Lang Town & Country Land & New Homes reviews in Plymouth

★★★★★ 1/5

Google

Literally no words. Just avoid. This is an edit to respond to what the owner has said. I didn’t want to go into full details of the so called “cleaning” charges but with that response I had to. The cleaning they are talking about are mostly non-existent marks that they can only see on pictures. They took those move out pictures in a different lighting than the move in ones but I’m so woke. I took my own pictures as well at move in and move out with the exact same lighting which I will most definitely be submitting to TDS. I’m mostly appalled by the carpet cleaning because it’s exactly how it was when I moved in but they wanted to use my deposit money to have it professionally cleaned. It’s not happening. And also if you can’t determine what cleaning services charge where are the post cleaning receipts that show that the amount you deducted is what’s meant to be deducted? For all we know you are using people’s deposit money to do standard enhancement for the next tenant which is so not on.

Tinotenda · 25 October 2019

★★★★★ 5/5

Google

Very easy to work with this business, amazing team, allways there to offer support. We love working with the team and provide them with high cleaning standards. Also their properties are stunning! 👀 …

Andrea · 16 October 2024

★★★★★ 5/5

Google

Great experience with Shawnie today. Very welcoming and friendly. She was knowledgeable about the property and explained the next steps really clearly. The process of the application was easy and clear to follow. And I didn't have to wait around for days for a response. Great communication.

Marie · 26 February 2024

★★★★★ 5/5

Google

I've been in contact with a lot of letting agents in Plymouth in the past two months and Lang Town & Country are definitely one of the best! Polite, professional and have a far more personal touch than many. Also very knowledgeable about the properties they show.

Kerry · 26 February 2024

★★★★★ 5/5

Google

Had a viewing for a property with Tracey Viola, she was brilliant, knowledgeable about the property and accommodated us viewing on the weekend which is great as getting time off work is so difficult! She was really reassuring and lovely!

Sofia · 25 June 2024

★★★★★ 5/5

Trustpilot

These people looked after my 5 bed…

These people looked after my 5 bed detached rental property for 12 years plus… Nothing but professional and courteous throughout. Richard, Christine, Claire, Abi, Shawnie, etc etc I cannot recommend them highly enough.

Paul · 6 November 2025

★★★★★ 5/5

Google

Everyone at Lang Town and Country were exceptionally helpful and made buying the house as easy as they could. They arranged viewings so that we could meet builders and check dimensions which really assisted us as we thought through our purchase.

Jane · 26 May 2024

★★★★★ 2/5

Google

Agents are always very polite when you are dealing. We were good tenants, always paid our rent on time, kept the flat clean, logged maintenance issues quickly and were patient for the repairs to be done. However we always had to chase up any issues logged on their online website before anything was actually done, other than them just 'acknowledging' the log. We had major problem in the last 6 months of a tenancy with the bathroom, yet they didn't seem able to get this across to the landlord to insist that something useful was done to resolve it. The biggest mistake we made was taking their word on good faith, they did not provide us with a detailed, updated tenancy when we moved in, but took photos, which they later deigned existed. We left the flat in a much cleaner state than when the tenancy started, yet they still tried to charge us obscure and punitive charges. Which we disputed and got most removed. we would highly recommend getting everything they say in writing, regardless how nice they seem over the phone, insisting they do a thorough job at a change of tenancy and taking your own photos when you move in. ***in response to the letting agents response below*** Thank you for looking back at the log dates. It is unfortunate did you could not respond to many maintenance issues promptly. We have numerous logs where we had to phone over a week later as you did not respond via the online the log. For instance it took over a month to send a plumber out when we reported a leaking shower. We also note that the 'charges for removal of furnature' that the landlady said she would not charge to compensate for the drains, (despite that fact we left the furniture under your instruction) were never actually incurred, as in the current photos online the furniture is still there. We paid fees for a new tenancy at the start of our tenancy so expected the job to be done thoroughly.

NL · 13 January 2019

★★★★★ 5/5

Google

We moved into our rented property Over a year ago. The whole experience was stress free and professional. We cannot recommend them enough. We’ve had a handful of issues since moving in and Nicola has gone above and beyond to get them fixed or replaced in outstanding time especially around Christmas:).

Briony · 24 October 2023

★★★★★ 5/5

Google

Great overall experience with Lang Town & Country - both the lettings side and residential sales. I am immensely impressed with the continued contact that the Lang teams have provide. Providing me with a personal email address for Mr Rabin has helped me become 'in the know' with any up and coming properties that are instructed on the market. They personalise their contact and make you feel like you are the only person looking for a property. Although the lettings team were helpful and friendly while out on viewings, myself and my boyfriend decided we would like to buy. The team were helpful in pointing me in the direction of the Sales Team who contacted me immediately. We are first time buyers and felt happy and calm when dealing with the team. We are now in the process of buying a property with Bradley's estate agents but we both wish we were buying with Lang.

Abigail · 25 October 2018

★★★★★ 5/5

Google

Langs provided a thoroughly professional approach to guiding us through the letting process including recommendations on property improvements and setting realistic rental targets. Our property was let within a few weeks of marketing - would highly recommend.

Paul · 25 July 2024

★★★★★ 5/5

Google

We have received an excellent service whilst purchasing a property marketed by this agent. They provided us with great communication and assurance which would be appreciated by anyone who has experienced purchasing a home. Many thanks, we would highly recommend Lang Town & Country Estate Agents.

Andy · 27 January 2024

★★★★★ 5/5

Trustpilot

Amazing estate agents

Holly and Josh you both made buying our new home so much easier. You even helped us with issues we had with selling our previous house even though you hadn't signed up to sell this. You are all amazing. Thank you so much.

LISA · 10 July 2025

★★★★★ 5/5

Google

The lettings team have taken all the stress out of letting out my flat, from managing all the compliance and paperwork to arranging for repair work to be done. They are all friendly and approachable and everything is done so quickly and efficiently. Can't recommend them highly enough. Thank you!

Lottie · 24 October 2023

★★★★★ 5/5

Google

I have been using Lang Town & Country Lettings to fully manage my property for the past year. Becky has been amazing, friendly, professional, knowledgable and always smiling. Definitely recommend them!

R · 25 October 2018

★★★★★ 5/5

Google

Lang Town & Country have been nothing but a pleasure throughout the entire process of buying our first house. From the very first viewing, right through to when we collected our keys, they were always so friendly, helpful and personable. Not one bad word to say, they were fantastic.

Bethany · 24 October 2023

★★★★★ 5/5

Google

We were so appreciative and impressed by the hard work, professionalism and patience on our behalf of the staff at LT&C which have been exemplary. At every stage, Becky especially, kept us in the picture and ensured excellent communication despite a challenging buyer, which required a high level of patience. In addition, their pricing was competitive. Many thanks,PositiveResponsiveness, Quality, Professionalism, Value

Hugh · 24 October 2022

★★★★★ 5/5

Google

My husband and I bought our first home from Lang Town and Country and we couldn't be happier there three years on. When we went to receive our keys for the property the team presented us with a welcome card and package for moving in - a bottle of champagne with all the necessities and temporary fixes: kitchen roll tea towels washing up liquid thick plastic wine glasses plastic cups cleaning products and cloths It was such a lovely gesture and really did help us for when we started moving into the property. The team were always helpful and had time for us. They made moving home really easy and enjoyable.

Siobhan · 25 October 2016

★★★★★ 5/5

Google

We’ve used Langs to manage our rental property for the past four years and they have always been incredibly professional and helpful. We would highly recommend them if you’re looking for an agent to manage your rental property 😊 …

Robert · 26 April 2024

★★★★★ 5/5

Google

I have seen several flats n Plymouth with this lettings agency: I must congratulate with them for how professional they are! Last Saturday Tony showed me a couple of flats in the Hoe, he knew everything about them; he was able to advice me on which property would have fitted well for my needs, and how to negootiate with the Landlord! I strongly recommend this agency...It's good to know that there is someone who can help when you need to move! Thanks!

Valerio · 26 October 2015

★★★★★ 5/5

Google

I needed to find a place to stay in Plymouth quickly, Town and County lettings were very accommodating I approached several agents but this agent was able to show me a property the same day for a reasonable price, a modest one bedroom flat in a great location on The Hoe. They even provided a bottle of wine when moving in. They were happy to attend to serious maintenance problems quickly and were always friendly and approachable at their office and easily accessible on the phone. They returned my deposit quickly and efficiently.

Gavin · 26 October 2014

★★★★★ 5/5

Trustpilot

Saved the Day!

James and the Plymouth team where fantastic from the very first call to completion day, which was saved on the doorstep to my new home by James and his quick thinking.

Oliver · 20 October 2025

★★★★★ 5/5

Trustpilot

Lang and Country were very helpful

Lang and Country were very helpful with our purchase. Holly, in particular, went above and beyond to help speed up the process and make it as stress free as possible.

Vicky · 27 October 2025

★★★★★ 5/5

Google

We received a fantastic service from James and his team at Lang T&C, when they were acting on our behalf for the sale of building plots. They were prompt, professional, and thoroughly engaged with us throughout the process. A pleasure to deal with, and we wouldn't hesitate to recommend their services.

Sophie · 24 October 2021