Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a mortgage appointment with Daniel who was efficient, helpful and knowledgeable. Offered plenty of options for a re-mortgage and talked me through the process. Regular check ins to discuss progress. Highly recommend
Lizsa · 17 January 2026
Agent replied · 17 April 2026
Thank you for the amazing feedback on your mortgage appointment with Daniel! We're glad to hear that his efficiency, knowledge, and guidance made your experience top-notch. Our team is dedicated to finding the best options for you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
Andre · 16 April 2026
★★★★★ 5/5
GoogleFantastic team and Dan and Lucas have been excellent - would highly recommend to anyone. Well done guys and thank you so much 😊 …
Helen · 17 March 2026
Agent replied · 17 April 2026
"Thank you so much for the kind words and recommendation! We are thrilled to hear that Dan and Lucas provided excellent service. Our team loves going above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
YS · 14 September 2025
★★★★★ 1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
Colm · 12 May 2023
★★★★★ 5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
Max · 28 April 2023
★★★★★ 1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
Paul · 19 May 2026
★★★★★ 2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit
As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
Jet · 4 August 2026
★★★★★ 5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
Mrs · 19 October 2024
★★★★★ 5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
Josh · 9 January 2023
★★★★★ 1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
Mrs · 1 January 2023
★★★★★ 5/5
GoogleGreat customer service from estate agent Dylan. Very friendly and knowledgable about the property he showed me!
Ellie · 3 April 2026
Agent replied · 17 April 2026
We are thrilled to hear that you had a great experience with Dylan, our estate agent! We pride ourselves on providing exceptional customer service, and we are so happy that we were able to assist you with your property needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFox & Sons were excellent while I was purchasing my new home. The team was professional, knowledgeable, and always available to answer my questions. They made the entire process smooth and stress-free, guiding me every step of the way. I would recommend Fox & Sons to anyone looking for a reliable and efficient estate agent!
Mark · 17 March 2025
Agent replied · 10 April 2025
Thank you for your 5* review and recommendation Mark. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude
toward public and needs shutting down. fox a sons lancing west sussex .
Steven · 3 July 2026
★★★★★ 5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
Kingsley · 28 May 2024
★★★★★ 4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
MsHeatherWoodroffe · 1 September 2025
★★★★★ 5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
Jordan · 8 February 2024
★★★★★ 5/5
GoogleDan was amazing, he made me feel so comfortable and helped me every step of the way. Would 100% recommend him.
Mia · 12 August 2024
Agent replied · 23 October 2024
Thank you Mia for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
Ms · 10 October 2022
★★★★★ 5/5
GoogleDaniel was very helpful and made sure I understood each part of the process.
Kept me up to date with the best deals available to me. Highly recommend.
Alice · 26 February 2024
Agent replied · 23 October 2024
Thank you Alice for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotIncredible service. Fast, efficient, friendly and affordable.
I have recently had the pleasure of dealing with Fox and Sons Peacehaven branch and if I could give them more than 5 stars I would.This is the first time that I have had to sell and buy a home in 20 years. I'm a single mum to 3 children under 10 so time and working to my schedule was so important to me.At the start of the process I felt completely out of my depth and had no idea where to start but they made me feel at ease straight away.The whole team at the branch have just been incredible. The process has been fast, efficient, smooth and professional. I have been kept updated at all times and everyone has been so approachable and nothing ever seemed to be too much trouble, even when I took my 3 children on a viewing.The service was so good that I even used their mortgage advisor, Jonathan, and the service provided has been incredible.I would particularly like to thank Tom and Alice for their patience and understanding especially with the amount of questions that I had. They always got back to me quickly with the answers and explained things in terms that I understood.Thank all for the work you have done for me. I would highly recommend the team and the services they provide.
Helen · 8 July 2022
★★★★★ 5/5
GoogleVery helpful and professional team. Kept me informed and were so pleasant. Would recommend
Alex · 27 March 2026
Agent replied · 17 April 2026
Thank you for your kind words and recommendation! We strive to provide exceptional customer service and it's great to hear that our team was able to assist you effectively. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with fox and sons, everyone in the team has been very helpful and supportive as I am a first time buyer with no pressure to sign up to their additional services. Dylan in particular has been helfpul and timeful in all email correspondance.
Chris · 1 June 2025
Agent replied · 22 June 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent & so above-professional; a breath of fresh air in estate agent-land!
Excellent - superlative even - service and help from Grace at Kemptown/Brighton Fox&Sons. Grace was super efficient, dealt with a myriad of inquiries and was always on hand and on top of everything re. an offer on a property in Kemptown.Having dealt with a lot - I mean a lot - of estate agents in Brighton - which is enjoying a property boom - I can hand on heart say that even though most are lovely - it really stands out when you have got someone who a) isn't trying to flog you something you don't want and b) who is doing their job so well - they actually look out for what you are not thinking about or seeing in the process of looking at a property to buy. It is HUGELY helpful when an estate agent is that thorough and cares about their job so much - and of course this is so conducive to you wanting to do business with them.I totally get that estate agents get cynical and jaded as they do their job year after year - it must be exhausting - but when you have someone so on the ball and preempting what you are missing, and not thinking about, it makes all the difference.Thank you Fox&Sons - and Grace in particular. An absolute pleasure to deal with and one of those rare entities - a consummate professional!Anita
TellItAsItIs · 6 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
