Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery disappointing and frustrating experience with Fox & Sons St Budeaux branch. Lost the key to our property then tried to say we never handed a key to them for viewings. This was later rectified but only after several calls/visits to the branch. Another issue was appointments being made by head office for branch staff to visit but this never happened as apparently the communication between branch/Head office is not good. Overall service very disappointing
Shirleacsey · 26 October 2019
★★★★★ 5/5
TrustpilotFox and sons recently sold a small…
Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team
M · 13 August 2021
★★★★★ 5/5
Trustpilot12 out of 10.Steven Rogers met us in…
12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need
Richard · 26 October 2023
★★★★★ 5/5
GoogleExcellent service and will ring again
Sheldon · 23 April 2024
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotSteve and Tom were so helpful with the…
Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend
J · 8 February 2021
★★★★★ 5/5
GoogleWonderful client service, very caring and professional. The team was very quick in responding both via telephone and email. I have never met more kind and amazing people. If you want to rent, or sell/buy a house, they are your people who will go beyond to help you achieve your dreams. Whilst other agencies are not responsive at all, I can’t praised Fox And Sons enough. May God bless you.
Joanna · 25 October 2020
★★★★★ 1/5
TrustpilotEstate agents living up to there bad name
Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only
Carly · 6 April 2021
★★★★★ 1/5
TrustpilotThe worst Agency I have tried…
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it!They never told me about the matter and I am left without my deposit with them stating that they can't help in any way!
Aly · 27 July 2019
★★★★★ 5/5
TrustpilotFantastic experience with Fox and Sons…
Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively
Michael · 1 October 2020
★★★★★ 5/5
TrustpilotCallum was brilliant and did a great…
Callum was brilliant and did a great job selling my house
M · 10 June 2022
★★★★★ 1/5
GoogleWould not recommend these guys. They sold my mums home. Not great professionals when all you get when saying you will put it up with another agent and I quote “I am the top sales person in our branch” so why did we have lots of problems, why worry if we put it up with another agent too??? Please do not use the recommend solicitors between them they blame each other.
Josie · 26 October 2019
★★★★★ 5/5
GoogleGreat team, very helpful, would recommend Ryan
Jack · 25 October 2022
★★★★★ 4/5
TrustpilotWe got there in the end after some too…
We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons
Mr · 19 July 2024
★★★★★ 1/5
GoogleStop hounding me with mail and calls! Unwanted contact. I do not want to use you as an agent, I have never used or instructed you and never will. Your number has been blocked and junk is in the bin. Save yourself the expense and effort and leave me alone. I have not come across an agent who is a persistent as you are, in my eyes it reflects badly on your company.
Kelly · 26 October 2015
★★★★★ 5/5
GoogleOutstanding service from both Jake and abi. No request too small. Friendly... Patient... Warm
Given the market at the moment other estate agents have not treated me very well, it's felt like a cattle market. Fox and sons are the only estate agent that have taken time with us as a family. Faultless.
Dyl · 25 October 2022
★★★★★ 5/5
GoogleJust had the most pleasant house viewing lead by a salesman named Jake. Professional, courteous and knowledgeable. He was an absolute pleasure to deal with leaving me and my partner with nothing but great things to say about him. The company were also very accommodating getting us a viewing that fit our schedule.
Dale · 25 October 2022
★★★★★ 1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
No · 20 June 2025
★★★★★ 1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
A · 4 April 2024
★★★★★ 5/5
GoogleVery good responsive service from Rebecca Luke made the process very easy
Steven · 25 October 2021
★★★★★ 1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
Anita · 13 September 2023
★★★★★ 5/5
GoogleRebecca was amazing, helped us with any queries we had along the way. Would definitely recommend
Carrie · 25 October 2020
★★★★★ 1/5
GoogleThey are an absolute shambles, not once did they arrive on time for viewings and when they did finally arrive no apology was given. When asked run of the mill questions about a property no answers were given. I found them to be rude and arrogant. They have put me off ever wanting to buy through them again and i certainly would not ever sell with them.
Paul · 26 October 2019
★★★★★ 5/5
GoogleRecently spoke to Scott for mortgage advice and would highly recommend him for further advice.
Adrian · 25 October 2020
★★★★★ 1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
Marina · 17 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.