5/5
GoogleRebecca Luke was really helpful when I recently needed to rehouse an ageing relative. Professional and quickly available she made a difficult situation much easier. Would really recommend.PositiveResponsiveness, Professionalism
Trusted Agent profile · Plymouth
Fox & Sons St Budeaux reviews in Plymouth
★★★★★
548 reviews across 2 platforms
630 Wolseley Road, St Budeaux, PL5 1TE, Plymouth, PL5 1TE
Fox & Sons's office in Plymouth, at 630 Wolseley Road, is rated 3.4 out of 5 across 548 reviews on two platforms, including 118 Google reviews rated 4.4.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google1/5
GoogleVery unprofessional when comes to deal with customer. Bad time keeping. I have made an appointment with the agent to value my house on Friday at 10.30am. When time no one turn to see me. After call to the office I was told that they running late and will see me soon! I can't believe that it's me to remind them about it. Never to use them again. People must understand that time is something we don't have much this days and we must respect others.
5/5
GoogleBought my place back in August, I've done extensive reno work since then and although I'm not quite ready to sell yet, I decided to get a valuation done on the property to see where I stood, Tara popped round, very proffesional, she knew from the start I wasn't looking to sell and still went through everything with me as she would with anyone, faultless service from start to finish, she left such a good impression that when I do come to sell, i'll 100% be using Tara and fox & sons to put it on the market! A+ service
5/5
GoogleA great team here at Fox & Sons, very professional. My biggest thankyou goes to Rebecca for helping us move in to our property and making it a very easy experience with zero stress or worries. She has been an absolute angel from start to finish, she will do her upmost to make sure things are done efficiently and on time, even to the point of going into her own time to tie up loose ends when the working day is over! Always keeps you in the loop on a daily basis. Highly recommend dealing with Rebecca for any kind of letting, and this team, Never have i experienced such a friendly touch when it comes to house hunting. Thankyou so much! Fantastic Agent.
1/5
TrustpilotTo be honest one star is too many
To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons
1/5
Trustpilotshocking service, do not even think of using their broker service
shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!
1/5
TrustpilotShysters.
Shysters.I put my property on with them as they offerred a good deal so I thought. I now realise they overvalued the property with lots of promises to get me hooked.I even paid a additional cash lump sum up front for enhanced marketing, but my iphone pictures were better than theirs!So we ran for the full 4 months of the contract and they got 4 viewings, so I told them I was going to go elsewhere. this dragged on for a bit and then I confirmed it to them and went to another agent who sold the place in about 4 weeks!So what the hell were Fox and Sons doing all that time!Now however, Foxy want to claim a 1% plus VAT fee from me for their time as they say there were two agents involved! I think Ill let this one go to court to see what a judge thinks as they did NOT achieve this sale and had plenty of opportunity to do so.Only use these guys if there is no one else and spray painting 'FOR SALE' on your fence is not an option!
2/5
TrustpilotI Would Not Recommend this Company
Basic initial sale services were fine but after an offer was accepted contact deteriorated significantly to the point where I had to constantly chase the office for any updates and push them to obtain information from further down the chain, where there was an issue that needed resolving.I would call the office and ask for an update, I would be promised a call back later that day but wouldn't receive one. This happened several times. In the early stages I also sent a number of emails but not one was even acknowledged let alone answered. I also raised some questions during the course of this process and now post completion there are still some that have not been answered.Where most houses are sold via various internet sites it is the post offer acceptance service that is important. You rely on your estate agent to gather information, answer queries and push the sale through, after all you are normally paying a significant sum for this service and the problem solving skills of the staff involved. Unfortunately this service was missing completely. Ironically I actually received a better service from the estate agent that sold us our new property, a company that I didn't have to pay anything to!
1/5
TrustpilotKemp Town Branch mis-sold their legal services and I lost £1100. NO HONOUR, NO INTEGRITY in this company
I was mis-sold their Sequence legal services & lost £1100 when they failed to honour their guarantee. Ed Middle, a Branch Director, emailed a "no quibble money back guarantee" & then failed to honour it - the lack of honour & integrity goes right to the top. After wasting 2 months making a complaint to their compliance, they fobbed me off telling me to take my complaint to the Ombudsman - I assume they're hoping I just go away.
5/5
TrustpilotSecond time getting a mortgage with Jack Johnson!
I used Fox and Sons as mortgage brokers twice now and the have been brilliant both times!Jack Johnson explained every step of the process really clearly and found us good rates. He was pro-active and patient the whole way! I would massively recommend him.
1/5
TrustpilotFox & Sons Hastings- Disgraceful…
Fox & Sons Hastings- Disgraceful service, my tenancy ended in Feb 2015, heard nothing from them untill July 2016 when they took me to court for unpaid rent from Feb 2015 till December 2015 even though I wasn't living at the property. The case went to court early 2016 & it got dismissed as I proved I vacated the property. September 2016 they took me back to court for the same reasons & once again the case got dismissed,I've been chasing them for a copy of my file that they have during my tenancy since July 2016 & still nothing from them, they don't even bother to call or email me back & they just palm me off with excuses everytime I go into the branch. Once again I received a email from my solicitor stating they are taking me back to court next month for the same reasons as the last 2 times! I have proved twice now that I left the property & this is seriously beyond a joke!
1/5
TrustpilotVery disappointed in service!
Very bad experience trying to sell our flat.Inexperienced young agents with little knowledge of the property holding viewings.Not turning up on occasions. Bad liason with potential buyer, took more than 6 months only for buyer to pull out! Not promoting the property, said they had London investors, so had wider coverage than local agents, another failure. Will not use them again!
4/5
TrustpilotFriendly and prefessional
I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.
5/5
GoogleScott Thomson was really helpful in providing me with a mortgage! Always happy to help and answer all my questions with speedy responses via email. I would recommend him.
4/5
TrustpilotAlways in touch and persistent
Always in touch and persistentI didn't end up buying with Fox & Sons but they were one of the only agencies out of the several I was in touch who constantly followed up and kept trying, even when I kept saying no to places I visited. Sometimes the properties they suggested really did not match my criteria, but this was better than other agencies who would show you one property then disappear if you didn't like it.
1/5
TrustpilotI would recommend that you avoid:
I would recommend that you avoid:Brighton Office valued my property far higher than any other agent. When challenged, they said they could find a buyer and give them a chance, just for 1 month. We verbally agreed that at the end of the month there would be no notice period. They now threaten me with their 'small print' and demand a notice period. Pretty stupid really, as there is no way I would accept any offer made through them even if I agreed to the false notice period. Maybe I should just let them waste their time. Let's assume this to be their flawed memory rather than flawed honesty.
1/5
Trustpilotstay away buyers and sellers
what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on
5/5
TrustpilotBrilliant service from Jamie harmer
Brilliant service from Jamie harmer. Got my mortgage offer out within days . Him and his team at foxes are brilliant
1/5
TrustpilotCompletely incompetent from start to…
Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.
1/5
TrustpilotFox & Sons Crawley - Horrendous
What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.
1/5
GoogleVery disappointing and frustrating experience with Fox & Sons St Budeaux branch. Lost the key to our property then tried to say we never handed a key to them for viewings. This was later rectified but only after several calls/visits to the branch. Another issue was appointments being made by head office for branch staff to visit but this never happened as apparently the communication between branch/Head office is not good. Overall service very disappointing
5/5
TrustpilotFox and sons recently sold a small…
Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team
5/5
Trustpilot12 out of 10.Steven Rogers met us in…
12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need
5/5
GoogleExcellent service and will ring again
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fox & Sons St Budeaux
How many reviews does Fox & Sons St Budeaux have?
Fox & Sons's Plymouth office has 548 reviews across two platforms: 118 on Google, 430 on Trustpilot (across the whole business).
What is Fox & Sons St Budeaux's rating?
Fox & Sons St Budeaux is rated 3.4 out of 5 across all 548 reviews, and 4.4 out of 5 on Google from 118 reviews.
Where is Fox & Sons's Plymouth office?
Fox & Sons St Budeaux, 630 Wolseley Road, St Budeaux, PL5 1TE, Plymouth, PL5 1TE.
