Trusted Agent profile · Pimlico & Westminster, Greater London
Verified
★★★★★
125 reviews across 3 platforms
53 Warwick Way, Pimlico & Westminster, Greater London, SW1V 1QS
Part of Marsh, see every office.
Marsh's office in Pimlico & Westminster, Greater London, at 53 Warwick Way, is rated 4.4 out of 5 across 125 reviews on three platforms, including 118 Google reviews rated 4.3.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Marsh & Parsons Pimlico & Westminster Estate Agents is located on the main thoroughfare from Pimlico to Westminster, our Residential Sales & Lettings departments are able to deal with a wide range of properties, from the beautiful white stucco fronted houses of 'The Grid' to the modern yet classic architecture of Vincent Square. The timeless mansion flats of Westminster continue to be immensely popular and the excellent transport links provided by Victoria Station provide a relative value to surrounding areas of Belgravia & Chelsea.
Every review we hold for the Pimlico & Westminster office, from every platform, shown as written. First names only.
5/5
GoogleRent through them and couldn’t have been easier. Hugo was incredibly helpful and responsive, would highly recommend
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GooglePoppy was amazing, so attentive and listened to everything we needed. Thank you!
Dear Harry, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GooglePoppy was amazing - super helpful for all my queries :)
Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleHarriet was amazing, super helpful. Handled everything according and would definitely recommend her!!
Dear Sofia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
GoogleTerribly unprofessional branch.They will tell you others are bidding for the property in order to get you to offer a higher price. They do not reveal full information about the property till after you sign the tenancy. When you call with problems they offer fake solutions that they have no intentions of keeping to. They also do not keep documentation and billings of your payments and then accuse you of not haven paid later on in the tenancy. Flora and Sasha are particularly bad. I had a really negative experience renting with them and won’t be doing it again.
Dear Ilor, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@marshandparsons.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Lesley
5/5
GoogleLivina is amazing and very helpful☺️
Dear Monica, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleShoutout to Georgia Konomi, who has been extremely helpful with our search and new house. She’s always available when you need her, even picking up the phone when she’s off work and on sick leave.
Dear Carmen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
GoogleVery good, Thomas showed great initiative in securing a property for me, and he helped successfully negotiate on my behalf so that it was unfurnished to get it over the line.
Dear Peter, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleThe team at Marsh & Parsons Pimlico were a pleasure to work with; thorough and communicative throughout and helped to put me at ease in what can sometimes be a stressful process. Ed was especially professional and went above and beyond to deliver a great service. Would highly recommend!
Dear Jordan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
5/5
GoogleLiv was amazing, she was super friendly and welcoming from our initial conversation. Only one week into my property search she found me my new home. Couldn’t be more grateful to M&P!
5/5
GoogleIf like me, you’ve not stopped lately, then you really need an agent that will get after it, and Eddie in the M&P Pimlico Office is that agent. He catches that worm alroooight! Highly recommend him for a dedicated service.
Dear Fraser, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GooglePoppy has done an amazing job taking care of us through the leasing process on our new place. She is responsive, friendly, and has gone the extra mile to help with my question and requests. We are still mid-process, and so far, very pleased. Highly recommended!
Dear Amara, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
GoogleAVOID AT ALL COSTS, you will be coerced in to signing for a property you don’t want and will also be lied to about the current market. This is the worst experience I have had with a letting agents, having rented in 2 countries and 6 cities. Ella Woods was the senior letting negotiator we dealt with at Marsh and Parsons Pimlico branch. Ella was pushy, forceful and rushed us in to an offer for the flat. The following day Ella stated the property had recieved another offer. She stated in order to secure the property we HAD to up our price of rent AND accept the property part-furnished. As this property was already out of our budget, I explained this wasn’t something I nor my flatmate could do. I was met with exaggerated claims about how lucky we were to have this property as an option, and how we would struggle to get such a property ever again. I explained to Ella we were both young graduates and this was totally out of the budget of two people on a starting salary. She did not listen and fought her case, the analogy she used was, the proposed £20 pw increase when extrapolated to the month was a bag of sweets. She then asked, are you not willing to spend a bag of sweets worth of money to secure your dream flat? Admittedly, I was very surprised at Ella’s frankly patronising analogy and the lack of communication skills. Communication in that, one would hope a senior letting agent can listen to the needs of the client. Ella also said we should remove our conditions and accept the property part-finished with just beds, sofa and dining table. This was in spite of the fact we wanted a fully furnished flat, for obvious reasons. When I explained this was not what suited our situation, Ella said we had to compromise to secure the house. She broke down the prices of items, she told me I could get a kettle for £9 in sainsburies and a coffee table for £20 in IKEA. While I appreciate Ella educating me on the market price of household items, I was again astounded at the patronising tone and continued unwillingness to listen to our needs and requests. Numerous times I stated this flat was no longer the offer we were advertised yesterday but was met with no understanding. Ella consistently made exaggerated and false claims about the market, and said we would NEVER find a Pimlico flat for the price and location. Much to my delight we signed for a two bed that week for a furnished flat for a much lower price with an agent that was willing to listen to our budget and needs. Marsh and Parsons is not the kind of company I would recommend to anyone, due to Ella’s ignorance for our circumstance and coercion in offering a flat.NegativeProfessionalism
Hi there, we are sorry to hear that you are not happy with your experience. The agent working with you was keen to help you secure the property that you wanted, and her knowledge of the current lettings market means that she knew an offer would have to be made promptly if you wanted to make one. As it received competing offers, your offer would also have had to be improved in order to be accepted. We are sorry that we were unable to help you further in your property search, your comments have been noted although we would like to note that we are confident our agent acted professionally at all times. Kind regards, Marsh & Parsons
5/5
GoogleAndrei was always courteous, attentive to details and doing his uttermost best to match my preferences with what the market had on offer. It was a pleasure to collaborate in my search for flats, I recommend him wholeheartedly. Thank you!
Dear Gabriela, Thank you for your kind comments regarding Andrei and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley
5/5
GoogleAll around great service from Livina! Her clarity and responsiveness are very much appreciated, and made the whole process very straightforward.
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe had a great experience working with Harriet. She was incredibly helpful, kind, and made the whole process feel very easy. It’s rare to find an agent who is so genuine and approachable, highly recommend asking for her if you’re looking to move!
Dear Carry, Thank you for your kind comments regarding Harriet and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
GoogleWorst ever real estate agency. I understand why it is one of the oldest agency with such doggy practices ... They asked for a long term lease which I agreed at that time but things changed and I had to break this lease. Despite having finding new tenants after 2 weeks they charged me 10% of the rent until the end of my lease for commission fees (2975 gbp!) on top of other charges like "tenancy break admin" (150gbp), "New tenant referencing" (162 gbp), "New tenancy agreement charge" (225gbp) ... When challenging them about the reason of that commission, they just copy/paste what I had to sign in the contract: "29.2 If the Tenant vacates the Property during the Term, the Tenant will remain liable to pay Rent and any other monies payable under this Agreement until the Term expires or the Premises are re-let whichever is earlier, whether or not the Tenant chooses to continue occupying the Property. If the Property is re-let during the Term, the Tenant will reimburse the Landlord for any letting agents’ fees or other reasonable costs incurred from that point until the end of the Term. This will include a deduction to compensate the Landlord for any Letting Commission charges payable to Marsh & Parsons for the period of the Term in which Rent was not received as a result of the Tenant terminating the Tenancy in a manner contrary to the Terms of the Tenancy Agreement. For the avoidance of doubt this clause shall not take effect where the Tenant is operating a break clause contained in this Agreement. " The reasonable costs incurred are in fact 10% (is that reasonable seriously?) Also if you knew the percentage, why is it not properly mentioned in the contract? Furthermore, given the new tenant will pay also the 10%, it implies that Marsh & Parson receives twice this commission fee ... To resume, the agency asks you for a long term contract but if you break it before, they will ask you 10% until the end of the agreed contract even if you find new tenants (who will pay these 10%) and pay for the admin costs. Melissa Polvan who now works in another department did not tell us the truth about that charge and does not answer anymore. Future tenants, I more than encourage you to deal with smaller real agencies with fairer business values.
Hi Julien, we are sorry that you have not been satisfied with our involvement here. Having spoken with the relevant department manager, he has noted some inaccuracies in your post and is going to contact you directly in order to offer some clarity. Best wishes, Marsh & Parsons
5/5
GoogleThe most lovely team at the Pimlico branch that helped me out! Mackenzie was amazing!
Dear Neve, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
GoogleMackenzie was a pleasure to work with, a great experience overall! Would highly recommend.
Dear Madeleine, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
GooglePoppy, thank you for all your support throughout my journey to find a property. You have been very reliable and attentive. I would highly recommend you to anyone who is looking to move.
We really appreciate you taking the time to leave such lovely comments about Poppy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleGeorgia was a pleasure to work with. She was great and helped us find the perfect home in the Victoria area of London. Her professionalism and expertise made the process seamless. Highly recommend Georgia to anyone looking for a reliable and friendly service in London
5/5
GoogleMackenzie was a pleasure to work with. Thank you!!
Dear Lara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleHad a very good experience while looking for a flat with this agency. Flora is a very proactive, attentive and efficient agent. Looking forward to move in and continue being a tenant of Marsh & Parsons.
Dear Adrian, We are really pleased to hear you enjoyed your experience with Flora and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
2/5
GoogleDon’t be misled by promises from branch guys. Awful management when leaving the property when we had to pay a considerable amount of money as exit fee that was never disclosed to us when we asked them in person. No one knows what’s going on; was asked multiple times the same questions by different people.
Dear Daniel, I am sorry to read your 2 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Lesley
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