Trusted Agent profile · Plymouth
★★★★★
621 reviews across 2 platforms
28 Mannamead Road, Plymouth, PL4 7AA, PL4 7AA
Part of Fox & Sons, see every office.
Fox & Sons's office in Plymouth, at 28 Mannamead Road, is rated 3.6 out of 5 across 621 reviews on two platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
1/5
GoogleAs a potential buyer I emailed Fox and Sons and they failed to answer my email. Consequently I have not had chance to view a property that I am interested in purchasing. If I was selling a property I would be extremely concerned by this poor practice, as commissioning them could waste precious time and be costly in terms of losing potential buyers. Their practice is shoddy at least
1/5
TrustpilotAfter our experience with this company…
After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.
5/5
GoogleSusie and the team were incredibly helpful with us throughout our recent purchase. Not only this, they went above and beyond with a sense of humour and a lovely nature. Thank you :-)
5/5
TrustpilotWe have recently completed on our house…
What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.
1/5
TrustpilotIf I could give zero stars I would
Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.
5/5
GoogleI was staying in staff accommodation for 9 or so months and needed to move to my own place. I had found a place on right move listed by Fox & Sons but it was no longer on the market. However, whilst discussing properties with Natasha Lloyd, she took my specifications and found me my dream flat which I am currently renting and greatly enjoying. It was one I didn't even notice on property websites. The hallmark of a good estate agent is someone who can talk to you about your ideal place, get your specifications and find you that dream home without you even having to look for it yourself on the property websites. This is what Natasha and the staff at Fox & Sons accomplished and I am grateful to them. I would recommend using Fox & Sons, they are knowledgable, reliable, professional, hard working and all round excellent estate agents.PositiveQuality, Professionalism
5/5
GoogleJade could not have been more helpful to me during my property sale. She went above and beyond to help me when it was all getting to much. Thank you Jade it was much appreciated.
1/5
TrustpilotRude, Unprofessional, Untruthful
I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.
1/5
TrustpilotEstate Agent half truths???
Fox & Sons clearly have difficulty representing the truth in their property summary and detailed description. Take whatever they write in their property particulars with a LARGE pinch of salt!!A property (6 Purzebrook Cottages Musbury Road, Axminster EX13 5JQ) was being advertised (21st Oct. 2020) as "Benefiting from countryside views to the front and enclosed rear garden". After complaining to Fox & Sons, they changed the details to "Benefiting from countryside views to the front from the top floor bedroom and enclosed rear garden". However, they still left the summary details with the original statement. In addition, the use of the 'and' conjunction in the sentence, implies that the rear garden has also a countryside view, when in fact it is enclosed with NO view! The information is misleading, as the countryside view can ONLY been seen from the 2nd floor velux window in the roof.I cannot recommend Fox and Sons.
1/5
TrustpilotThis agent is absolutely useless.
This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.
5/5
TrustpilotHighly recommend this agent Tom and…
Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.
5/5
GoogleAnthony went over and beyond to ensure I got my keys in a couple weeks! Nothing was too much trouble and he was always at the end of phone!! Can not recommend them enough 👍🏻 …
5/5
GoogleLaura and Natasha are an absolute delight to work with. I am in London and so need absolute confidence on their advice in managing my home in Devon and they over exceed every time. During lockdown with a tenancy change, new bathroom required, and major garden overhaul they helped with contractors, kept me informed regularly and I can fully trust their judgement. They are also super friendly and nice to talk to as well as professional! Fully recommend!!PositiveResponsiveness, Professionalism
1/5
TrustpilotAvoid.
My experience was a Plymouth branch but it would appear from reviews, there are problems nationwide. I would rate 0 stars if it was an option and wish I had checked here before agreeing to allow Fox and Sons to market my property. Luckily I didn’t pay any up front costs. After going to cancel my appointment for a valuation as they don’t provide floor plans as standard, the agent said he would provide this and encouraged me to meet with them due to being a ‘big seller in my postcode’. This is my first time selling, I have little knowledge on it. Not a cheap company to use, took photos with no advice on how to make my property look. Literally point and snap. I was emailed the ad on a Saturday to check over, I emailed back amendments. They amended half of these and put it online without any further contact. I was at work and realised later in the day the ad was online. They were then closed the Sunday and then didn’t amend it until Monday late afternoon.The property information stated was incorrect and other information was completely missing. Once this got amended, then a floor plan was added without being asked to check it first. The floor plan was inaccurate, the pantry was missing, a built in wardrobe was in the wrong location and the master bedroom appeared almost smaller than the second bedroom when it’s considerably larger. The ad was littered with basic spelling and grammatical errors. I asked them on Tuesday morning to amend the photos and floor plan. I then decided to ask them to remove the ad completely and requested this by 10:15am. The agent attempted to defend what he had uploaded saying no agent could do better. Yet other flats are up for sale in the complex with much better ads and photos. It took 2 emails and 2 phone calls to have it removed. I requested email confirmation once it was done and received none. My ad was live for 4 days with incorrect and also missing information. I was quoted £2150 fixed fee for this service, payable on completion. I’m shocked a company charging this amount could perform such a bad job. The agent had sold it as ‘you get what you pay for’ to suggest I don’t use another cheaper company. He spoke about his eye for details. When I raised issues about incorrect details, he said they don’t matter and the flat will sell itself. If the flat will sell itself, why am I paying a premium rate for a service when others charge a fraction of the price? The agent also informed me they sold a lot of properties in my postcode. I have since checked this on an independent site, to realise they aren’t in the top listed sellers for my postcode. I have since found a similar priced local agent who has the highest percentage of sales in my postcode. I wish I had thought of doing this search to begin with and avoided Fox and Sons.
1/5
TrustpilotThis has to be the worst company ever
This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !
1/5
TrustpilotShameful customer service and poor performance to match
A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.
5/5
TrustpilotAwesome Day
Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.
1/5
TrustpilotHighly NOT recommended
Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!
1/5
TrustpilotHarassment, and I would not trust this agent
One request for a viewing, months of cold phone calls, emails and unwanted communications from this harassing agent.
5/5
GoogleFox and Sons have been the best letting agents we've ever delt with, always happy to help with the right information to hand. Especially Natasha who's been consistently lovely
5/5
GoogleAmazing experience with Fox and Sons! The whole team are really helpful, professional and very welcoming. Natasha showed my around my property and has helped me to get everything set up ready to move in and she did an excellent job, always replied to me promptly and made the whole process entirely stress free for me! Would recommend anyone looking to buy, rent or sell any property to put their trust in this agency.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlthough the time between my initial 'agreement to purchase' and completion turned into quite a drawn out process, I must say that the staff at Fox & Sons (Mutley Plain, Plymouth) were always professional, friendly and extremely helpful in making the whole affair bearable...with communication being first class. Special mention must go to Suzie Luckie, who exudes an air of enthusiasm and positivity, which can be quite an infectious boost to morale, especially when I became frustrated with the whole procedure, she certainly had to work hard to push me through when I became (ever so) slightly disillusioned by the whole business. Many thanks. Robin.
1/5
TrustpilotTo be honest one star is too many
To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons
1/5
Trustpilotshocking service, do not even think of using their broker service
shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!
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