Every review we hold for the Plaistow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been delighted with this company especially Dee. This wonderful lady went out of her way to assist us and it was due entirely to her that any possible delays was identified, and appropriate action taken to ensure a very speedy outcome. I highly recommend this company. Thank you so much Dee
Barbara · 25 May 2024
Agent replied · 23 August 2024
Dearest Barbara. It was a pleasure in assisting with your sale and you've all been delightful to work with! All the very best in the future 😀 …
★★★★★ 5/5
GoogleWe don't have any experience of buying a property and for us was very helpful to work with that estate agent.
Now I have a my first home and I'm very happy. Thanks Dea, well done!!!
Dimitar · 5 February 2025
Agent replied · 24 January 2025
Congratulations Dimitar on your first purchase! Hopefully this is first of many! We wish you all the very best in your new home 😊 …
★★★★★ 5/5
GoogleElliot and the team rented and managed two of my properties over the last 5 years. Always on hand to help and assist where needed
Dan · 14 June 2025
Agent replied · 14 April 2026
Hi Dan, thank you for your kind words. We look forward to working with you again in the future - Elliot
★★★★★ 5/5
GoogleDea was the individual that helped with the sale of our property. She was professional, concise and provided us with the best advice according to our needs and requirements. …
DANIEL · 14 April 2025
Agent replied · 23 August 2024
Thank you for your review and custom Daniel...It was lovely helping you and your family in this sale, it's been a pleasure!
★★★★★ 5/5
GoogleJust wanted to give a huge thanks to Dea from Reeds Rains who helped me sell my property at a price above my expectations even in such difficult market conditions!
SHEIKH · 14 April 2025
Agent replied · 25 October 2024
Thanks for your 5* review Sheikh! We loved working with you and look forward to continuing our business relationship in the future!
★★★★★ 5/5
GoogleI had the opportunity to work with Dea Bhambra in a transaction that involved the property where I live currently.
I always got her support and as well from her team for any answer and concern.
Dea is an enthusiastic, smart and very emphatic professional.
She was present and decisive in any critical phase of the communication with the other actors of the transaction.
Her team has my trust and gratitude.
Stefano · 23 January 2023
Agent replied · 23 January 2024
We were so glad to be part of your journey in assisting you with the purchase of your new home. We wish you all the very best and are very grateful for your kind words. Please let us know if we can be of any help in the future
★★★★★ 5/5
GoogleExcellent service again from Reeds Rains. Dhea and the team did a great job with the sale of our property. Very professional & concise, providing us with the best advice. We shall use your services again. Thank you
AM · 16 December 2024
Agent replied · 9 December 2024
Thank you for your custom Tony! We hope to do business with you again in the near future! Al the very best
★★★★★ 5/5
GoogleWhat a roller coaster ride my conveyancing process turned out to be..!
4 way chain plus Shared Ownership.. Solicitors not communicating, others in the loop over communicating.. mostly we were all running around in circles for over 6 months - stressed, anxious, angry, frustration, annoyance and a total feeling of hopelessness at the best of times.. but I have to say.. all throughout the Sale and Buy of our property.. Reed Rains were there holding our hands. We had Greg who was always fast and efficient on the phone to discuss matters.. and Jon, who held our unravelling string together with the utmost proficiency and professionalism.. oftentimes, Jon took the brunt of all the frustration but was always always pleasant and steadfast.. remaining cool, calm and collected throughout.. This is exactly what you need in an Agent to represent you, and I would wholeheartedly recommend anyone to call Jon and team.. he saved me many a meltdown..!PositiveResponsiveness, Quality, Professionalism, Value
Cheesie · 24 August 2021
Agent replied · 23 January 2024
Really appreciate the review and the kind words, as you say it was a tough process but we got there, and don't underestimate the effort you both put in as well. I really hope you are enjoying your new home with the family.
★★★★★ 5/5
GoogleThe are two types of estate agents in this world, those who care for only their fee; and those who genuinely care about your sale. Reed Rains of Plaistow, and especially Jon, fall fully into the latter.
From the very beginning they were nothing but professional and helpful. It took one viewing to secure a sale (as they vet potential purchases for those who are actually interested and in a correct place to buy) and they held our hands throughout. Selling a home can be stressful but having genuine people like Jon and Greg on the team who, not only did their job, but went the extra mile each and every time. This is what you want in estate agent - not a flashy website or promises of "a large client base always looking to buy" but a team of people who will go the extra mile for you and who always have your corner.
I'm not going to comment on price (its very good for the industry!) but I can assure anyone looking for an estate agent - you'll be getting a bargain by using Reed Rains. To remove some of the stress and always being on hand to answer any questions you have and to push when things need to be pushed while still being professional - that's what you're paying for. I would use them again in a heartbeat.
5 star servicePositiveResponsiveness, Quality, Professionalism, Value
Andrew · 24 August 2021
Agent replied · 23 January 2024
Amazing review, really appreciate your kind words, thanks again. I hope you and the family are well.
★★★★★ 5/5
GoogleHow to start?
Since 2022, we rented our place via an online agency and from April 2024 to December 2024, we had illegal occupiers in our flat, to which the online agency did nothing to support and help us.
Once they left, we were in a rush to repair the flat and put it back on the market. And that is when Nicola came in and was absolutely amazing.
She came over during the flat refurbishement work to prepare the ground for putting our flat back on the market. Then, as we are foreign landlords, she dealt with our home and appliance insurers in order to book in repair engineers. She was always available for us via whatsapp and was really quick in getting all the paperwork done. I can't even quantify how much mental load she unloaded from me. And it felt so good to have someone who actually knows how to do her job and not having to constantly chase, or do the work for them. She was so supportive. I thank you a million time again Nicola.
Elodie · 5 February 2025
Agent replied · 24 January 2025
Thank you Carla, for your kind words. It has been a pleasure in helping you to find your new home. We hope you are very happy there. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Reeds Rains Estate Agents Plaistow!
★★★★★ 5/5
GoogleI recently rented a property through Reeds Rains Estate in Plaistow, and the experience was outstanding. Imtehad Ahmad was incredibly professional and made the entire process smooth and hassle-free for us. His efficiency, expertise, and friendly approach truly stood out. I would highly recommend their services and can confidently give them five stars. Thank you for making our move so easy!
Irfan · 14 March 2025
★★★★★ 5/5
GoogleAs a first-time buyer I had no idea of the process and Dea was really helpful and attentive every step of the way.
It was a smooth process from start to finish. Dea also responded to all my queries very quickly which put my mind at ease.
I cannot recommend them enough!
Thank you so much for helping me buy our first home!
Pk · 28 April 2023
Agent replied · 23 January 2024
It was a great pleasure in assisting you in the purchase of your new home Prodip! We wish you all the very best and hope you and your family are very happy there!
★★★★★ 1/5
GoogleAbsolutely disgusting behaviour by the conman Elliot, been chasing a repair for 5 weeks always unavailable time wasting at its finest. I AM A CLIENT IF YOURS SO WHY ARE YOU HIDING FROM THE CALLS 5 weeks for a simple repair just poor
Just by looking at the reviews a bit suspicious that all the 5 star reviews are coming from new accounts with just one review planting fake review to make your customer service look good shameful tactics needs to be looked at causing me distress mentally I can’t cope
Ramada · 6 January 2025
Agent replied · 1 January 2025
We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , we would like to investigate this issue further, please contact Reeds Rains at plaistow@reedsrains.co.uk so that we can resolve this issue.
★★★★★ 5/5
GoogleI used Reeds Rains to sell my property and can highly recommend them. Dea and team were very professional and knowledgeable. They went to great lengths to support me and they got my sale back on track when things took an unexpected turn during the process.
Amy · 25 May 2024
Agent replied · 23 August 2024
It was a little challenging but so glad we managed to get there in the end! Thank you for your kind words Amy and we wish you and your family all the very best 😀 …
★★★★★ 5/5
GoogleExcellent service from start to finish both Nicola and Conor went above and beyond and was always there when questions needed answers would highly recommend
James · 11 March 2025
Agent replied · 17 March 2025
Thank you for your review James. It was a pleasure helping you find your new home!
★★★★★ 5/5
GoogleWe recently bought a home through the Plaistow branch of Reeds Rains and were very impressed at the level of service throughout - they were always on hand to answer any questions that came up. Particular thanks to Stephanie who went above and beyond to help us, as we were selling our previous home without using an agent and she gave us plenty of help and advice on how to navigate that too.PositiveResponsiveness, Professionalism
Steven · 24 August 2021
Agent replied · 23 January 2024
Thank you for the kind review and I hope you both are settling well into your new home.
★★★★★ 5/5
GoogleWe have recently completed a sale with Reeds Rains Plaistow. Nicola, Greg and Dea were all friendly, helpful and very efficient from the point of valuation through the viewings and offer process and then through to the completion of sale. They kept us updated regularly and were easily contactable whenever we needed.
Tamara · 24 November 2023
Agent replied · 23 January 2024
Many thanks for this review Tamara and we wish you all the very best in your new home!
★★★★★ 5/5
GoogleWe truly recommend the services of this agency as it was a very nice experience for us. We applied for a house at the Plaistow branch and we had the pleasure to meet very nice and professional people in there. Stephanie was the main agent who took care of us and she managed the whole process very well though buying a house is not an easy thing. She explained us everything we needed to know and she was always available to reply to all our requests. Peter also shared with us very important aspects we didn't know and advised us properly whenever we asked for help in any problems. We are happy to say that at Reeds Rains Plaistow branch we met lovely people and professional agents who have done their best to facilitate our requests. The entire process was a success therefore we are happy to say that we got the house we desired.
We strongly recommend their services!
Larisa&Gabriel
Lara · 24 January 2020
Agent replied · 23 January 2024
Thank you Larisa & Gabriel for taking the time to leave us a 5* Review and we wish you all the best in your new home. It's great to hear that you'd recommend us. Did you know that if you sign up to our Refer a Friend scheme you can earn Amazon.co.uk Gift Cards when you recommend our service? Find out more at reedsrains.co.uk/refer-a-friend Kind Regards, Natalie Hope, Branch Manager
★★★★★ 5/5
GoogleWe had used Reeds Rains before so when due to unfortunate circumstances we had to sell our property, there was no doubt that we were going to contact Dea. Once again from start to finish Dea's advice, her decision making, her proactive approach and professionalism was evident. We completed without any issues. Thank you so much, Dea, for your help and support throughout this process. We really appreciate it and we will definitely use your services again and recommend you to our family and friends.
Qasim · 16 November 2024
Agent replied · 9 November 2024
An emotional sale for you all so we needed to ensure this journey was handled with care throughout. Thank you so much for your kind words and we certainly wish you all the very best for the future.
★★★★★ 5/5
GoogleWe used 3 agents as we needed to sell quickly in order to be in time for a new build and Reeds Rains were the winner for us. Their photos were excellent, the staff responsive and helpful - shout out to Dea, thank you!
E · 25 April 2024
Agent replied · 23 August 2024
Congratulations Ellie and thank you for your kind words. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleI would like to thank Dea, who sold our property within 2 weeks. She has given us the best service we ever could have. She kept us updated throughout the whole process and guided us in the right way. I would 100% recommend Dea all the way. If you want to sell your house, please use Dea. Thanks once again :)
Heena · 23 January 2023
Agent replied · 23 January 2024
Thank you Heena, you've been great throughout too. We're so glad we've been able to help your mum move onto the next chapter of her life. We wish you all the very best
★★★★★ 5/5
GoogleFriendly and highly professional staff! Very responsive to queries. We had very good experience working with them!
Thank you Dea for your help!
Bottleman · 28 February 2025
Agent replied · 28 February 2025
Many thanks for your review! It was a pleasure assisting you in this transaction and wish you all the very best!
★★★★★ 5/5
GoogleWant to say thank you to Dea at Reeds Rains! She was great from the very beginning, from showing the house, to always being available in helping with questions throughout the process, and finally signing the contract to the house. She handled the process very well, while always keeping us informed. Thank you again for your brilliant job!
Taras · 23 January 2023
Agent replied · 23 January 2024
Thank you Taras, and it was an absolute pleasure helping you buy your first home! All the very best to you and your family!
★★★★★ 5/5
GoogleWonderful service.Especially Dee,she was very professional and helpful from the beginning to finish.
Тоня · 14 April 2025
Agent replied · 23 August 2024
Thank you for your patience whilst the seller looked for a property to buy. You've been amazing to work with and we look forward to doing business with you again soon. All the very best!
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