Trusted Agent profile · Plymouth · Devon
★★★★★
907 reviews across 2 platforms
39 Mutley Plain Mutley Plain, Plymouth, Devon, PL4 6JQ
Part of haart, see every office.
haart's office in Plymouth, Devon, at 39 Mutley Plain Mutley Plain, is rated 4.7 out of 5 across 907 reviews on two platforms, including 867 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleTHERSIA You were amazing during the call session . Thanks for the help in getting me registered.
Hi Manfred, Thank you for taking the time to leave Thersia a 5 star review. Kind Regards, haart Lettings Plymouth
5/5
GoogleThank you Charis for our viewing at Widey Ct you were very helpful and informative and we felt as if we were a valuable customer
Hi Avril, Thank you for your lovely review. We are so pleased you were made to feel like a valued customer and hope to be able to assist you in the future. Kind Regards, haart Lettings Plymouth
5/5
GoogleScott has been absolutely amazing with regards to the sale of my house. He’s always incredibly friendly, very professional and maintains such a high standard of work ethic. An absolute credit to the company.
Dear Jodie, Thank you so much for your 5 star review and the great feedback on Scott. This has been passed to Scott. Many thanks haart Plymouth.
5/5
GoogleWe dealt with Jennifer Matthews when selling our house. She was extremely professional, dedicated and efficient in her job. When ever I had a question she was always back at me straight away with an answer which is what you want when selling a property. Thankyou for all of your help and advice Jennifer.
Dear Laura Francis, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleThank you so much to Theresa she was so patient with me I really appreciate her service ❤️
Dear Ashleigh, Thank you so much for taking the time to leave Thersia a lovely review. Kind Regards, Amy, haart Lettings Plymouth
5/5
GoogleI went for a viewing for a let with haart. The person (Charis) who showed me around was very friendly and professional when showing me around the house, and when contacting me after. They were swift to get in contact with me and kept in touch with me often to let me know what was the proccess with applications. The application process and online portal were very smooth and easy to use.
Hi George, Thank you for leaving Charis a 5 star review. We hope you are very happy in your new home :) Kind Regards, haart lettings
5/5
GoogleWhen I had haart sell my house I found the staff extremely helpful, Jenny was really helpful ,and nothing was to much trouble if I had a worry she would make me feel at ease.she is very thorough in her job,always polite and professional,and also a very good sense of humour. Kind Regards Maria
Dear Maria Watters, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards haart Plymouth
5/5
GoogleThank you Alexandra Crook for showing me around 3 properties on Saturday. She was very professional, approachable, and helpful.
Thank you very much for this review Verity, always a pleasure to read and always happy to help :) Alexandra
5/5
GoogleExperience was a pleasure.Alexandra was fantastic since the 1st call to the end. Very accommodating and listened well. Presentation was professional and represented her company 5*. Would buy with her again if I'm unsuccessful on this property.
Thank you for leaving such a positive review. We hope we can help you find your future home :-)
5/5
GoogleCharis was lovely to speak to and the conversation felt natural rather than forced to sell the property to me. She was incredibly helpful and quick to contact me.
Dear Matt, Thank you for taking the time to leave a 5 star review for Charis. Kind Regards, haart Lettings Plymouth
5/5
GoogleAmy was absolutely lovely, so helpful and knowledgeable when we met. She was kind enough to resolve my concerns very quickly. I am optimistic for all our future dealings. Thank you
Hi Danni, Thank you for leaving such a lovely review. Kind Regards, haart Property Management (Devon)
5/5
GoogleThey've got dedicated staff. Thank you Thersia for being highly professional. I recommend Haart Estate and lettings to all.
Hi Desmond, Thank you for taking the time to leave a 5 star review. Kind Regards, haart Lettings Plymouth
5/5
GoogleAlexandra Crook was the agent that showed us around the property. She was super friendly and helpful. We didn't feel rushed and was happy to listen to our concerns . A very positive experience!!
Thank you for taking the time to leave Alexandra a review :-)
5/5
GoogleViewing went very well. Estate Agent Alexandra was very professional and a pleasant person to deal with!
Thank you Dmitry, the viewing did go very well for you! Happy with the turnout, glad I could help :) Alexandra
5/5
GoogleWould just like to say how very helpful Alannah and the team were in everyway as we were buying even after the sale you called to ask if everything was ok nothing was ever to much and always happy thank you very much you all made things so easy would always recommend you
Dear Karen Murphy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards haart Plymouth
5/5
GoogleI have recently sold my property with Haart. Luke is very professional and the photographs and services prior and during the listing were excellent. Once the sale was agreed then Jordan took over. Jordan has been exceptional throughout the process and a true asset to Haart. I would recommend them without a doubt.
Dear Mike Sommerfeld, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. haart Plymouth estate agents
5/5
GoogleAlexandra has been really helpful to us as we are first time buyers ! She was very informative and was easy to talk to at our first viewing with haart yesterday :)A lovely young lady and very professional.
What great feedback! Thank you soo much for taking the time to leave it :-)
5/5
GoogleAlexandra Crook has been very pleasant to deal with and very informative with the process I'm currently undertaking and was a joy to view the property with her
Thank you for leaving Alexandra a 5*Review :-)
5/5
GoogleGood communication. Alexandra was very friendly and was happy to answer all my queries. Would highly recommend Haart.
Thank you Hannah reviews are always appreciated! Alexandra :)
5/5
GoogleWould like to thank Thersia Pepperell for arranging a viewing for me. Very friendly and helpful on the phone.
Good Morning, Thank you so much for leaving such a great review for our new Senior Negotiator Thersia. Kind Regards, haart Lettings
5/5
GoogleI have been with Haart Letting agents from the very beginning of my landlord journey. Initially I chose their services as they were efficient, explained everything I needed to do during and after the initial set up and managed to guide me through the whole experience whilst my employment took me all around the UK and worldwide. We had some up’s and down’s along the way with miscommunications and repairs not being expedited timely and this led to my withdrawing from their fully managed contract to a rent collection only service. This was to my detriment as I encountered a few tenants that mistook my good will for a chance to leave owing rent or worse leaving my property in such a state that it took me a lot of time and money to rectify the mess. With Covid reducing much of the interaction with the letting agency the communications between us became strained with messages not being answered and queries being ignored. I started to consider whether to withdraw from Haart completely and find an alternative letting agent. However, after a call to Haart Lettings (Plymouth) with Henrietta K a few months ago to discuss some alterations to my contract and again a few weeks later with her colleague Amy M it has restored my faith in Haarts’ exceptional support and advise. I was no longer talking to faceless employees’ miles away with no ability to share local knowledge, experience, or participate in genuine conversations, who understand landlords and appreciate the tenant’s concerns. These ladies are the A team. Thank you for providing such an efficient and outstanding service.
Thank you so much for the amazing feedback for Amy and Henrietta, we hope this great relationship will continue with us :-)
5/5
GoogleKerry kind and diligent approach to our house viewing, really reassured us that we would receive the best service. Displaying her deep knowledge of the property and clear humility towards the vendor, she really helped us make the right decision. All your help has been super appreciated and I wish you all the best in future sales.
Thank you Alan for leaving me such a lovely review. We hope you enjoy your new home :-) Kerry @ Haart Estate Agent's Plymouth
5/5
GoogleAmy was lovely, despite having bad news she was professional and I still would like to deal with her for any future properties they may have! Amy is a credit to your team!
Hi Stephy, Thank you so much for your lovely review. We hope to be able to help with finding the right property for you. Kind Regards, haart Property Management (Devon)
4/5
GoogleRecently had some issues with a tap that needs to be repaired and Sarah Parsley has helped by chasing the approval of quotes so we can have that resolved faster. I always receive a quick and friendly response to any of my queries or problems. Thanks Sarah!
Dear Pamela, thank you so much for your review about our Property Management Manager, Sarah. It is always lovely to receive such great feedback! Many thanks, Haart Lettings Plymouth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Plymouth won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
