Fox & Sons Plympton reviews in Plymouth

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

Excellent service from Lucas and his team. The whole process was professional and worthy of the 5 Stars. Thank you

Jan · 15 November 2025

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 5/5

Google

Daniel mortgage advisor at the Fox and Sons was incredibly helpful from day 1, right the way through to completion. As it was our first time buying, we had lots of questions and concerns about the process. However, Daniel helped put us at ease, was always available and responded really quickly to any queries we had. Making the process very simple and pain-free for us!

Abhijit · 17 November 2025

★★★★★ 5/5

Google

Used Daniel Luckie as our Mortgage Advisor. As a first time buyer Dan was extremely patient and kind with me and my partner in answering all out questions and going the extra mile to help. Very knowledgeable and no question or ask was too big. 100% recommend for anyone needing a mortgage advisor.

Olivia · 12 August 2024

★★★★★ 5/5

Google

Had my mortgage appointment with Daniel Luckie what a nice down to earth guy so easy to talk too and full of information i learnt alot from are appointment any questions i had to ask where not a problem with me being a first time buyer there where quite a few i can't reccomend him enough Daniel is a true professional 10/10

Jay · 26 February 2024

★★★★★ 5/5

Google

Fox & Sons have been brilliant throughout the sale process. Shout out to Dylan, he's friendly, helpful and professional. We appreciated how he kept things moving and kept us in the loop.

T · 23 May 2025

★★★★★ 5/5

Google

A-mazing!! We sold in 10 days! Without Hayley and her team"s help we wouldn't have been able to buy our dream property. I will forever be thankful for their help. Thank you Hayley & Beth specifically but also to the team at Fox & Sons Plymton.

Nicky · 9 November 2024

★★★★★ 5/5

Google

Fox & Sons were amazing when doing my re-mortgage! Everything that I normally find very complicated was made so much easier to understand, as Dan broke everything down for me and guided me through every step of the way. It was so much easier than I thought! I will returning when it’s next due and would highly recommend Dan & the Team!

Reah · 27 January 2024

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Google

Dan Luckie was absolutely brilliant! We were first time buyers so were unfamiliar with the mortgage process but Dan made it so much easier for us to understand. He was so patient with us and any questions or queries he was there to help, highly recommend.

Jasmine · 11 October 2024

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 5/5

Google

Lucas and the whole team have been absolutely fantastic, my house was up for sale over a year and they worked tirelessly to get it sold for me and find the right buyers and held my hands all the way through the process. I'd recommend them to anyone wanting to sell or buy.

Hollyxbobx · 17 December 2025

★★★★★ 5/5

Google

Daniel was brilliant. Patient and diligent in getting us the best deal for our dream house. We will definitely recommend him, and use him again in the future 😀 …

Christine · 24 March 2025

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Google

Dylan was fantastic with supporting us with finding are dream home. And was always in regular contact during the whole process thanks Dylan!!!

Jordan · 21 May 2025

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026

★★★★★ 1/5

Google

Contacted Fox and sons with regard to a property that they are the letting agents for. Most unprofessional. Rude staff who cannot be bothered. Amy was the person in question. If they cannot take care of their letting properties then I shall ask the courts to push them into action._____Having just had a reply to this review after a six month wait I think that really justifies my comments.NegativeProfessionalism

Richard · 24 October 2022

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024