Trusted Agent profile · Plymouth
★★★★★
151 reviews across 2 platforms
42 Drake Circus, Plymouth, PL4 8AB
Purple Letting's office in Plymouth, at 42 Drake Circus, is rated 4.2 out of 5 across 151 reviews on two platforms, including 142 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Purple Letting Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleWhat a company! Communication from the start was amazing and the staff couldn’t do more to help. All properties I have viewed have been clean, modern and of the highest spec. Would 100% recommend, I wouldn’t deal with anyone else! If you’re looking for a place, student or professional, definitely contact these guys!!
5/5
GoogleBooked our final year accommodation with purple lettings! Was such an easy process thanks to Amy! Highly recommend them
Thanks so much for the lovely review, Eli - We can't wait to welcome you into your new property! - The Purple Letting Team
5/5
GoogleBeen extremely pleased with the service provided by both the agent dealing with the property Im now renting (Amy) and purple lettings as a whole. I’ve been kept in the loop throughout. Highly recommend!
Thanks for this great review James, we are happy to have you as a tenant!
4/5
GoogleGreat letting Agency. Amy has been super helpful and always responds to emails quickly which is a huge positive!
Thank you for this positive review Ruhi! We will be sure to keep up the good work! And wish you all the best in your new home. - The Purple Letting Team
5/5
GoogleI have been letting my property through them for 3 years + the service is fantastic and they take the initiative to ensure that issues are dealt with. This has been extremely important as I have been traveling for many months and difficult to contact over this period. Very friendly staff and great record keeping to enable swift reconciliation for tax returns etc.PositiveResponsiveness, Quality, Professionalism, Value
Hi Andrew, Thank you for your 5-star review! We're pleased that you have trusted us with your property for over three years and that we have manged to support you in providing the best experience to your tenants - we promise to keep up the good work!
1/5
GoogleNought if I could - quick enough to take the deposit and rent but useless at sorting issues - my daughter has been let down from day one of moving in - good job this is her home city and she has family support. Avoid using at all costs
1/5
GoogleI was inquiring for a friend whose family is coming from overseas. The agent only asked for the tenants details and just told me the number of tenants does not fit on the property even if i am trying to explain the circumstances. The agent wasn't helpful and sounded like she lacks interest on helping people to look for a place to rent/live. I would like to ask for further advice but she already put the phone down.
5/5
GoogleI can’t praise and thank Amy enough! She is so helpful, friendly, helpful and responsive to messages, I feel she goes above and beyond and I just wanted to say a massive thank you for all your help and keep being amazing :)
5/5
GoogleGreat team, great office, great service, great homes. If you had to judge a business on first impressions Purple Letting would be top of the game, what makes them different to the competition is their service. With a young and enthusiastic team you can expect issues to be resolved both fast and efficiently. My biggest regret was using another agent first.
Thank you for the fantastic review, Ian! It's really motivating to hear that we are providing a better service than other agents in Plymouth. I will pass on your comments to my team - they'll be very pleased!
5/5
GoogleMoved into our new house today and Karina helped us out with a situation with the keys, very lovely and sociable, made us feel very comfortable about the whole situation, and handled it very well!
Hi Oliver, Thank you for your kind words. I'm glad everything got sorted in the end. Happy move in day! - Karina
5/5
GoogleReally great service and would recommend highly - Amy has really helped me out in a short notice situation as has given me great support in all the questions I have asked. All staff on arrival were welcoming and I felt comfortable to approach with any issues I had.
Thank you for this brilliant review, Jamie! We hope you are settling in nicely to your new home and location. - The purple letting team.
1/5
GoogleStay away at any cost! The after sale service is terrible 😕 …
1/5
GoogleNice staff but terrible property management/landlords as all their houses are owned by the company. Gaslight me about damp in my room. Illegally entered our flat and turned our freezer off. Let mould and fungus grow in our flat and didn’t seem to bat an eyelid.
5/5
GooglePurple letting have been amazing so far! While booking our accommodation (quite last minute), Karina especially has been really helpful in making the process quick and easy giving us the best chance at securing our property. Thank you!!
Hi Lana, thank you for such a lovely review, we are so glad we could make this process as smooth as possible for you. We will be sure to pass this onto Karina!
5/5
GoogleVery efficient, good communication, easy to deal with staff. Good around agents
Thanks for the feedback Davey! Much appreciated.
5/5
GoogleCurrently renting through Purple Letting and just wanted to thank Sergio and his team for continually going out of their way to make my stay as enjoyable as possible. Looking to renew again with this company at the end of the year
2/5
GoogleDon't even bother if you're not a student or looking for somewhere that you can live on your own; useless try onthemarket.com they managed to find me somewhere in 2 weeks and with purple lettings I've been trying for 4 months. Disgusting waste of time
Hello, Thank you for taking the time to leave us some feedback. Please recognise that OnTheMarket is a property search portal and the third biggest property portal provider in the UK, therefore is an unfair comparison against our local, independent agency in Plymouth. Business growth is important to us and we are always trying to grow our property portfolio, particularly our residential portfolio. We're pleased you managed to find a property through OnTheMarket and we hope to be able to help you with your property search in the future.
4/5
GoogleI really enjoyed my stay with purple letting. I highly recommend speaking with Karina. She is very helpful and quick to respond to her emails for any problems.
5/5
GoogleFantastic service as always from Purple Letting highly recommend!!
Thanks for the great review Adam!
5/5
GooglePurple Lettings have been great getting me sorted on my move. Amy was especially professional in helping me get everything sorted.
1/5
GoogleThey broke the tenancy agreement and allowed work men to enter my bedroom while i was out without my knowledge who redecorated and painted the wall and broke my bed as well as leaving paint marks over the floor to which i am now being charged for. DO NOT RECOMMEND
5/5
GooglePurple lettings, are exceptional letting agent, they always go over and above there duties... A great agent offering high quality accommodation to students and professionals ..efficient and caring team, they are a real asset in the city...well done purple!
Hi Lisa, Thank you for taking the time to leave us such a positive review - it's particularly great to know we are going above and beyond our duties! After several years of working together, I think we make a great team and we look forward to continuing to work with you to support your tenants.
5/5
GoogleHighly recommended Karina Heggie, is very helpful and friendly.
5/5
GooglePurple lettings ,are a very friendly family and that's what I like about them ,customer service is lovely ,any problems they are dealt with assoon as they are able to ,I'm very happy renting with them .
Hi Jacqueline, Thank you for taking the time to leave us a review! I’m really pleased to know you have had such a positive experience speaking to our team, we aim to be as approachable and efficient as possible throughout all correspondence and it's great to know we are delivering on that.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Purple Letting Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
