Every review we hold for the Pontardawe office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStay away from this lot of plums thy…
Stay away from this lot of plums thy sent a letter to me as i had put my one of my houses up for sale i called them two weeks ago to book a valuation on the 21 sep it takes me 1hr 30 mins to get to the house and thy dont turn up when i called them to ask y i was told that there boss couldn't do it today thy didn't even call me to let me know this is very unprofessional let this be a warning to anyone thinking of using them a total waste of time and if thy cant turn up for a valuation what is it going to be like for viewings thy are not a good company stay well away there are lots of better estate agents out ther this is not one of them
Raymond · 21 September 2022
★★★★★ 5/5
GoogleReally professional, nothing is too much trouble and Kayleigh was a great Agent :-)
Alex · 17 June 2019
Agent replied · 15 June 2024
Thanks Alex for your wonderful 5* review.
Kind regards, Scott
★★★★★ 1/5
TrustpilotWaste of time
I arranged a valuation from the llaneli branch for our property, after 5 emails back and for a date and time was agreed. We then let our tenants of both properties know we were coming. After sitting outside the properties for 10 minutes on the day I rang the branch, they seemed unaware of any arrangement and said they had no emails from me. I brought the emails up while we were talking but they still denied it even when I gave him dates and names. What a waste of every ones time! I had been warned about the branch but gave them the benefit of the doubt. More fool me, never again. Terrible customer service. Three people to arrange a valuation which didn't happen.
Annette · 4 July 2022
★★★★★ 1/5
TrustpilotThere should be a minus star option as…
There should be a minus star option as it would fit JOHN FRANCIS so well. How the heck do they stay in business. Can't even find staff to answer the phones or respond to enquiries. Is it any wonder that Estate Agents are deemed amongst the lowest life form. I've made 4 enquiries about a property but no one has contacted me.
Jane · 18 November 2023
★★★★★ 1/5
TrustpilotAVOID At all costs
AVOID At all costs - coerced into utilising their preferred broker (name of broker) - who failed to evidence adequate aptitude when presenting the mortgage application. Took significantly more than my other broker and contrary to best practice demanded fees upfront - it is seeming likely that they ensure mortgage applications fail to capitalise as they promote that half the fee is returned for a further second application should the first fail - not at all professional, trustworthy or indeed competent. Worthy of reporting to FCA for misconduct and false advertising.
Gail · 17 January 2022
★★★★★ 5/5
GoogleI was impressed by the staff and their level of customer service.They helped me to access parking near the office and managed to bring forward the viewing as we had arrived early.The manageress was attentive and the staff had knowledge of the property and provided extra info within 24 hours from the vendor.A very positive experience for us.
Pauline · 17 June 2019
Agent replied · 15 June 2024
Thank you Pauline for your glowing 5* review. I am delighted to read of your positive and helpful experience with our John Francis team. Best wishes, Lucy.
★★★★★ 1/5
TrustpilotUseless website
Went to filter search for a house and the go button is obscured by a tab to get a valuation. Unable to filter search. Utterly useless!
Mark · 9 April 2025
★★★★★ 5/5
GoogleJust sold a property with John Francis. Very professional and friendly staff that keep you fully informed right through the sales process. I can highly recommend them to help you through the sale of your property. Best wishes to all the staff and thank you very much for your hard work.
Gareth · 17 June 2019
Agent replied · 15 June 2024
Thank you Gareth for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local John Francis team. Kind regards, Scott
★★★★★ 5/5
TrustpilotCan't thant the team in John Francis…
Can't thant the team in John Francis from start to finish they have been amazing in the sale of our property thank you so much
Cheryl · 13 March 2025
★★★★★ 5/5
GoogleJust want to thank the team at John Francis Pontardawe. Always responsive and their local knowledge was invaluable as we are not from the area. Cheers. Nigel & Mel.
Nigel · 16 April 2023
Agent replied · 15 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHandled our purchase with professionalism as usual, we've used John Francis on 8 occasions now. Staff very friendly. I would recommend them to anyone. Thank you.
Lynn · 16 April 2023
Agent replied · 15 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleBeware if thinking about selling your property with this company, be sure to double check the commission they quote you during the valuation matches the fees on the contract you will need to sign.
I took them on face value and ended up regretting it.
Mitchell · 17 June 2019
Agent replied · 15 June 2024
Hi Mitchell, if you have any concerns regarding a fee quoted, please feel free to contact us via review@countrywide.co.uk with full details and we will be more than willing to look into any concern.
Kind regards, Scott
★★★★★ 1/5
TrustpilotDo not touch
Do not touch , massively over promise & under deliver , missed appts , regularly people from the same branch contacting us for duplicate information & only had 4 days notice re the actual move date , do not use these estate agents so disorganised & probably one of the worst business I have dealt with throughout a quite stressful time
Kevin · 21 June 2022
★★★★★ 1/5
TrustpilotDeeply Disappointing Experience
Deeply Disappointing Experience, Would Not Recommend
Claracloot · 24 May 2025
★★★★★ 4/5
TrustpilotJohn Francis estate agent
John Francis estate agent . Pontardawe branch.I would like to say that I found John Francis to be an extremely professional estate agent. They sold my property. Were extremely helpful keeping me updated. I would highly recommend them. So very big thank you .
K · 15 April 2023
★★★★★ 2/5
TrustpilotChris Martin -Swansea
To whom it may concern,
Kimberleyjose · 9 April 2025
★★★★★ 5/5
GoogleAll the staff at the Pontardawe office have been amazing from start to finish. Nothing has been any trouble at allPositiveProfessionalism
Rob · 26 October 2021
Agent replied · 15 June 2024
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWhy would you use These??
Absolutely useless, from viewing to further correspondence. Totally disinterested during walk around of the property, no follow up call’s or progress updates. They have been like this for years and why people still use their overpriced services is beyond me? AVOID
John · 13 March 2023
★★★★★ 1/5
TrustpilotDo not rent from this company.
I wouldn’t even give these a 1 star if I had the option.
Charlotte · 20 October 2024
★★★★★ 5/5
GoogleA lovely team, professional and friendly.
Vickie · 16 April 2023
Agent replied · 15 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat team ,very helpful.
Karen · 16 April 2023
Agent replied · 15 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFabulous team; did everything possible to keep us informed in relation to our purchase. Would not hesitate to recommend the Pontardawe branch.
Susan · 16 June 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 1/5
TrustpilotLong Francis or should I say Con…
Long Francis or should I say Con Francis...
Richard · 16 October 2024
★★★★★ 5/5
GoogleExcellent company staff happy to help .would Deffently recommend
Dawn · 16 April 2022
Agent replied · 15 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
