Trusted Agent profile · Plymouth
★★★★★
621 reviews across 2 platforms
28 Mannamead Road, Plymouth, PL4 7AA, PL4 7AA
Part of Fox & Sons, see every office.
Fox & Sons's office in Plymouth, at 28 Mannamead Road, is rated 3.6 out of 5 across 621 reviews on two platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
GoogleI can’t explain how helpful Susie was during the 6 months that I was waiting for my house purchase to go through, even during covid-19. I would absolutely recommend them and would feel more than confident to trust her with the sale of my property - I will definitely be using them when that time does eventually come.PositiveProfessionalism
1/5
TrustpilotFilthy, Mouldy Flat
At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.
1/5
TrustpilotThey added me to a mailing list that I…
They added me to a mailing list that I never agreed to join, with no way to unsubscribe. Every time I receive an email from them I will leave a one star review.
5/5
GoogleWe’ve not been looking for a house for long, bit in the short time we have had the full Goldilocks experience of estate agents; some too heavy handed, some too absent, but Misa at Fox and Sons was just right! A professional calm approach and really informative without being pushy. The property aside (which was nice) was made wonderful by Misa’s understated but timely showcasing of its features and allowing us the freedom to take it all in at our own pace. Thank you Fox and Sons!
5/5
GoogleThey're also very supportive and empathetic. I won't fail to commend Natasha for the follow up to ensure we got an affordable house in a good neighborhood as it's our first time in Plymouth and makes it a priority to see that we are comfortable. Thanks fox and sons Plymouth 🤝 It's nice doing business with youPositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to provide our Fox & Sons team with a 5-star review. We are so happy to hear Natasha and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
TrustpilotA brilliant service and superb staff
A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.
5/5
GoogleBeth & Hailey have done an excellent job of making our Flat purchase go through. It has been a particular tough purchase but both Beth and Hailey have remained very professional throughout some very difficult calls with the Solicitors. Highly recommend this team as they have been very professional and responsive.
5/5
TrustpilotBig thanks to Dan and his team in…
Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.
5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
4/5
GoogleGreat service from tasha and Mia both professional and both knew what they were talking about and had subject knowledge
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
1/5
TrustpilotWe used fox& sons ( Gosport branch ) to…
We used fox& sons ( Gosport branch ) to market our rented house . They found a couple that moved in Dec 22. They assured us a credit check would be done and sent us the details of the tenants . December rent was paid which most of was used to pay the branch their fee. At the start of January 23 when rent was due tenant delayed due to financial problems , to then only pay part of the rent. This went on till May to then receive a letter to say tenants have been given " breathing space" . Unsure to what this was we went down to the gosport office to ask them could they give us more details on this . They had not heard of breathing space and was of no help whatsoever. We explained that these tenants have paid next to no rent , but they explained to us that credit checks had been done. Well , all I can say is their credit check that they had done was useless . We have lost thousands of pounds in rent . Spent hundreds getting a solicitor to get the nightmare tenants out . I would never use fox and sons as their services are really bad . Tenants are finally out leaving piles of old furniture for us to get rid of , more costs! . Your credit checks are useless !! If you had delved further with these tenants you would have easily found out they were in so much debt . Anyone looking to rent out their property I would strongly recommend you look elsewhere.
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
5/5
GoogleWould like to give kudos to Bailey and Natasha of fox and sons mutley for an excellent customer support, I and my partner got our first private rental through Natasha and now she is supportive with moving into another apartment. Bailey a very nice and respectful mate with and extraordinary customer service ethics, he is so diligent, I recommend fox and sons if you wish to buy or rent a property.
5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
5/5
GoogleI want to say a big THANK YOU to Laura and her team for helping me deal with a very difficult tenant. Laura remained committed and focused on helping me resolve this issue despite the lengthy time due to change in rules. Laura remained friendly and professional throughout.
5/5
GoogleSuzie and the team were very helpful, friendly, professional and were always there to help whatever the problem. This was my first time selling my home and they took the stress out of the situation by being there every step of the way. I would highly recommend them.
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
5/5
GoogleBethany and Natasha were fantastic. Quick, easy, effective and reliable in helping us. Spoken to a lot of agents in town, and by far the best. Thank you!
5/5
TrustpilotWinton branch for Letting is second to…
Winton branch for Letting is second to none. Excellent and professional service.
5/5
GoogleAs always, Laura and her team have done themselves proud! They are dedicated and hardworking and will not give up until they have found you what you're looking for. They work together as a very efficient team and I would recommend them to any landlord in Plymouth.
1/5
TrustpilotCrawley branch
Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!
5/5
TrustpilotI have been with Fox and Sons (Winton
I have been with Fox and Sons (Winton, Bournemouth, BH7) for several years and what made the experience good is two key members i.e. Kelsey and Karen Akerman. Their service is exceptional in they respond same / next day to any query, are happy to action bespoke requests and sort matters when required. They keep me always keep me in the loop and are transparent and honest. They really make a difference to the Landlord experience.
5/5
TrustpilotSale of my property
Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.
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