Trusted Agent profile · Plymouth
★★★★★
621 reviews across 2 platforms
28 Mannamead Road, Plymouth, PL4 7AA, PL4 7AA
Part of Fox & Sons, see every office.
Fox & Sons's office in Plymouth, at 28 Mannamead Road, is rated 3.6 out of 5 across 621 reviews on two platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleI can not thank Susan and the team enough for all their hard work and help. I would 100% recommend Fox and Sons Mutley Plain to anyone who wishes to buy or sell. Very friendly and welcoming too!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
5/5
GoogleNatasha Lloyd was brilliant in helping myself and my partner secure a flat in Plymouth. Very professional, smiley and quick to respond. Would recommend fox & sons to anyone looking to move.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
5/5
GoogleNatasha was very helpful and got us into a house quickly. She is easy to communicate with and happy to advise us when necessary. 🙂 …
2/5
TrustpilotTerminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
GoogleLaura is absolutely fantastic, so helpful, really lovely, and went out of her way to help. It made such a different after struggling to find somewhere to rent for 2 months with zero luck. Would absolutely recommend.
5/5
GoogleIn August 2020 my husband and I were flooded from our home of 5 years and our rental agency didn't have any properties suitable for us to take on, while the repairs were carried out. It was the Insurance company that made the initial contact and made an appointment for us to view several properties with different agencies. Fox and Co were clear in their Covid Procedures and the electronic tenancy system they use, made it easy to deal with the legal side without constantly making trips to their offices.PositiveResponsiveness, Professionalism
5/5
GoogleNatasha Lloyd took exceptional care and attention showing us a prospective property which we realised through conversation was a property we really wanted to go for. Natasha proceeded to facilitate discussions with the landlord and kept us up to date throughout. we were exceptionally delighted when we were informed that we could rent the property. Natasha's professionalism made us feel very comfortable throughout the whole process. We really felt that Natasha had a genuine interest in our well-being and content as customers. Natasha proceeded to problem solve for us even when we had moved in. we really appreciate her commitment as we think very highly of Fox & Sons. best Ed & AnnabelPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOutstanding..... Martin Colmer is a brilliant addition to an already great firm
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
5/5
GoogleNatasha Lloyd is my knight in shining armour, guiding me though the property jungle. I can’t thank Natasha enough, she was courteous, professional, Transparent and responsive to emails. ❤️❤️❤️
5/5
GoogleHighly recommend Sam Martin, me and my partner used him to sort out the mortgage on our first home (having no idea) explained everything thoroughly. Nice bloke, Very easy to work with & very professional. Highly recommend!! 🙌
1/5
TrustpilotTruly awful
Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.
Hi David,I am terribly sorry that this is the service you have received from one of our Branches.if there is anything i can do to help with this matter.please get in touch with us.
5/5
TrustpilotSteve delivers on his promises
Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!
5/5
TrustpilotHelpful and proactive!
As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.
1/5
GoogleWorst estate agent I've ever used. Don't bother
Hello, I'm sorry to hear about your experience with us. Please reach out to us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotFox & Sons Hastings..
Fox & Sons Hastings... clownsWhere to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got a sale, but I barely received any updates unless I phoned them. They never responded to any emails and told me they never received them when I challenged them... ok then, even though I copied three of them every time.When I phoned it went to answer machine sometimes and nobody ever called back or if someone did answer, they would tell me they'd pass on a message, but still never called back. We had a sale at this point, but the builder was messing about. I decided to write a final demand email, so looked on line for the managers email address and low and behold... I've been emailing him all along, Daniel Cotterill. He's a partner and if he cannot be bothered to respond, what chance do you have. I phoned again for the last time before removing them and he answered the phone (caught him) and told him he had two weeks to get the contracts exchanged or they were getting kicked off.Two weeks passed and nothing, so I phoned them again the day before and spoke to someone else, left a message, but still no response/call back. They were dropped three days ago and I sent a scathing email to Fox and Sons Hastings, their head office, backers and IT team. No response, there's a surprise. Don't do it. Do not use these chancers at any cost. They will try to pull you in on an overpriced deal just to get you on the books. Pay more for a better service elsewhere, which to be honest will be everywhere else.Daniel Cotterill... you and your team are a discrace to the industry. How Fox & Sons Hastings are still trading is beyond me and I would put money on this sloppy outfit being out of business within 2 years.
5/5
GoogleBailey helped me get my first flat and I'm so thankful to him for helping me through the whole thing
matika mason thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GooglePoor service. Ignored my enquiry for weeks and now the property is let. I'm sure it's not difficult to send an email since they're sitting at their computer all day. I was very interested in the property and serious about finding somewhere. Now I'll avoid any property with their name. Would not recommend .
1/5
TrustpilotGosport branch to avoid
Avoid the Gosport branch! What a terrible experience. I would score 0 but I can't.We paid for a property rental service and they did nothing for the duration. After leaving that service it appears that the tenant never got conclusion to a couple of issues over months and us as the landlord never received the full information and nor did be receive closure of some maintenance activity which drifted over months.Very poor communication, almost no-one answers the phone or respond to messages. They don't care about their service provision (to the tenant and the landlord).Avoid!!! We should have realised when the smarmy agent viewed the property in their shiny suit and gave a lot of sales chat. We chose them on the figures but in the end we appeared to be throwing them money for nothing in return.
2/5
TrustpilotNot even a congratulations or enjoy your new home.
I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.
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