John Francis Pontardawe reviews

★★★★★ 5/5

Google

I recently sold my house and bought a property with the Pontardawe Branch so I have seen both sides of the process ......selling my house went smooth but alas buying a property in need of a major refurb took a bit of work due to one of the sellers living overseas and with all the time difference and bad phone lines alot of communication issues , but I have to say the professional standards of the office was superb and kept me informed throughout the difficulties and thus securing my home . All the staff were very pleasant and helpful but special mention to Kayley who was excellent above and beyond what I would expect . So thanks again girls and Rhys and I shall see you all again soon when I'll be buying.

Allan · 17 June 2019

★★★★★ 1/5

Trustpilot

Absolutely disgraceful estate agents

Absolutely disgraceful estate agents. Made me travel 4hours for a viewing after I placed an offer I ly to tell me on the day there were other offers. They had 2 weeks to Inform me. Got there to others also viewing the property when I was told this viewing was just to confirm my offer. Absolutely time wasters and just push for viewings to have bidding wars! Not the first time this has happened.

The · 2 January 2026

★★★★★ 5/5

Trustpilot

Sarah at John Francis was very…

Sarah at John Francis was very efficient. She explained the different types of services they had on offer. I opted for modern auction she then referred to named colleague who dealt with process. I was informed of any viewings etc promptly.

Judith · 3 July 2026

★★★★★ 5/5

Trustpilot

Excellent service on a difficult sale

The John Francis team -Richard and Stephanie in particular - did a fantastic job of getting a difficult sale over the line. It took about 18 months, and throughout that time they worked hard to advertise it; organised many viewings; liaised expertly with potential buyers. They were proactive, responsive and kept us update every step of the way. Would highly recommend them

Tony · 21 December 2025

★★★★★ 5/5

Google

Karen Thank you for your & your Pontardawe team's wonderful service: my Mum's house was introduced to the buyer within one week of my becoming your client! You & the team were professional, efficient & effective, with a friendly approach from all of you. What contrast with the Agent I had for over a year beforehand.

Bob · 14 March 2025

★★★★★ 5/5

Google

Helpful, friendly staff . Did well in selling my house in a reasonable time. Would definitely use again.

Elaine · 16 March 2026

★★★★★ 5/5

Google

There is a good professional team at the office,and we were extremely happy with the process of selling our house from start to finish.

Debra · 25 April 2024

★★★★★ 1/5

Trustpilot

Rented a property through John Francis…

Rented a property through John Francis returned our keys on the 4th April still waiting for the return of our bond. Property inspected on the 8th. Lanlord confirmed they were happy to release the bond. Was told by the property management company that the money was returned by bacs on the 9th. Still not received it rang today told to ring My Deposit Scheme as they were responsible for returning it on the 9th. Rang My Deposit to be told they never held the money !! Found out it was held by Countrywide who f8nally said it hadn't been released but it would be released by bacs today. John Francis totally

JILL · 23 April 2025

★★★★★ 5/5

Google

The team at John Francis Pontardawe, especially Rachel, were fantastic. Rachel could not do enough to make sure a difficult sale was made as easy as possible. Thank you for all your hard work and support 😊 …

Liz · 16 April 2023

★★★★★ 5/5

Trustpilot

Very helpful in the Milford branch even…

Very helpful in the Milford branch even at short notice they managed to sort us out.

Guy · 21 September 2026

★★★★★ 5/5

Google

Rachel, Dylan and Mark's help was invaluable in the purchase of my first home. As a first time buyer, I was nervous about the process and had a lack of experience. They assured me that there was no stupid questions and were speedy and informative in their response to my queries, no matter how small. I can't thank them enough.

Rose · 28 August 2024

★★★★★ 1/5

Trustpilot

Never again

Initially they were brilliant, I was selling my flat and they gave me a good valuation. The flat wouldn’t sell so they asked me to reduce the price by £25,000. I then decided to put it up for rent. They were going to manage it for me and told me I can keep it on the market as it was a temporary let and the tenant would only be there for six months. As the weeks progressed I was notified the it had been taken off the market. When I challenged them, they said that the tenant had a right to live there without any disturbance. They did not tell me that. Then I was bombarded with repairs. I had them sorted by one of their contractors, at a premium cost. Within a month the same repairs were requested again. As they were repaired by their contractors, and she had damaged them I said it would be up to her to fix.

Paul · 13 February 2025

★★★★★ 5/5

Trustpilot

Effortless experience from start to finish!

I’d like to thank John Francis Lettings for my effortless experience from start to finish in securing my new home. Martynas was extremely helpful throughout the process and was always informative whenever I had any questions. Thank you so much

Jord · 7 October 2024

★★★★★ 5/5

Google

I would like to thank 3 people in particular who made both my husbands and my sale of buying our beautiful new property absolutely flawless. Karen - branch manager Rachel - sales Negotiator Dylan - Sales Negotiator Between them everything from beginning to end was superb. Whenever I rang for a question they answered it either immediately or got back to us quickly. They are not only highly professional & knowledgeable. But also polite, and go above and beyond what their Job description would be. I can't thank them all enough. We also received a beautiful home movers gift box which was very kind. We highly recommend anyone buying a home to go to John Francis Pontardawe.

Fiona · 16 April 2023

★★★★★ 5/5

Google

We recently bought our first home with Rachel at John Francis in Pontardawe. Rachel can only be described as an absolute superstar and gem, who did everything she could to ease worries, keep us positive, chase solicitors and ensure we completed before our mortgage offer expired. If you are looking for an estate agent that is really passionate, lovely to deal with, always goes above and beyond to keep things progressing, and that you never have to chase, I would highly recommend her and the team to anyone.

Annabelle · 16 April 2023

★★★★★ 5/5

Google

Rachel and the team go above and beyond any other agents. Pull in the viewings, write super descriptions with professional details. They really try hard to sell and have super communication. It's the only agents I would deal with again.

Kathryn · 16 April 2022

★★★★★ 1/5

Trustpilot

Woeful company.

Woeful company.My parents rented a bungalow from them in November 2019. Sadly dad passed away the day after they signed a 6-month rental agreement. Mum was unable to fulfil the term and we notified them of the change in circumstances 4 days after dad died. They still felt it appropriate to levy a £594 charge on mum for some sort of landlord charge???We still haven't got to the bottom of it. The rental agreement they signed was very woolly. After the involvement of one of our Welsh AM's Suzy Davies, they eventually dropped the fee to £200, but withheld mum's deposit until she paid it. Such a despicable thing to do to a grieving 75 year old woman. Absolutely no evidence of discretion or any demonstration of good morals whatsoever. Embark on any dealings with them with extreme caution and make sure you read the small print!

Ruth · 3 March 2020

★★★★★ 1/5

Trustpilot

Terrible letting experience

Terrible letting experience, I wish I had read reviews first, I wrongly assumed that because they were a large established company that they would be efficient and fair.As a landlord I paid them to find a suitable tenant, 9 months later I was £3500 in rent arrears, £1250 solicitors fees £500 Court fees, a wrecked House, including police forcing entry, harassment from tenants, complaints from neighbours, stress and hours of my time, leaving me appropriately £8000 out of pocket. No genuine references, no accurate credit searches etc. I thought they would have least refunded the fee as they had bot found suitable tenants.After delays and stalling they refused to accept any responsibility and are refusing to refund fees. Don't risk it they don't care and they don't vet the tenants. Terrible experience.

Neil · 15 October 2024

★★★★★ 1/5

Trustpilot

Really disappointing

Disappointing and unreliable, severe lack of communication

Mathew · 27 August 2026

★★★★★ 1/5

Trustpilot

Facilitating a bidding war

John Francis was telling us what the other buyers had offered for a property and was also telling them what we had offered. Had an offer officially accepted and went through the checks only to be told the next day that another buyer had offered more than us and we lost the house after messing us around for a week. Totally unethical. Also informed us that they were pushing the price up because the seller was buying a more expensive property off them so needed the money which is a massive conflict of interest. Very unprofessional advice and behaviour and we will be looking into their governing body. I would not recommend these at all. We were not treated with fairness and wholly unethical tactics were used. Right down to having back to back bookings and all the classic estate agent tricks I’ve read about since.

NHS · 14 September 2024

★★★★★ 5/5

Google

Rachel provided excellent customer service throughout my house sale she was totally professional in all her dealings and kept me informed at all stages of the process - STEVE JAMES

Robert · 5 May 2025

★★★★★ 4/5

Trustpilot

Had a valuation from Mags Whitehouse of…

Had a valuation from Mags Whitehouse of John Francis Estate agents, lovely woman, polite & very helpful. I would definitely recommend her & the estate agents.

Darran · 30 March 2026

★★★★★ 5/5

Google

We are delighted with the service coming from this small team. Zak was extremely professional, very personable and realistic . All of the team have been extremely efficient , responsive and easy to link …

Alison · 16 April 2021

★★★★★ 1/5

Trustpilot

Stay away

Couldn't even view a property until I had seen their mortgage advisor despite having my own advisor and a very large deposit. They also asked to see my bank account for the deposit before even discussing things further. If you are selling go elsewhere if you are buying go elsewhere Please do not believe this is standard practice this is all about countrywide making money from you in as many ways as possible. It is the first thing they say on the phone we are part of the biggest estate agent company in the u.k. This is what happens when companies sell out to big corporates. Use local instead lost a sale out of me and could have completed quickly.

Tm · 19 June 2024