Trusted Agent profile

Fox & Sons Plympton reviews

3.6

★★★★★ Good

567 reviews across 2 platforms

143 Ridgeway, Plympton, Plymouth, PL7 2HJ, Plymouth PL7 2HJ

Fox & Sons's Plymouth office at 143 Ridgeway is rated 3.6 out of 5 across 567 reviews on two platforms, including 151 Google reviews rated 4.9. The 416 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.9 / 5

151

Reviews on Google

This office

Trustpilot logo

416

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Plymouth office, from every platform, shown as written. First names only.

5/5

Google

Fox and sons were recommended when I mentioned to a friend I wanted to find out what sort of mortgage I can have - within an hour of them having my details I had a call with Fin who was very polite and flexible around the dates to suit me to book me an appointment with Dan, the mortgage advisor. Dan was very knowledgeable and clear in his explanations. I would def recommend them and will be using Dan for my mortgage when I have found a house

Suzanne · 10 April 2026

Agent replied · 17 April 2026

Thank you for sharing your positive experience with us and recommending our services to others! We are thrilled that Fin and Dan were able to provide you with efficient and helpful support in finding the right mortgage for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thanks to Fox & Sons Plympton we eventually got our beautiful new home. It was such a challenging few weeks, Lucas & Dylan were very competent , they listened to our worries & kept us informed. Finn & the young lady were also key with their professional telephone manor & ensuring we got a call back when required. Please do not hesitate to use Fox & Sons Plympton, you will not be disappointed.

Karen · 17 October 2025

Agent replied · 8 October 2025

Thank you for your kind words! We are thrilled to have helped you find your dream home. Our team prides themselves on their communication and professionalism, and we are glad to hear it made a difference for you. We appreciate your recommendation to others! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Everyone at Fox & Sons in Plympton was all really supportive and helpful during my house purchase. Dan Luckie helped me with securing a mortgage, he answered lots of questions and was really patient when I was looking for a house and asking him lots about mortgage affordability! Thanks all!

Sharon · 17 February 2026

Agent replied · 17 April 2026

"Thank you for taking the time to share your experience with us! Our team at Fox & Sons in Plympton prides itself on providing exceptional support and guidance throughout the house buying process. We're delighted to hear that Dan was able to assist with securing your mortgage and patiently answer your questions. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The team were absolutely amazing at getting us into our house! Dan was a breathe of fresh air as a mortgage advisor after a disappointing one before we got in contact with fox and sons. Thanks to them 10 weeks later we are in our home. Very reasonable for there services too!

Abi · 17 December 2025

Agent replied · 17 April 2026

Thank you for entrusting us with your home buying journey! We're thrilled to hear that our team, especially Dan, delivered exceptional service and helped you secure your dream home in just 10 weeks. We're committed to providing top-notch services at reasonable prices. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We’ve viewed a couple of properties that Fox and Sons have had on the market and when dealing with any of the office staff they are always very polite and pleasant especially when organising viewings with them. Both properties that we’ve viewed so far have been with a member of the team called Finn and each time he’s put us right at ease when on viewings, he’s always very knowledgeable about each property we’ve viewed and he’s very easy to chat with especially with us being first time buyers it can be daunting at times. All our dealings with Fox and Sons so far have been super positive.

Daniel · 3 April 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! It brings us joy to hear that you've had positive experiences with our team, especially Finn. We pride ourselves on providing exceptional service and making the home buying process a breeze for first time buyers like yourselves. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We used Fox and Sons to sell our shared ownership home. We cannot fault a thing all the way through the process, the whole team have been brilliant. They had a list of potential buyers and our property was sold within a few days of being on the market. We want to give a special mention to Dan Luckie who arranged our mortgage and dealt with the sale and onwards purchase of our new home. The whole way through the process, he was always on the end of the phone and emails for any information we needed. He was very reassuring, has a wealth of knowledge and was never pushy in trying to arrange additional insurances with purchasing a home. Dan is a credit to the company and we will not hesistate to recommend him to anyone selling/purchasing a home. We will be sure to use him again in near future when our mortgage needs renewing. He has been extremely helpful with everything, especially with chasing other parties to ensure our sale and purchase went though. We would not be in our new home without him and the Fox & Sons Plympton team. Huge thankyou again. Chris and Grace

Chris · 13 July 2024

Agent replied · 23 October 2024

Hi Chris and Grace, Thank you for sharing your wonderful experience with Fox and Sons Plympton! We are delighted to hear that Dan Luckie and the team provided exceptional service throughout the process. We appreciate your kind words and look forward to assisting you in the future. Best regards, Fox and Sons Plympton

1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.

Jemma · 2 September 2026

5/5

Google

I had an excellent experience with Fox and Sons Estate Agents Plympton. The team was professional, friendly, and extremely helpful throughout the entire process. They kept me updated every step of the way and made everything smooth and stress-free. Their knowledge of the local market and attention to detail really stood out. I would highly recommend them to anyone looking for a reliable and trustworthy estate agent in Plymouth!

Sohel · 3 April 2026

Agent replied · 17 April 2026

Thank you for the kind words! We are so happy to hear that you had an excellent experience with our team. We strive to provide exceptional service and make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Fin was great - professional, friendly and efficient. He was well prepared, patient and made sure I felt welcome. Thank you!

Jayne · 3 April 2026

Agent replied · 17 April 2026

Thank you so much for your review! We're thrilled that Fin provided such a positive experience for you. Our team strives to always be professional, friendly, and efficient while making each customer feel welcome. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026

1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

5/5

Google

Thank you to the team at Fox and Sons for their continued excellent service and professionalism. When we bought our first property they were very helpful in what was a difficult situation. Special thanks to Daniel, Ruby and Dylan for all their hard work with our current sale.

Louise · 25 May 2025

Agent replied · 22 July 2025

We're so glad to hear that Daniel, Ruby, and Dylan provided excellent service and professionalism during your property sale. Our team at Fox and Sons always strives to make even the most challenging situations easier. Thank you for choosing us! Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

Elysia · 5 September 2026

5/5

Google

Lucas was very helpful and the valuation done promptly and efficiently. Many thanks.

Marion · 10 April 2026

Agent replied · 17 April 2026

Thank you for the wonderful feedback! We're so glad that you had a positive experience with Lucas and that our valuation process was efficient. It was a pleasure to assist you. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Mark · 9 June 2026

1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

Agent replied · 22 October 2024

Dear Sonia, thank you for sharing your information.we are sorry you have had a negative experience. we have sent your review. feedback to the relevant office.as trust pilot covers all 1350 offices. we take feedback very seriously and if you want to discuss this further please contact us on the below complianceresidential@sequencehome.co.ukKind regardsCustomer service team

5/5

Google

Dylan, Lucas & the team at the Plympton branch, have been fantastic! Right from the start the sale was handled professionally. There was no pressure to use any of their additional services too. They regularly contacted us on updates as well … More

Christine · 26 May 2025

Agent replied · 8 October 2025

Many thanks Christine for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service from Lucas and his team. The whole process was professional and worthy of the 5 Stars. Thank you

Jan · 15 November 2025

Agent replied · 22 November 2025

Thank you for taking the time to leave this positive review! We are thrilled to hear that Lucas and our team were able to provide excellent service. We strive to deliver professional service and are grateful for your 5-star rating. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Daniel mortgage advisor at the Fox and Sons was incredibly helpful from day 1, right the way through to completion. As it was our first time buying, we had lots of questions and concerns about the process. However, Daniel helped put us at ease, was always available and responded really quickly to any queries we had. Making the process very simple and pain-free for us!

Abhijit · 17 November 2025

Agent replied · 22 November 2025

Thank you for your amazing review! We are so glad to hear that Daniel provided exceptional service and helped simplify the mortgage process for you. We strive to make the experience easy and stress-free for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Had my mortgage appointment with Daniel Luckie what a nice down to earth guy so easy to talk too and full of information i learnt alot from are appointment any questions i had to ask where not a problem with me being a first time buyer there where quite a few i can't reccomend him enough Daniel is a true professional 10/10

Jay · 26 February 2024

Agent replied · 23 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation Jay Sleman. Best wishes, Lucy, Customer Relations.

5/5

Google

Used Daniel Luckie as our Mortgage Advisor. As a first time buyer Dan was extremely patient and kind with me and my partner in answering all out questions and going the extra mile to help. Very knowledgeable and no question or ask was too big. 100% recommend for anyone needing a mortgage advisor.

Olivia · 12 August 2024

Agent replied · 23 October 2024

Thank you Olivia for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Fox & Sons have been brilliant throughout the sale process. Shout out to Dylan, he's friendly, helpful and professional. We appreciated how he kept things moving and kept us in the loop.

T · 23 May 2025

Agent replied · 8 August 2025

Thank you for your wonderful 5* review! We're thrilled to hear that Dylan and the team provided you with friendly, helpful, and professional service throughout the sale process. We appreciate your kind words and are delighted to have been a part of your journey. Best regards, Lucy, Customer Relations Team

5/5

Google

A-mazing!! We sold in 10 days! Without Hayley and her team"s help we wouldn't have been able to buy our dream property. I will forever be thankful for their help. Thank you Hayley & Beth specifically but also to the team at Fox & Sons Plymton.

Nicky · 9 November 2024

Agent replied · 11 November 2024

Thank you for taking the time to leave us your 5* review Nicky! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fox & Sons's Google reviews

Questions about Fox & Sons Plympton

How many reviews does Fox & Sons Plympton have?

Fox & Sons's Plymouth office has 567 reviews across two platforms: 151 on Google, 416 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Fox & Sons Plympton's rating?

Fox & Sons Plympton is rated 3.6 out of 5 across all 567 reviews, and 4.9 out of 5 on Google from 151 reviews, checked 9 October 2026.

Where is Fox & Sons's Plymouth office?

Fox & Sons Plympton, 143 Ridgeway, Plympton, Plymouth, PL7 2HJ, Plymouth PL7 2HJ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.