Gibbs Gillespie Pitshanger Lane reviews in Ealing

★★★★★ 5/5

Trustpilot

Letting Agents

Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process. Exceptional service from Richard Frost at the Gerrards Cross Branch.

Matt.S · 18 June 2026

★★★★★ 5/5

Google

Very pleasant experience with Gibbs Gillespie. Visited a beautiful flat with Jo, one of their sales consultant, she was very knowledgeable about the flat and took time to answer in details all of my questions during the visit. Jo was then very helpful in helping me get some last details about the sale before I made an offer. Would definitely recommend the agency and Jo to anyone interested in buying a flat!

Alicia · 14 April 2025

★★★★★ 5/5

Google

It’s always a great experience working with the Gibb’s Gillespie team in Ealing. Leah in the Broadway office helped us find our first apartment back in 2017 and now we are working with Jo in Pitshanger helping us look for our forever home. I really appreciate the thoughtfulness in finding us high calibre properties that fit our needs and how responsive and in depth they are to all my questions. Thank you!

Nicole · 14 April 2025

★★★★★ 5/5

Google

I bought a property from Gibbs Gillespie, the process itself can be very stressful, however the team and service they provide is great. Special thanks to Patricia O'Sullivan, she helped me since day 1, showing me few options of properties and making sure i was getting the best deal possible. I highly recommend.

Wander · 19 December 2023

★★★★★ 5/5

Google

Great team and extremely helpful during the process of buying our first home.

Ciaran · 11 September 2026

★★★★★ 5/5

Trustpilot

Helpful office and priceless move manager!

I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!

J.Steer · 15 December 2024

★★★★★ 5/5

Google

We've just sold my Partner's late Fathers flat through the Pitshanger Lane office, and would like to say thanks to all involved. As we live in the West Midlands we had to leave it totally in the hands of Jason Godfray, Leah Verasammy and Amir Ouri, communicating mainly by phone and e-mail, they were our eyes and ears in Pitshanger Lane, keeping an eye on the property in our absence, arranging viewings and giving us regular updates throughout, what was at times, quite a challenging property to market. The team are Friendly, Efficient, and definitely go that extra mile for their clients, we'd especially like to thank Leah for her support over the last few weeks. Excellent service, Highly Recommended.

Lorraine · 7 June 2020

★★★★★ 5/5

Trustpilot

A very special thanks for Leah Verasammy (Ealing Broadway)

One of the best estate agency I must say. As a tenant we have been almost all agencies in uk as a tenant. But here I came as a tenant and ending up as owner!!! And I must thanks Leah Verasammy from Ealing Broadway branch. She is the most wonderful person we came across.Without her help this journey would never been possible. Since the day we dreamed of buying the house we were living Leah was always there to help. She even help us with our own lawyer when we were struggling with documents and she just call me and offered her help without even asking!! she sort everything out by herself. Honestly There is not enough word to thank or appreciate for how she helped us, her dedication to work for people is just wonderful.

Tanzia · 11 March 2024

★★★★★ 1/5

Trustpilot

Worst estate agents in town

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.

Le · 5 January 2026

★★★★★ 5/5

Trustpilot

Successful sale of my apartment!

On the surface, selling my apartment in Ealing should have been simple and straightforward, but it was anything but!In all, it took 15 months to bring to a favourable conclusion, and might have fallen over at a few obstacles, but for the timely and professional intervention of Leah Verasammy, Gibbs Gillespie, Ealing Office.From the time I communicated to GG (who were acting as my letting agent) that I wished to sell up my property, Leah was by my side, laying out the likely progression, timely communication of emerging issues, and suggested solutions. One particularly critical intervention, very late in the process, probably made the difference between a successful outcome, or a reboot of the whole sale process.Very pleased with the relationship she built with me - I think she was as pleased with the completion of the sale as I was!!

Joe · 9 March 2024

★★★★★ 5/5

Trustpilot

Recently purchased a property with Ginbs Gillespie

My husband and I recently purchased a property with Gibbs Gillespie and we had Leah Verasammy and Rohan Berry from the Ealing Broadway office help us each step of the way. From the beginning, they were responsive, helpful and went the extra mile particularly towards the end when there were a few road bumps that threatened to delay the completion of our purchase. Leah would make the extra effort, taking the initiative to call us and the sellers to find out exactly what the problem was from both sides and ensured that any miscommunication issues were resolved quickly so that we were not left without a place to live indefinitely. We would recommend them as sales managers and property agents!

Hannah · 8 December 2024

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with Pritesh at Gibbs Gillespie, from the property viewing stage right up to moving in. I expressed interest in a property nearly a month in advance to ensure everything would be ready for my move to London and the start of my new job, but the process was chaotic and frustrating. The Gibbs Gillespie portal was faulty and caused significant delays in verifying my details. It repeatedly showed incorrect information about my employment status, making it difficult for Pritesh to believe my explanations. On multiple occasions, Pritesh accessed the wrong profile and provided me with irrelevant information, which only added to the confusion. As the moving date approached, I still had no confirmation that the deal was finalized. This uncertainty forced me to start exploring alternative options, which was incredibly stressful. Throughout this ordeal, the blame was conveniently shifted to the landlord, with claims that they were taking time to approve documents, something I found hard to believe. On the day of moving in, I asked Pritesh for some flexibility to meet me at the property to hand over the keys, as I had a removals van ready to unload my belongings. Instead, I was told I had to visit the Gibbs Gillespie office to provide my passport for photocopying. This delay meant I had to unload everything myself despite having paid for the service. After moving in, my attempts to contact Pritesh about unresolved issues, such as rusty locks and the lack of professional cleaning, have been ignored. If you're looking for a new home, I cannot recommend Gibbs Gillespie based on my experience. The lack of organization, poor communication, and lack of accountability made this process unnecessarily difficult.

Sahil · 7 December 2024

★★★★★ 5/5

Google

Brilliant experience selling our house. Wld definitely recommend the Pitshanger team. Our house was sold in 2 weeks and the usual selling up’s and down’s were handled well. Patrica was our main contact, thank you Patrica! Jason & Jo were also super helpful when needed. .

Peanut · 14 April 2024

★★★★★ 5/5

Google

A special thanks to Jo at Gibbs Gillespie who was extremely helpful throughout the sale of my house. Her continued help and support made all the difference. Thank you for your hard work in helping us achieve a successful sale!

Clare · 14 February 2026

★★★★★ 1/5

Trustpilot

Are they legal??

My experience with these Estate Agents, together with reading so many negative comments in this section, says it all: Gibbs Gillespie is an agency NOT TO BE TRUSTED and THEY ARE DISCRIMINATORY. Commenting and exchanging experiences with other people who have dealt with these agents, we have come to the conclusion that THERE IS A LOT OF CORRUPTION in this agency, both in the sale of properties and in the rental sector. For example, how can it be understood that a family (that I know) is told that they cannot rent a house for £2600 a month because they have (only-??-) an income of £85000 a year and they think that is not enough (??)...and they do not take into account their savings...BUT they are told that "if they pay 6/12 months' up-front rent in advance then, they are welcome to rent their properties and do not need to look at anything else (?)"...I think this company is not to be trusted. I would not be surprised if only fraudsters and corrupt people can do business with them:One for Another.

Ernan · 29 November 2024

★★★★★ 5/5

Google

I had an excellent experience buying a property through Gibbes Gillespie and want to say a special thank you to Patricia, who was an absolute superstar throughout the process. She was proactive, an excellent communicator and very responsive to any questions/queries we had. Thanks again!

Natalie · 14 April 2024

★★★★★ 5/5

Trustpilot

Gibbs Lettings

Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!

Niral · 18 June 2026

★★★★★ 5/5

Google

We have worked with Heather from Pitshanger brach and she was amazing and did support us greatly with our transaction. She was very hands on updating us on almost daily basis, chasing solicitors and ensuring all the parties are up to date. All these helped us to complete in less then 3 months. Thank you Heather, it was a pleasure working with you. All the best. Elvira& Alvydas

Elvira · 7 June 2022

★★★★★ 1/5

Trustpilot

Worse estate agents and customer service at Harrow and Pinner branch, avoid......

This company cheats the landlords and tenant as well. When I moved in, the house wasn’t cleaned and when I called then no answer for days and days. I got the property cleaned professionally by their suggested cleaners at check out, they wanted to charge me £280 and when I showed them the invoice then they were like it’s fine, what the invoice cleaned the property, this company wants to charge extortionate money to the tenants when they leave the property. I would advice all the tenants to be careful with this company. They are so bad that wish I could give them negative rating. Their reviews says it all that the Harrow and Pinner branch service is one of the worst. Directors of the company are not available as well, only interested in taking the money. They are part of the inventory company who works together to get extra money from the tenant. It’s a scam....In reply to the comment:How come when the review went in public then you replied within 24 hours but you never replied to any of emails in the last 6 months ???If you are not part of the inventory company then how come they missed all the items mentioned in the garden for removal wasn’t mentioned in the check-in report ? Landlord and her friend Nero knows the item belonged to the previous tenant but you want to charge me ??? Why should I pay for something for removal for the items belonged to your old tenants who did a big scam at the property ? I was told that more than 10 people were living illegally in a 3 bed house and it was all arranged by your company. Why none of you replied when the bailiffs were coming at my place chasing the 5 of the previous tenants ? This is how you manage the property ? It’s fraud.... Don’t worry as I have the proofs and bailiffs letter for the previous tenants and you and your company will be reported to the media how you want to con tenants.In reply to your comment:You still haven’t answered my question. Why should I pay for something which belonged to the previous tenant and landlord. How come your inventory person not documented while check in and now you want to charge me at check out. I confirmed that landlords agent Nero is aware of that and still you want to charge and keep the money. I sent you the picture that in the inventory list, it says the carbon monoxide alarm wasn’t working, did you ever repaired that ? I sent the pictures of the decking and it was only me who chased the landlord for 3 months to get it done. You did nothing about it. Please stop lying on reviews. I have all the proofs. Keeping my deposit money is considered as fraud and I will be taking your company and the landlord to the court for harassment, ignorance and negligence of health and safety....NO NEED TO JUSTIFY YOURSELF, YOUR REVIEWS ALL OVER THE INTERNET SAYS IT ALL. YOU HAVE 76% BAD REVIEWS. PATHETIC.... DISGRACEFUL... Hope my message reaches the director of your company

Ramkrishna · 23 July 2019

★★★★★ 5/5

Trustpilot

James at the Gerrards Cross Branch…

James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻

Wendy · 19 May 2023

★★★★★ 1/5

Trustpilot

Unprofessional Behaviour by Mark Lander & Grace

I went through Gibbs Gillespie for my new property and they were not at all professional. It looked like they’re only bothered about letting out properties and once they let it, they don’t bother to support. Particularly to name here is Grace who is disguise for Gibbs. Her behaviour was extremely rude over the phone and then she tells Marks who calls me and start bashing me for being rude to his staff and disconnected the phone. He didn’t even had a courtesy to listen the other side of the story and he calls himself as a manager. Later when it come to leaving the property, Mark did not cooperate even at all which felt like it was more personal issue rather than showing professional behaviour.

Sushil · 8 November 2024

★★★★★ 5/5

Trustpilot

Leah Verasammy at Gibbs Gillespie…

Leah Verasammy at Gibbs Gillespie Ealing Broadway was outstanding. She was professional, conscientious and extremely hard working. Her team secured an asking price offer prior to the house going on the market publicly. I couldn’t recommend her more.

Cara · 27 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Gibbs Gillespie

Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.

HB · 27 August 2024

★★★★★ 5/5

Google

Estate agent Leah has been absolutely fantastic in our long search for our house. Incredibly professional, friendly, knowledgeable and constantly takes the initiative. She didn't bombard us with properties that didn't suit us but made big efforts to actually get to know us and learn exactly what we wanted, even when our needs changed as market conditions slowed down our sale (which was funding our move) and we had a baby in the interim! Highly, highly recommend.

Pat · 7 June 2020