Trusted Agent profile · Plymouth
★★★★★
524 reviews across 2 platforms
77 North Hill, Plymouth, PL4 8HB, PL4 8HB
Chase Buchanan's office in Plymouth, at 77 North Hill, is rated 4.5 out of 5 across 524 reviews on two platforms, including 90 Google reviews rated 4.6.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotRental department very good!
CB Twickenham have been very good and efficient in getting us and helping us through the process of renting a house in Twickenham. I always get quick responses to my queries and the team I have met so far are all very friendly and helpful......I would recommend them if you are looking to rent in Twickenham.
1/5
TrustpilotVERY POOR AT ISLEWORTH BRANCH
This is in regards to the conduct of the sales manager, Ricky at the Isleworth branch -
4/5
TrustpilotExtremely helpful made the process…
Extremely helpful made the process smooth
Hi there, thank you for sharing your experience with us and we're happy to hear everything went smoothly. If you need anything in the future, please feel free to reach out.
5/5
TrustpilotThe team were super helpful in letting…
The team were super helpful in letting my property.
Hi Lucy, thank you for sharing and choosing us to let out your property. Feel free to contact the team if you need anything else. Best wishes!
4/5
TrustpilotFriendly and informative estate agent
Friendly and informative estate agent, property in good condition. Prompt - arrived at appointment time. Sensitive to current tenants.
5/5
TrustpilotAudrey Sawyer (property manager) has…
Audrey Sawyer (property manager) has been fantastic and very helpful.She is always efficient and communicates well.Definitely recommend to anyone.
5/5
GoogleBrilliant service! Thank you so much ☺️
Hi Hayley, Thank you for the review. Its great to hear you received a brilliant service. Best Wishes Chase Buchanan
5/5
TrustpilotGood experience with Chase Buchanan and…
Good experience with Chase Buchanan and the entire group, staffs are helpful and well explain about the processes.
5/5
TrustpilotThe sales team in twickenham were…
The sales team in twickenham were incredible. Our house was a ‘fixer upper’ and not always to everyone’s taste but they provided a strong stream of potential buyers and diligently took it completion efficiently and effectively. They were nice to work with and show real knowledge of the local market. They didn’t fob us off with sales statistic but simply delivered results.
5/5
TrustpilotEveryone I spoke to at Chase Buchanan…
Everyone I spoke to at Chase Buchanan was extremely helpful throughout the recent changeover of tenants.
5/5
Trustpilotvery fast and secure process
over all experience very good
Hi Sunny, thank you for sharing your experience with us. We're happy to hear that your overall experience was a positive one. Wishing you all the best!
5/5
GoogleI've rented through these guys for many a year and have found the service excellent. The only issue with my flat was dealt with quickly and professionally. The office staff have always been friendly and helpful. Would recommend them
Hi Andy, Thank you for taking the time to leave a review. I'm glad that we were able to deal with your tenancy in such a positive way. Wishing you all the very best. Kind regards Mark Ward
4/5
TrustpilotGood, based on effort
Overall, a good experience. A bit of Flapsy-Hapsy management, but overall, a good effort to resolve issues.On a scale of dealing with estate agents in London (which is generally opinionated and appalling), I would (to date) give this one a 7/10 based of effort to respond and resolve issues. Like must businesses, in the final analysis, it’s down to the quality of people and simplicity of policies.
1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
5/5
TrustpilotUnfailing courtesy and efficiency
Unfailing courtesy and efficiency. Always cheerful, Fast response times.
5/5
TrustpilotBijou communicates quickly and is…
Bijou communicates quickly and is solution driven.
5/5
GoogleWith 3 years renting property via this agency, I will never thank them enough. Friendly, approachable and very helpful. Especially, Mark. He is taking care of his customer. I highly recommend them...
Dear Majed. Thank you for your review. It has always been a pleasure dealing with you and your family. I wish you all the very best for the future. Please do not hesitate to contact me if we can assist you again. Regards Mark Ward
5/5
GoogleI used BW as a tenant, they now handle my property, the service has been excellent on both counts. Put simply, they are an excellent, prompt and professional agency that I would recommend to anyone.
Hi Brian. Thank you for your kind words. It has been a pleasure working with you as both a tenant and a landlord. I wish you all the best for the future and please do not hesitate to contact me if we can be of service in the future. Regards Mark Ward
5/5
GoogleThis is an excellent letting agency. They combine a professional and responsive service with a friendly and personable approach. I have used them for the last 6 years and cannot speak highly enough of them.
Dear Tim, Thank you for your kind words. Its great to hear positive feedback , naturally if we can be of further help, please do not hesitate to call. Regards Mark Ward
5/5
GoogleGreat Company, Mark the director is very helpful at resolving problems. Turnaround time was a little slow at first but in the end we have found it was down to the landlord.
Dear Ethos Festival. Thank you for taking the time to review my company. I'm sorry that you feel the way i do. Unfortunately as you have not put your actual name down i am unable to know which property/tenant you are and unable to clarify the points you have raised. Naturally if you wish to discuss your points further please do not hesitate to contact me at lettings@beresfordward.co.uk Regards Mark Ward. Dear Ethos. Thank you for clarifying who you are and I'm pleased that we have been able to resolve the issues you had and also thank you for your excellent review rating. Kind Regards Mark Ward
5/5
TrustpilotAmazing management service by Molly…
Amazing management service by Molly SmithWithin the space of 6 hours, We logged the issues with our broken washing machine, an independent appliance engineer contacted us, they reverted back to Chase Buchanan and a new replacement was sent immediately.I could not fault the professionalism in which this maintenance was dealt with. Excellent service
1/5
TrustpilotAVOID THIS AGENCY
AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Plymouth office has 524 reviews across two platforms: 90 on Google, 434 on Trustpilot (across the whole business).
Chase Buchanan Plymouth is rated 4.5 out of 5 across all 524 reviews, and 4.6 out of 5 on Google from 90 reviews.
Chase Buchanan Plymouth, 77 North Hill, Plymouth, PL4 8HB, PL4 8HB.
