Trusted Agent profile · Pimlico & Westminster, Greater London
Verified
★★★★★
125 reviews across 3 platforms
53 Warwick Way, Pimlico & Westminster, Greater London, SW1V 1QS
Part of Marsh, see every office.
Marsh's office in Pimlico & Westminster, Greater London, at 53 Warwick Way, is rated 4.4 out of 5 across 125 reviews on three platforms, including 118 Google reviews rated 4.3.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Marsh & Parsons Pimlico & Westminster Estate Agents is located on the main thoroughfare from Pimlico to Westminster, our Residential Sales & Lettings departments are able to deal with a wide range of properties, from the beautiful white stucco fronted houses of 'The Grid' to the modern yet classic architecture of Vincent Square. The timeless mansion flats of Westminster continue to be immensely popular and the excellent transport links provided by Victoria Station provide a relative value to surrounding areas of Belgravia & Chelsea.
Every review we hold for the Pimlico & Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI was recently searching for a flat in Pimlico and I was helped by Mackenzie. He was brilliant in walking me through the rental process and helped me find the perfect flat. He was very friendly and professional. Thanks Mackenzie!
Dear Henry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleCallum worked with us every step of the way to get our purchase across the line. As is normal in the conveyancing process there we some bumps along the way. Callum was alway available to liaise with the parties involved and never left us high and dry. A great experience with a fantastic ending, we love our new flat!
Hiya Melanie, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Callum and the rest of our team in Pimlico. All the best, Marsh & Parsons
5/5
GoogleExcellent service from Andrei, Very nice person, very helpful and Efficient. We had done the process with him for our new house. We got it very quick. Highly recommended Agency and the property manager.
Dear Gyongyi, Thank you for your kind comments regarding Andrei and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGeorgia was my first contact with the Pimlico branch of Marsh and Parsons and was brilliant, she was always very responsive, helpful and professional throughout! The rest of the team there are also always friendly and refreshingly supportive. I can throughly recommend Marsh and Parsons!!
5/5
GoogleWe have been very satisfied with Marsh and Parsons' Pimlico branch. Several members of staff have impressed us whilst we had a property on the market. Recently, Parmis was excellent in finding a buyer and making sure the sale remained on track. I'd have no hesitation in recommending M&P Pimlico to sellers and buyers.
Hi Tony, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us, and we will be sure to pass your feedback onto Parmis and the rest of our team in Pimlico & Westminster. All the best, Marsh & Parsons
5/5
GoogleVery thankful to Harriet who has been of incredible help during our house search! Always advising us and listening to our requirements, showing us very good options!
Dear Silvia, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleThe team is great at closing deals efficiently and is always quick to respond to any day-to-day issues. Would recommend!
Dear Natalija, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleMy personal experience with Livina Diallo, manager at the Pimilico & Westminster office, is amazing. She is courteous yet most efficient and competent and has given me great valuable help.
5/5
GoogleI had the pleasure of working with Mackenzie. I enquired into one flat and Mackenzie arrange a full tour of multiple flats he thought would work for me. We found a flat we loved and Mack is guided us through the rental process. He was fantastic. Thank you Mackenzie!!
5/5
GoogleI had a great experience with Marsh & Parsons in Pimlico, a special thanks to Mackenzie MacFadyan who from start to finish, provided outstanding service.
5/5
GoogleAndrei and his team were incredibly helpful. All questions were promptly answered and they made the process as seamless as it could be. I would recommend that anyone searching for property in London reach out to M&P!
Dear Lindley, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleWe are tenants since April'23 and we've been facing the worst experience with a Real Estate Agency after so many years renting properties in the UK. The flat located in Victoria (London) was not encountered as promised and the poor or lack or maintenance of the same has been the main reason for not having a good experience with Marsh&Parsons. The property manager Darcy Clifford proved to be inexperienced and inefficient when trying to solve all problems reported. Most of them are still do be resolved since the move in date and after 4 months. The lack of interest shown by her colleagues to solve the problem is also extremely disappointing. Unless these circumstances change and a proper communication is kept between both parties (by someone experienced and competent), we have no reason to recommend Marsh&Parsons.
Dear Joao, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley Alford, Customer Relations Team
5/5
GoogleAndrei has been really helpful and found us the flat we like. They are so responsive and efficient. Highly recommended!!
Dear Wendy, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
GoogleViewed with Mackenzie. Although, I did not end up renting through him, his service and communication was outstanding. Incredibly professional. Thank you Mackenzie.
Dear Madison, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team.
5/5
GoogleGreat service from a fantastic agent Poppy always helpful and knowledgeable
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleCallum was absolutely fantastic. Despite the many challenges I faced during the buying process, Callum was always a calm, reassuring voice who who I felt I could call on day or night. I owe him an enormous amount.
Hiya Sachin, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Callum and the rest of our team in Pimlico & Westminster. All the best, Marsh & Parsons
5/5
GoogleFantastic service from Callum on what proved to be a tricky transaction. We could not have asked for anyone better to work with. Thank you Callum, your help has proved to be invaluable. From all at OPT Financial
Hiya Matthew, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Callum and the rest of our team in Pimlico & Westminster. All the best, Marsh & Parsons
5/5
GoogleWorked with Andrei who was very responsive and helpful throughout the entire process.
Dear Saad, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Pimlico and Westminster office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAnna’s service was terrific!
Dear John, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI've recently relocated to London from Suffolk and didn't really have any idea of how the market works in the city. The team at Marsh & Parsons were very understanding and helpful in my search, answering all my questions, no matter how silly they sounded! Will definitely recommend!
Hi Yvie. Thanks for your kind review. All the best in your new home, M&P
1/5
GoogleTerrible experience renting with this estate agent. Multiple errors including on move in, previous tenants moved out the same day we moved in, was not able to get into the property until 5pm due to cleaners being there still. On check out has taken over a month to even get a inkling they are going to arrange returning our deposit. Never rent from this estate agent if you can help it! When you eventually want to leave, they will spring viewings on your randomly and without notice. Worst experience I have ever had in over 8 years of renting.
Hi Beth. Thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons hasn’t met your expectations. Please may we ask that you send more details to our Customer Service Team at, customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons Head Office.
1/5
GoogleDon’t trust anything they say specially Ella Woods. I just moved in to a new flat and I wasn’t told previous tenants had moved out the same day - cleaning was not done before move in and when they came they said they only had 2 hours and 45 minutes - so couldn’t finish the clean - I previously told Marsh and Parsons that the flat needed at least 6 hours to perform a thorough professional cleaning & emphasized what had to be cleaned - clearly they decided to ignore everything I said and focus on reducing costs. Which meant the flat was still dirty!!! I then found out that Ella had lied to both the landlord and I regarding move in date and to when it could have been postponed to. Very disappointed and would tell everyone to absolutely avoid them. Go with Chestertons instead - I rented with them before and all went amazingly well!!
Hiya Carolina, thank you for taking the time to provide your feedback to us. We are dedicated to quality customer service throughout your property journey, and we are truly sorry to hear that your experience with us has not met your expectations. We have contacted our Pimlico & Westminster team and we understand they are in conversation with you to resolve this matter, but if you would like to discuss it further then please get in contact via customerservice@marshandparsons.co.uk Thank you, Marsh & Parsons.
5/5
GoogleGeorgia was very friendly and helpful, so far a great experience with this agency!
5/5
GoogleI had an outstanding experience with Eddie! From start to finish, their team was professional and responsive. What stood out for me was showing genuine commitment to finding the right property for me rather than pushing for a quick sale. Thanks all
Dear Guy, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh's Pimlico & Westminster office has 125 reviews across three platforms: 118 on Google, 6 on Facebook, 1 on View Agents.
Marsh & Parsons is rated 4.4 out of 5 across all 125 reviews, and 4.3 out of 5 on Google from 118 reviews.
Marsh & Parsons, 53 Warwick Way, Pimlico & Westminster, Greater London, SW1V 1QS.
