Fox & Sons St Budeaux reviews

★★★★★ 5/5

Google

Absolutely amazing ladies we've been dealing with Rebecca and Ashleigh who both have been helping us rent a house. They've both helped us in every way possible to rent the right house for my and my family so massive thank you to you both definitely recommend fox and sonsPositiveResponsiveness, Quality, Professionalism, Value

Jade · 25 October 2020

★★★★★ 5/5

Trustpilot

A great service at Bognor

A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.

Brian · 20 July 2021

★★★★★ 1/5

Trustpilot

Truly awful

Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.

David · 13 April 2022

★★★★★ 5/5

Trustpilot

Steve delivers on his promises

Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!

Shaun · 18 June 2021

★★★★★ 5/5

Trustpilot

Helpful and proactive!

As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.

John · 11 November 2020

★★★★★ 1/5

Trustpilot

Fox & Sons Hastings..

Fox & Sons Hastings... clownsWhere to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got a sale, but I barely received any updates unless I phoned them. They never responded to any emails and told me they never received them when I challenged them... ok then, even though I copied three of them every time.When I phoned it went to answer machine sometimes and nobody ever called back or if someone did answer, they would tell me they'd pass on a message, but still never called back. We had a sale at this point, but the builder was messing about. I decided to write a final demand email, so looked on line for the managers email address and low and behold... I've been emailing him all along, Daniel Cotterill. He's a partner and if he cannot be bothered to respond, what chance do you have. I phoned again for the last time before removing them and he answered the phone (caught him) and told him he had two weeks to get the contracts exchanged or they were getting kicked off.Two weeks passed and nothing, so I phoned them again the day before and spoke to someone else, left a message, but still no response/call back. They were dropped three days ago and I sent a scathing email to Fox and Sons Hastings, their head office, backers and IT team. No response, there's a surprise. Don't do it. Do not use these chancers at any cost. They will try to pull you in on an overpriced deal just to get you on the books. Pay more for a better service elsewhere, which to be honest will be everywhere else.Daniel Cotterill... you and your team are a discrace to the industry. How Fox & Sons Hastings are still trading is beyond me and I would put money on this sloppy outfit being out of business within 2 years.

Mark · 17 April 2021

★★★★★ 5/5

Google

Would like to thank all your team especially Rebecca Luke for taking me on an amazing journey to find a property I can call home. I would recommend you highly. Kind regards Joanne Pearson

Hamster · 25 October 2020

★★★★★ 2/5

Trustpilot

Not even a congratulations or enjoy your new home.

I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.

Petrina · 3 March 2021

★★★★★ 1/5

Trustpilot

After our experience with this company…

After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.

PHILLIP · 23 January 2021

★★★★★ 1/5

Google

Thank goodness for Maya who took ownership of a problem I had regarding return of the deposit at the end of a tenancy and sorted things out for me. I will not use Fox & Sons to re-let my property; their admin processes are terrible. It … More

Carol · 23 April 2024

★★★★★ 5/5

Trustpilot

We have recently completed on our house…

What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.

Han · 13 November 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.

Lucia · 28 October 2020

★★★★★ 5/5

Google

Truly incredible customer service... Rebecca took the time to listen to my needs from a house and took in to account my budget and worked with me throughout the process to find me the perfect house. My circumstances changed a few times from the initial requirements I asked from her and she was adaptable and I am really grateful for her help, she supported me through a really difficult time and had such a bright, positive outlook to find me a home. Thank you!

Amber · 25 October 2020

★★★★★ 5/5

Google

Great service! I cannot thank Ashleigh enough for helping us move into our perfect home. Helped us with absolutely everything and made the process as quick and easy as possible. Couldn’t ask for better! Thankyou.

Leanne · 26 October 2019

★★★★★ 5/5

Google

Excellent service by professional , friendly helpful people , nothing is too much trouble .

Margaret · 23 April 2024

★★★★★ 1/5

Trustpilot

Rude, Unprofessional, Untruthful

I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.

Sandra · 8 October 2020

★★★★★ 1/5

Trustpilot

This agent is absolutely useless.

This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.

Tom · 24 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend this agent Tom and…

Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.

Alan · 7 May 2021

★★★★★ 1/5

Trustpilot

Avoid.

My experience was a Plymouth branch but it would appear from reviews, there are problems nationwide. I would rate 0 stars if it was an option and wish I had checked here before agreeing to allow Fox and Sons to market my property. Luckily I didn’t pay any up front costs. After going to cancel my appointment for a valuation as they don’t provide floor plans as standard, the agent said he would provide this and encouraged me to meet with them due to being a ‘big seller in my postcode’. This is my first time selling, I have little knowledge on it. Not a cheap company to use, took photos with no advice on how to make my property look. Literally point and snap. I was emailed the ad on a Saturday to check over, I emailed back amendments. They amended half of these and put it online without any further contact. I was at work and realised later in the day the ad was online. They were then closed the Sunday and then didn’t amend it until Monday late afternoon.The property information stated was incorrect and other information was completely missing. Once this got amended, then a floor plan was added without being asked to check it first. The floor plan was inaccurate, the pantry was missing, a built in wardrobe was in the wrong location and the master bedroom appeared almost smaller than the second bedroom when it’s considerably larger. The ad was littered with basic spelling and grammatical errors. I asked them on Tuesday morning to amend the photos and floor plan. I then decided to ask them to remove the ad completely and requested this by 10:15am. The agent attempted to defend what he had uploaded saying no agent could do better. Yet other flats are up for sale in the complex with much better ads and photos. It took 2 emails and 2 phone calls to have it removed. I requested email confirmation once it was done and received none. My ad was live for 4 days with incorrect and also missing information. I was quoted £2150 fixed fee for this service, payable on completion. I’m shocked a company charging this amount could perform such a bad job. The agent had sold it as ‘you get what you pay for’ to suggest I don’t use another cheaper company. He spoke about his eye for details. When I raised issues about incorrect details, he said they don’t matter and the flat will sell itself. If the flat will sell itself, why am I paying a premium rate for a service when others charge a fraction of the price? The agent also informed me they sold a lot of properties in my postcode. I have since checked this on an independent site, to realise they aren’t in the top listed sellers for my postcode. I have since found a similar priced local agent who has the highest percentage of sales in my postcode. I wish I had thought of doing this search to begin with and avoided Fox and Sons.

Charlotte · 2 July 2020

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

Harassment, and I would not trust this agent

One request for a viewing, months of cold phone calls, emails and unwanted communications from this harassing agent.

Tom · 21 May 2025

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019