Trusted Agent profile · Plymouth
★★★★★
539 reviews across 2 platforms
77 North Hill, Plymouth, PL4 8HB, PL4 8HB
Chase Buchanan's office in Plymouth, at 77 North Hill, is rated 4.4 out of 5 across 539 reviews on two platforms, including 96 Google reviews rated 4.4.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotAmazing
Amazing, really efficient
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
5/5
TrustpilotGreat personal service
We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).
1/5
GoogleApauling service once you hve moved out. Moved out over 4 weeks ago , and still do not have my desposit back, plus a overpayment I made to them, despite promises from them every 3 days.
Dear Paul. Thank you for taking the time to leave a review. As I believe you are aware, we have just changed over to a new system, which has delayed the return of your deposit. The deposit will be repaid in full as you left the property in great condition. Thank you. The accounts department are aware of your overpayment. Please make sure that you cancel your standing order, so this does not happen again. We are chasing when the payment will be sent to you. I wish you the very best for the future. Kind regards Mark Ward
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
5/5
GoogleBy far the best estate agents we've dealt with. They were quick to get things moving and were so so helpful. A really great company run by friendly people who I would recommend to anyone.
Hi Phoebe, Thank you for your wonderful review. It has been a pleasure assisting you all with your move. I hope you settle in well at the property and enjoy the roof terrace!!!. Regards Mark Ward.
5/5
TrustpilotChase Buchanan St Margaret’s
I can’t fault Gareth’s performance throughout my search for a property in the St Margaret’s area of Twickenham.Always responded to queries quickly and effectively, and with complete professionalism.Sorted. viewing and paperwork with as little hassle as required and as soon as the keys were handed over after care service was very helpful.Its never an easy experience to move homes but Gareth and Chase made it as stress free as possible
1/5
TrustpilotAwful
Awful. Unprofessional and straight rude. Me and 3 of my mates where lied about the start date when told in person and no attempt was made for it to be changed. We were bullied into to signing a tenancy agreement. And now they are with-holding our deposits after the landlord withdrew from our application which breaks government legislation. The manager of the Twickenham branch is very confrontational and was rude and highly unprofessional to one of my mates parents. Highly recommend to stay away from them
5/5
TrustpilotWe are very pleased with Chase Buchanan…
We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏
1/5
TrustpilotDefinite Bullies
Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.
5/5
TrustpilotSmooth transaction
Smooth transaction. Helpful agency. Appreciated!!
Hi Ching Wan Chan, thank you for your feedback, we really appreciate it. Please let us know if you have any other queries and we'll be happy to help.
5/5
GoogleBy far the best agency we have ever been with, any problems we had got sorted straight away and everyone at beresford ward are so friendly. I would most definitely recommend anyone to go with this agency and if we ever move again I will be going with beresford ward again.
Hi Jade, Thank you so much for your review. It is so important to us to know that our customers are happy with the service they receive. May I take this opportunity to wish you and your family a wonderful Christmas and New Year. I hope you are very happy in your new home if you ever need us again, please do not hesitate to contact us. Kind Regards Mark Ward
5/5
TrustpilotGreat service from team Twickenham…
Great service from team Twickenham lettings great job from Lorenc and his colleagues
Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!
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