Trusted Agent profile · Plymouth, Devon

haart Plymouth reviews

★★★★★ Excellent

867 reviews across 2 platforms

39 Mutley Plain Mutley Plain, Plymouth, Devon, PL4 6JQ

Part of haart, see every office.

haart's office in Plymouth, Devon, at 39 Mutley Plain Mutley Plain, is rated 4.7 out of 5 across 867 reviews on two platforms, including 827 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

827

Reviews on Google

This office

Facebook logo

3.4 / 5

40

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

4/5

Google

The whole team were very helpful, they notified us of any new houses on the market that matched our search as soon as they were released on in some cases just before. Unlike other estate agents they only sent appropriate property's that met all of our criteria. We have now found our dream house with Haart and they have been been keeping us updated regulaly on the progress of the sale. Jennifer Matthews has been particularly helpful to us throughout our whole journey and I would highly recommend this estate agent!

Chris · 9 July 2017

Agent replied

Dear Chris Wood, Thank you for leaving such great and detailed feedback about your experience with haart Plymouth estate agents. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

5/5

Google

Wanted to say a 5-star thank you to the Team at Plymouth Haart - for an all round friendly and professional service right from my very first phone call. Special mention to Jenny Matthews for her extensive local knowledge, sound advice and always a cheery smile. Due to a change in my circumstances, my move to the area has been delayed till later in the year - but I will most certainly be in touch again Janet Harper

Tracey · 27 August 2018

Agent replied

Dear Tracey & Janet, Thank you for your lovely review. We are so pleased you found the service from Jenny and our team professional. We wish you all the best for the future and look forward to helping you find your perfect home when you are ready. From team haart

5/5

Google

Charis was extremely helpful & friendly. She tried her best to accommodate our virtual viewing needs, even through difficult Internet signal & answered all our questions. Would happily use Haart again

Rebecca · 24 September 2024

Agent replied · 24 October 2024

Hi Rebecca, thank you for taking the time to leave Charis such a lovely review, Kind Regards haart Lettings Plymouth

5/5

Google

Thanks to Harrt we sold our house within 9 days of it going on the market. Lauren and the team have done a fantastic job, keeping us updated on viewings, the progress of the sale, answering any queries regardless of how tiny they are or silly we felt the questions were. Honestly Harrt aren't the cheapest, but you do get your money's worth, from the amazing photo's to the step by step help throughout the process.

Sharon · 29 July 2019

Agent replied

Dear Sharon Young, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards haart Plymouth

5/5

Google

What a company. They went well beyond the normal performance expected from an estate agent. Haart Estate Agents have What a helpful team they are, Jenny who provided moral support and assistance when we felt out of out depth. Thanks Jordan and Jenny for all that you did for us. I recommend the company to other persons who are buying. This team goes beyond “the call of duty”. Thank you all. Veronica and Roger England

Roger · 29 July 2019

Agent replied

Dear Roger & Veronica England, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Plymouth estate agents

5/5

Google

We have been with haart lettings for more than 4 years now and I would say, they are the best agency we had over the years. Henrieta always makes sure to update us about anything we need (like stages of maintenance works) and we can turn to her with any questions we have. She follows through with promises and just a lovely person to have us your agency representative. We would be more than happy to stay with haart when we move the next time.

Melinda · 19 August 2024

Agent replied · 26 August 2024

Hello, Thank you for leaving that amazing feedback for Henrietta :-) Haart Plymouth Property Management

5/5

Google

Excellent service from the sales team in securing an offer on my property. They kept me regularly updated throughout the process, big thanks to Jenny Mathews and Jordan Hall A massive thank you to Sarah Parsley for all the work she has done on my letting properties. She always has a freindly manner whilst showing great knowledge and efficiency. She is an asset to heart estate agents.

Andrew · 26 August 2021

Agent replied

Hi Andrew, Many thanks for taking the time to leave a 5* review and we are delighted you are so pleased with the service you have received from all our Staff across different Branches. Please let us know if there is anything we can assist with in the future. Kind regards, haart Devon Property Management.

5/5

Google

Alexandra is confident and knowledgeable, with a sunny disposition that makes you feel at ease. Any questions that she does not have the answers to at hand are rapidly answered with a follow up call or email. She goes the extra mile to get the job done!

Richard · 1 October 2023

Agent replied · 30 December 2023

Thank you for taking the time to leave such a great review for Alexandra :-)

5/5

Google

Haart were brilliant to use from beginning to end. Scott was an asset when it came to selling my house and Jayne provided an excellent service until my sale went through

Emma · 19 August 2024

Agent replied · 26 August 2024

Hello, Thank you for taking the time to leave a great review. Jayne :-)

5/5

Google

Alexandra has been a fantastic sales consultant so far. Friendly, welcoming, accomodating. She has helped whereever she could, even arranging a 2nd viewing on a property at VERY short notice from myself. Great aftercare/ follow-up service. Would absolutely use again and recommend to others! Haart have my vote so far

Si · 27 June 2023

Agent replied · 26 August 2023

Thank you for taking the time to leave Alexandra such a great review :-) haart Plymouth

5/5

Google

More than happy with the service I have received from Haart, my property is fully managed and I have had great service from all the team. Amy is my go to contact and I have found her to be very polite and helpful. The cost is competitive with other agents in Plymouth so would highly recommend.

Bill · 14 December 2022

Agent replied

Thank you for taking the time to leave a review, Kind Regards, haart Property Management (Devon)

5/5

Google

Samantha Demuth was just outstanding! She was very professional and her communication was immaculate. Kudos to Samantha and the whole team. Please keep up the good work.

Lwanga · 10 October 2024

Agent replied · 24 October 2024

Hi Lwanga, Thank you ever so much for leaving Samantha such a lovely review. Kinds Regards, haart Lettings Plymouth

5/5

Google

Jennifer Matthews was a very diligent and attentive member of the Haart team at Plymouth. I was looking to buy, but if I was looking to sell, she would follow up every interest shown in a property. I have dealt with a lot of estate agents through buying properties in Plymouth, and Jenny manages to balance her responsibility to sell the properties on the books, along with careful attention to the buyers needs.

Nick · 29 July 2019

Agent replied

Dear Nick, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Haart Plymouth

5/5

Google

I had a good experience dealing with Haart estate agent. Amy Marshall was very good in responding promptly to my emails. Amy also was very professional in terms of explaining all the unclear points to me. Thank you very much.PositiveResponsiveness, Quality, Professionalism

Wesam · 23 December 2023

Agent replied · 20 June 2024

Hi Wesam, Thank you for taking the time to leave Amy a 5 star review. Kind Regards, haart Lettings

1/5

Google

Really disappointed with the service. Chloe was very polite but not very knowledgeable about the property however she did answer my questions the next day. We agreed with the vendor a 2 day period for me to research then make an offer but when I did I was told the house was sold. Obviously I'm appalled and extremely disappointed.

Heather · 17 July 2022

Agent replied

Dear Heather. We are so sorry to read your review. We value all feedback and always use this to improve our service the best we can. We will wish you all the luck in finding your next home. Regards haart Plymouth.

5/5

Google

I viewed a property with Charis who was very friendly, really knowledgeable about the property & the area & ameneties. She is professional & followed up with me after the viewing as promised. …

L · 13 January 2026

Agent replied · 13 April 2026

Good afternoon L G, thank you for leaving Charis a wonderful review. Many thanks, Plymouth haart Lettings Team.

5/5

Google

Chloe was really informative, really bubbly and chatty. Made the viewing an enjoyable experience and a great little sales lady. Fab customer service and lovely estate agent.

Lily-May · 24 September 2024

Agent replied · 24 October 2024

Thank you for leaving me a great review, we hope to get you into the house as soon as possible :-) Chloe at haart estate agents

5/5

Google

Thankyou to Charis who shown myself and housemate around a houseshare property. Charis was amazing right throughout from instant reply to emails and good knowledge of the property we visited and very kind and pleasant and positive energy, Highly recommend!!

Cameron · 21 January 2024

Agent replied · 21 March 2024

Hi Cameron, Thank you for leaving such a fantastic review for our wonderful Negotiator Charis, Kind Regards, haart Lettings Plymouth

5/5

Google

It was great time with Rachel, explained everything very well,very friendly and pleasant. I can say in one word great customer care .Thank you HE &L.

Jiss · 16 March 2026

Agent replied · 13 April 2026

Good morning, thank you so much for your kind words. We really appreciate your feedback, Haart Sales Team.

5/5

Google

Jayne was amazingly supportive as move manager through Haart; she ensured that she followed up between solicitors and was responsive, friendly and helpful at all times. Jayne made the process feel easy and supported and relieved a lot of stress from me

Elizabeth · 30 November 2023

Agent replied

Thank you for leaving a great review for Jayne, we can't wait to see what you do with the property :-)

5/5

Google

I have been facing with a drainage blockage issue in my property, later I raised a complaint to my letting agents haart, then a staff Jennifer spoke to me and she sorted the issue asap. …

Yashwanth · 13 December 2025

Agent replied · 13 April 2026

Hi Yashwanth, Thank you so much for taking the time to leave Millie a lovely review. Kind Regards, haart Lettings Plymouth

5/5

Google

The service I received from haart was great. As I didn't have my own transportation for viewings, they were happy to ferry me around to suitable properties. Then once I had found my property and the offer was accepted they were always available to speak to or were quick to respond to my emails. Jordan was my point of contact, and I would recommend them to other buyers. Many Thanks!

Chris · 18 October 2019

Agent replied

Dear Chris, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards haart Plymouth

5/5

Google

Samantha was very friendly and informative over the phone when booking my viewing, also incredibly helpful with finding a slot which suited my busy schedule

Michael · 24 September 2024

Agent replied · 24 October 2024

Hi Michael, Thank you very much for leaving Samantha such a lovely review. Kind Regards, haart Lettings Plymouth

5/5

Google

Charis was very wonderful in showing me around the house at Belgrave. The first time I spoke to her it was awesome that she could pronounce my name correctly and from then on it was a sweet experience. Thank you

Busola · 30 November 2023

Agent replied · 30 December 2023

Dear Busola, thank you for leaving Charis such a lovely review :) Kind Regards haart Lettings Plymouth

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Questions about haart Plymouth

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Plymouth won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

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