Fox & Sons Plympton reviews in Plymouth

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024

★★★★★ 5/5

Google

A very protracted purchase of a house through Fox And Sons Plympton was handled extremely well by Keith and Tara. The difficulty came by the sellers online solicitors not being the best !! The thing to bear in mind is stick with reputable local estate agents and solicitors and you won’t go wrong. I wouldn’t hesitate in using Fox and Sons Plympton again as they certainly went above and beyond on our purchase to make it happen.

Damon · 25 October 2018

★★★★★ 1/5

Trustpilot

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"

Visitha · 8 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest

Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements. Avoid at all cost!

Pablo · 20 May 2026

★★★★★ 5/5

Google

Can highly recommend Kristi and Lucas for their brilliant all round service! No. 1 they listen to you and act accordingly.They are so friendly, open and honest! Which goes a long way with me! Just not like other agents!! They’re flexible, understand what you want, and always there to help. Also Dan their mortgage man is superb!! 👍🏻👏🏼

Maria · 24 October 2022

★★★★★ 5/5

Trustpilot

Very helpful

We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.

JF · 13 July 2024

★★★★★ 5/5

Google

Right from the beginning we felt that Keith James and Tara were there for us and they have been every step of the way. Would highly recommend their services. Helpful, good advice, always ready to listen. Thank you very much Guys and girls

Patsy · 25 October 2018

★★★★★ 5/5

Trustpilot

Brilliant Experience.

What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.

Ian · 12 August 2024

★★★★★ 1/5

Trustpilot

Honest review from potential client

Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid

Christian · 23 July 2024

★★★★★ 5/5

Trustpilot

Travis,Callum,Devon and the team at fox…

Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.

Homeowner · 15 May 2021

★★★★★ 5/5

Google

I have recently relocated from London to Plymouth. Natasha my Lettings Negotiator was first class. Natsha is professional, warm, authentic and customer centred. She was responsive and great humoured and made my potentially difficult move (due to Covid) as easy as possible. It was so refreshing deal with an agency who busted all the stereotypes. I would highly recommend Natasha and Fox and Sons.PositiveResponsiveness

Lorna · 24 October 2021

★★★★★ 4/5

Google

Keith is very knowledgeable about the local market and as a result sold our house on the first open day. Dan gave us great mortgage advice. Always friendly, helpful and responsive.PositiveResponsiveness, Value

Janet · 24 October 2021

★★★★★ 1/5

Trustpilot

My wife and I are quite elderly and…

My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.

Ernie · 27 June 2024

★★★★★ 1/5

Trustpilot

Fox and Sons letting agents - no service at all

Fox and Sons advertised a property to let nearby that was particularly suitable for us. I sent a message via the Rightmove website expressing our interest and asking to view the property. I got no response at all. I called the telephone number and left a message on the answer phone - and got no response. I called the branch and was told I had reached the sales team who could not help but they took a message for me and said they would get the letting department to call me back. No response. I sent emails. No response. Eventually today I drove to the branch to talk to somebody. The lettings department is behind a locked door, no response when I rang the bell. I went into the branch and was told the people there were sales staff and the lettings staff were unavailable. I asked for contact details of a regional manager or head office that I could contact and was told that they do not know the contact details for a headoffice/ regional manager but would take my details and ask the lettings agent to call me. Of course they have not. I eventually drove to the property to see if I could contact the landlord directly. Not surprisingly, after all this time that I have wasted trying to raise somebody from Fox & Sons the property has been let to somebody else. I will never ever use Fox & Sons and would advise others not to either.

Maria · 27 June 2024

★★★★★ 5/5

Trustpilot

A first rate experience from the start…

A first rate experience from the start with Fox & Sons Chandler's Ford when selling our property. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so grateful for all the help and advice along the way. Fantastic team and service.

Claire · 16 June 2022

★★★★★ 5/5

Google

Extremely helpful. Gave good advice, despite it being clear that I wasn't financially able to take the products he had on offer. However this did not become a barrier and Dan was really helpful in giving me personalised advice, laying out some useful recommendations and made the entire complex mortgage process that little bit more easier. Thanks very much and would not hesitate to use again.PositiveQuality, Professionalism, Value

Nathan · 24 October 2020

★★★★★ 5/5

Google

Lucas has been absolutely BRILLIANT! The house had been on the market for 2 months and had had a few viewings and a very low offer. I was so frustrated but Lucas contacted me and in 4 days my house had a very decent offer. I can now move forward after a very painful time.

Catherine · 24 October 2022

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever used

Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years

Chris · 5 November 2025

★★★★★ 5/5

Google

Just want to say what a good experience I had with Fox and sons, even tho I didn’t compete with them, Tara was very helpful with advice and guidance for a first time buyer that was invaluable.

Chris · 25 October 2019

★★★★★ 1/5

Trustpilot

They just lie, also supported by management, despicable

had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.

Publicly · 12 July 2025

★★★★★ 4/5

Trustpilot

I had a good experience buying a flat…

I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.

Ann · 11 June 2021

★★★★★ 1/5

Trustpilot

Stop advertising on right move as a…

Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right

Damien · 20 September 2025

★★★★★ 1/5

Trustpilot

Luke Hallewell from Fox and Sons

We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177

Mr · 2 May 2024

★★★★★ 1/5

Trustpilot

When Fox and Sons get your email and…

When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.

Lisa · 4 December 2025