Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 2/5

Trustpilot

The process has been pretty poor from…

The process has been pretty poor from the start, especially with communication. I asked to add updated photos, which were never done, and the agents showing the property didn't explain all the features of the property to potential buyers. The move managers communication has been poor throughout and even yesterday when I called the office to ask for the move manager, I was told I would get a call back but have not had a call back. This seems to have been the experience throughout the process and I feel very disappointed with the overall experience with Gibbs Gillespie as I thought I had signed up to a reputable estate agent.

Ellesh · 29 October 2024

★★★★★ 5/5

Trustpilot

The team for excellent service and successful outcomes

We cannot thank Leah Verasammy and her team, Rohan and Luke at Gibbs Gillespie, Ealing Broadway enough! Communication could not have been better, with Leah in particular. We were kept informed at every stage of our house sale, our many questions were answered promptly and informatively. Leah drove the sale forward proactively, very often working in her own time to ensure all parties were kept up to date. The team secured an inordinate amount of excellent offers on our house, in no small part due to Rohan and Luke’s enthusiasm and skillful management of vewings! We highly recommend Gibbs Gillespie, Ealing Broadway to anyone who wants excellent service and a successful outcome!

Campbell-Snelling · 10 January 2024

★★★★★ 1/5

Trustpilot

Unsupportive

I was renting a property for 3 years. The service received was horrendous. I had a leaking roof for 3 years. (I lived in a flat in the 4th floor) when it would rain there would be a constant leak from the spot light. Yet nothing more than an engineer coming to look at the light was done. Because of this dangerous risk I had removed the light bulb to stop a short circuit and potential being electrocuted. They tried to charge me to put the light bulb back in. They didn’t even want to rectify the issue for the next tenants. Be careful when leaving the property they are looking for any excuse to retain your deposit. I had the apartment professionally cleaned, however there was a bit of dirt on the counter in the bathroom after emptying the property and they were trying to charge me over £270 for this. They have been prolonging giving my deposit back. I received my deposit over 2 months after I moved out.

M · 22 October 2024

★★★★★ 5/5

Trustpilot

A Job Well Done

I just wanna say Thank You for a job well done and I wanna thank Joe Hill for dealing with my flat and giving me all the help that he could to sell my property. I wouldn't have done it without his help and I will definitely contact him again in the future. It was a pleasure doing business with Gibbs Gillespie. Well done guys👏🏼👏🏼👏🏼

Cez · 30 July 2022

★★★★★ 5/5

Google

A highly enthusiastic, determined, and experienced estate agent with extensive local knowledge, offering a personalised approach tailored to each client's individual needs

Natalia · 11 June 2026

★★★★★ 5/5

Google

We had our property sold within few weeks by Northfield Pitshanger Lane office. We can't thank enough for the team's professional and efficient work. Mr Jason Godfray is always helpful and responsive. Ms Leah Verasammy is also such a pleasure to work with. Not only her communication skills which is clear and efficient, but her attitudes and motivation always trying to help and reach deals were very impressing.PositiveResponsiveness, Quality, Professionalism, Value

Yan · 24 August 2021

★★★★★ 5/5

Trustpilot

Highly Recommended

pritesh was our agent and he was being very helpful and supportive throughout .. overall experience was so smooth

Danish · 30 June 2026

★★★★★ 5/5

Trustpilot

Really helpful & professional service

Once our purchase offer was accepted and Danielle was appointed as our point of contact, she was so instrumental in ensuring the sale went through. She always kept us updated, responded to all calls and requests, and kept in constant contact with both sides solicitors to help whenever we experienced issues that needed resolving. The purchase was not made easy by the sellers solicitor who was really slow, but throughout Danielle helped wherever she could to speed matters up and ensure we reach a successful sale. I was really impressed with the whole experience of our purchase and would have no hesitation n recommending Gibbs Gillespie.

Paul · 25 November 2023

★★★★★ 4/5

Trustpilot

The agency is forcing the NDO option…

The agency is selling the NDO option to landords and forcing tenants to accept it. It means that you are covering an expense that should be covered by the landlord . If you are paying a deposit you get the depostit back at the end of the tenancy. This does not happen with NDO option. You have thrown away about £1500 over a two year rental agreement. Its deceptive and unethical way of operating. Update. I have spoken to the agency and it appears that the landlord misunderstood the options. Happy with agencys response and their dealing with the issue. (My problem is the concept of the NDO option)

Amelia · 20 September 2024

★★★★★ 5/5

Google

We have worked with Heather from Pitshanger brach and she was amazing and did support us greatly with our transaction. She was very hands on updating us on almost daily basis, chasing solicitors and ensuring all the parties are up to date. All these helped us to complete in less then 3 months. Thank you Heather, it was a pleasure working with you. All the best. Elvira& Alvydas

El · 30 October 2021

★★★★★ 5/5

Google

Jo Godfray is brilliant! Very informative, communicative, punctual to viewings and comes back with requested info promptly

Camilla · 14 April 2025

★★★★★ 5/5

Trustpilot

Shoyab and Murad were amazing through…

Shoyab and Murad were amazing through this process! We were delighted and really thankful to have their support!

Kirsten · 1 April 2025

★★★★★ 5/5

Google

As first time buyers, we could not have asked for a better experience! Leah from the Pitshanger Office helped us every step of the way in our property purchase, and we're delighted with our new house in Ealing. Leah was always available and more than happy to answer our questions and go through all of the paperwork with us. She really went above and beyond, and we're so grateful for the whole team for all of their support!

Maddi · 8 June 2018

★★★★★ 5/5

Google

Jo Godfrey was fantastic. Very detailed in her knowledge of the house and areas.

Jonny · 14 May 2025

★★★★★ 5/5

Trustpilot

Cannot fault a thing

Thank you SO much to Lucy and Danielle for all of your help from start to finish! Your communication / responses and updates were professional, timely and really helpful in progressing my purchase. Danielle also helped me secure and arrange a survey on my behalf too which was convenient and smooth. Towards the end especially, I appreciated Lucy doing all that she could, to push for and ensure I met my deadline before my mortgage expired! It helped relieve some stress :). Thank you both again :).

Simran · 23 October 2023

★★★★★ 4/5

Trustpilot

Aqib smoothed a painful process

Aqib was very helpful and patient in particular with regards poor communications coming from multi solicitors in a 3-property transaction.

David · 19 February 2025

★★★★★ 5/5

Trustpilot

Great experience

My experience of Gibbs Gillespie has been really positive - each of the team who have supported me during my sale and purchase have been instrumental to getting the transaction over the line. Huge thanks to Sam Robbins for helping me navigate the buying process and getting be back on track when circumstances changed. My Move Manager, Luca Beltrami, was fantastic at pushing the process forward and liaising with the many stakeholders on each side. I appreciated Gibbs Gillespie having a slick processes, too, as not every company has this even in 2023. Moving home is always stressful so I am grateful for their support. Their deep understanding of the market and of people is really strong.

Ms · 28 September 2023

★★★★★ 1/5

Trustpilot

No show to a viewing appointment

I’m looking for a house to buy and I got a viewing appointment from their Uxbridge branch. My appointment was today (17th of Aug) at 10:00 and despite my efforts to reach out to them during weekdays; to confirm my appointment nobody got back to me until Friday afternoon. I received a text message reminding my appointment with a post code. I went to the location via google maps and when I was at the location I realised the marker is taking me somewhere irrelevant. I tried to contact with the branch and the person answered told me their friend is on the way and will meet me at the block and when he said that it was already 10 past. I clearly told him I can’t find the location, so I need to contact with their friend. He hung up by saying his friend will contact me. Nobody get me and when I called back 10 or so min later nobody answered the phone. I’m very frustrated that I wasted my valuable time to go to the viewing despite their careless attitude. This unacceptable behaviour can be because someone thought not contacting with a customer is the best approach, but regardless who did what I want to give my feedback in here to warn other potential customers . This company has all the voice recordings and my reminder email. Because they claim phone calls may recorded for training purposes, I suggest them to take this as a study. I’m very much shocked, surprised and still can’t believe they are still in the market by this much ignoring their customers. Will never work with them ever again and I’ll warn my friends about this company.

ASLIHAN · 18 August 2024

★★★★★ 5/5

Trustpilot

Dream team for dream home

To buy your own house is one of the biggest dreams of your life. And the journey to do that always requires help, support and efforts of many- both your family members and a few outsiders alike. In this process we met Mr. Grant Pettersson from Gibbs Gillespie to buy our dream home. What defines them aptly is their highly professional services, with a personal touch. Another great thing is they know that how delicate and vital the whole pricess is, for all the parties involved. Thank you Grant and the whole team of Gibbs Gillespie, Stanmore for making this dream come true with your unflinching support, zeal and enthusiasm. Now I consider you as a part of my extended family. Hope our paths cross again!

Siddharth · 19 September 2023

★★★★★ 5/5

Google

Patricia and the team always offer and friendly service with great knowledge. Would highly recommend.

Adam · 14 April 2025

★★★★★ 5/5

Google

Jo Godfray was the agent dealing with my search. So helpful and understanding. Thank you!

Lisa · 14 April 2025

★★★★★ 5/5

Google

Jo and Patricia were an absolute pleasure to work with when i was looking for my new home. Very polite and kind, excellent and timely communication and early updates for new properties. Many thanks for the great experience!!!

Jenia · 14 April 2024

★★★★★ 5/5

Trustpilot

get a great service

get a great service no problem to small always helpful very happy to be with them

R · 18 June 2026

★★★★★ 5/5

Google

Leah at the Pitshanger Office has been absolutely fantastic when my partner and I bought a house on Meadvale Road. It was an complicated transaction, with two sales and one purchase, long chains and same exchange and completion date. Leah was calm, accessable, professional and creative when needed. She walked the extra mile to resolve a stressful situation. An absolute delight to work with and I can really recommend her. Karin

Karin · 7 June 2020