5/5
GoogleGreat service we can highly recommend them thank you so much
Agent replied · 23 October 2024
Hi Linda, Thank you for the great review, we are so glad you would recommend us! All the best Chase Buchanan
Trusted Agent profile · Plymouth
Chase Buchanan Plymouth reviews
★★★★★
539 reviews across 2 platforms
77 North Hill, Plymouth, PL4 8HB, PL4 8HB
Part of Chase Buchanan, see every office.
Chase Buchanan's office in Plymouth, at 77 North Hill, is rated 4.4 out of 5 across 539 reviews on two platforms, including 96 Google reviews rated 4.4.
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Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service as a landlord and now in selling my property.
Agent replied · 23 October 2024
Hi Becky, Thank you for writing a review, we are so pleased you receive such great service. Best Wishes Chase Buchanan
5/5
TrustpilotTop service
Highly recommend Chase Buchanan in Twickenham! Lorenc provided exceptional service - Professional, efficient, and attentive to all our needs. Thank you!
Agent replied · 23 October 2024
Hi Bogdan, thank you for sharing your feedback with us. We're happy to hear the Lorenc provided you with exceptional service, we'll make sure to pass your compliments on to him. If you need anything else, please don't hesitate to reach out.
5/5
TrustpilotI really enjoyed my experience with Nathaniel
I really enjoyed my experience with Nathaniel. He provided great service and made sure everything went smoothly, much appreciated.
Agent replied · 23 October 2024
Hi there, thank you for taking the time to leave a review for Nathaniel. We're delighted to hear you had a great experience with him. Should you need anything else, please do reach out to us. Best wishes!
1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Agent replied · 23 October 2024
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
1/5
TrustpilotFollow Up on Issues
To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.
5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Agent replied · 23 October 2024
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Agent replied · 23 October 2024
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotAmazing
Amazing, really efficient
Agent replied · 6 February 2025
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Agent replied · 23 October 2024
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Agent replied · 23 October 2024
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Agent replied · 23 October 2024
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Agent replied · 23 October 2024
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
5/5
TrustpilotGreat personal service
We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).
1/5
GoogleApauling service once you hve moved out. Moved out over 4 weeks ago , and still do not have my desposit back, plus a overpayment I made to them, despite promises from them every 3 days.
Agent replied · 23 October 2024
Dear Paul. Thank you for taking the time to leave a review. As I believe you are aware, we have just changed over to a new system, which has delayed the return of your deposit. The deposit will be repaid in full as you left the property in great condition. Thank you. The accounts department are aware of your overpayment. Please make sure that you cancel your standing order, so this does not happen again. We are chasing when the payment will be sent to you. I wish you the very best for the future. Kind regards Mark Ward
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Agent replied · 23 October 2024
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Agent replied · 23 October 2024
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
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Tell us what you need and we'll put you in touch. Chase Buchanan Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
