable to talk to regarding the house , the area and golf 😊 …

Jane · 5 May 2026

★★★★★ 3/5

Google

Not fully satisfied. Called on thursday Am ref a leak and wasnt fixed until sarurday afternoon. I had to chase what was happening. Then was asked to give a 5 star review ...not the first time ive been dissatisfied

Dave · 3 April 2026

★★★★★ 5/5

Google

No 86 were amazing from start to finish on our sale and purchase. Ryan visited our home first and took amazing pictures, their presentation is second to none! He was an absolute pleasure to work with. Meg and Mathew kept us up to date and informed about everything every step of the way. They really took the stress out of selling and buying a property. They were all brilliant. Thank you so much

Kerry · 13 March 2026