Marsh & Parsons reviews in Pimlico & Westminster

★★★★★ 1/5

Google

The worst possible agency ever. They are very caring and attending till you sign the paper. Afterwards comes the schemes and harrastment. My flatmate and I paid the first 6 months rent and then the remaining 3 in advance and in full. Therefore, they gave us a little discount on the check in fee. We paid every penny that was on the signed statement of accounts in advance and in full. However, when our tennancy ended, they threatened not to release the deposit because we had to pay extra check in fee, even though it was stated differently on the signed paper as they gave us the so called discount. They deducted it on our deposit. Secondly, they started the viewings before the legal period started. What is more; they were doing the viewings WITHOUT ANY PRIOR NOTICE. So be careful, you might be in the shower and someone might just walk in if you rent a flat from Marsh & Parsons. Also they charged us more money because they said on their "SYSTEM" our tennancy end date was changed to some later date and we had to pay for up to that date. Even though we had no knowledge of it and we vacated the flat already. They deducted it on the depositas well. So they deducted great amount of Money on our deposit, harrassed us while we were living in the flat. We are looking for a flat now in the area but no matter how nice the flat is, we don't ever consider the flats on Marsh & Parsons. As far as my experience taught me, I advise everyone to stay away from this agency. The flat was also supposed to be professionally cleaned before we moved in but it was incredibly dirty. Hair on the floor everywhere. But they did charge us for the cleaning of the flat at the end of the tennancy… The discount wasn't verbal. I have copies. First, I was sent a statement of account, then after our phone call, I was sent another statement of account with the discount which I signed and paid in full. However, you complately ignored it and deducted the rest from the deposit at the end of the tennancy. I don't care about the Money. It was insignificant but I do care about the way you treat your tennants. And I see you have nothing to say about the rest of the "frustrating experince I had." I guess it is a normal day at marsh and parsons.

Tilbe · 31 July 2019

★★★★★ 5/5

Google

A big thank you to Chris, Ali and the team who managed to get us an amazing price for our property within the first 3 weeks of marketing, which far exceded even are own expectations. The service was first class from start to finish, its nice to find there are still people out there with a true passion for there work. All the Best Roman

Roman · 1 August 2015

★★★★★ 5/5

Google

Hi, Just to say that Chris, Ali and the whole team at Marsh & Parson, did a great job for us selling our flat in Pimlico. They were hard working, enthusiastic, listened and nothing was too much trouble. I believe the buyers will be very happy as are we, so a win win for everybody. Well done thanks to Chris & co.. Patrick Flockhart

Patrick · 31 July 2016

★★★★★ 5/5

Google

A very good and efficient service to rent our apartment. Andrei in the Pimlico & Westminster office was communicative and helpful throughout the process, much appreciated!

Greg · 24 July 2024

★★★★★ 5/5

Google

My partner and I had the pleasure of working with Flora to find our new flat. She was helpful from the very beginning, quick to answer our many questions, and, overall, the process went very smoothly. Highly recommend!

A · 29 April 2025

★★★★★ 1/5

Google

I had an appointment booked with Alexa. Received an email 9min prior to the appointment that she cannot make it on time, when called it turned out that she didn't have a key. Tried to blame her colleague who took it instead of taking responsibility for her own mistake. When are agents like March and Parsons will start to value other people's time and money?

Анна · 31 July 2018

★★★★★ 5/5

Google

Very professional. Ed couldn’t have been more helpful - had a great experience. Highly recommend!

Sean · 8 November 2024

★★★★★ 5/5

Google

Ed at the Marsh & Parsons Pimlico office has been most helpful arranging viewings.

Russell · 8 November 2024

★★★★★ 1/5

Google

Literally bombard me with post asking if I want to sell/rent. I have rang up twice to ask not to be contacted! Pretty sure you can't under GDPR; once the guy even put the phone down on me and was so incredibly rude. I wouldn't use them

Ec · 30 July 2022

★★★★★ 5/5

Google

I enquired into a property and Mackenzie organised a viewing and showed me all the options available. Although we did not end up renting through marsh and parsons. Mackenzie gave us a great insight into the market and was professional throughout the experience.

Jake · 20 October 2024

★★★★★ 5/5

Facebook

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Tamia · 24 January 2023

★★★★★ 1/5

Google

Incompetent and liars. I approached Marsh and Parson in 2015 enquiring about properties to be let as company let for serviced accommodation use. The corporate manager in charge in 2015 told me that it's necessary that our company has 3 years company account in order to be able to rent properties from them. I patiently wait for 3 years and every year updated the corporate manager with our annual company account. In December 2018 I approached again the corporate manager which has now changed. I show that we finally produced the 3 year company account but she fail to see that we made the 3 years company account and for some inexplicable reasons she keep saying " you don't have 3 years company account". I had to break it down in a very elementary way and show that it's clear that we have and also a kid could understand it. Eventually the " corporate manager" ( it's shocking that a corporate manager it's not able to handle a company account) understands that we have 3 years company account and we start a lengthy references process, which ends whit the " corporate manager" saying that she will contact us as soon she find something suitable for us. I try to get in touch with her about some properties listed but she always says they are not suitable for serviced accommodation and some times she also not reply to my emails. Surprisingly when I enquire via the normal negotiators of different branch they sound very open and interested in discussing with the Landlord a company let agreement, however any sort of negotiation dies in the moment that the " corporate manager"get involved - she claims that the property it's not suitable for the type of use we intend to do. Passed 6 months we have never been contact by the " corporate manager" and no properties have been proposed by her. Given the size of Marsh & Parson and the amount of stock they take on board across the 31 branches in 6 months, it would be an offence to the intelligence believing that none of the properties they had on book was unsuitable for company let, therefore I decide to contact agin one branch and the " corporate manager" separately. I asked the " corporate manager if anything was wrong given that she never proposed a flat in 6 months to us, but she says, as usual, that it's all good and she will let me know if anything available. The agent of a branch replies to me that the property I'm enquiring for it's not suitable for company let and propose something else instead, however he call me back after a while saying that the viewing has to be cancelled because the corporate manager told him that our company has never been approved by her(!!!!) I call back the " corporate manager " asking clarification on this given than 10 minutes before she told me that it's all ok, and she replies saying that: " that agent it's very new, he didn't know that the property it's not suitable for a company". I call back the agent which reinforce his theory that he has been stopped by the corporate manager " because we are not approved by her" Here clearly someone between them it's lying given that the agent says something and the " corporate manager" it's saying something different, therefore I ask clarification about it but both of them refuse to answer and actually the "corporate manager" warns me that "if i don't trust her" it's not possible to continue work together, which makes me laugh given that the "corporate manager" hasn't been able to source a single property for us in 6 months and across 31 offices, therefore I don't see what she means by " working together". Given the facts happened and the behaviour of Marsh & Parsons employees, I have to say that despite all the nice, sparkly and glamour appearance this company has incompetent and liar employees.

Carmelo · 31 July 2019

★★★★★ 5/5

Google

Great experience with Andrei, very professional and understanding! Kindly helped me on my search and adapted easily to my criteria

Victoria · 10 April 2025

★★★★★ 5/5

Google

Very professional services provided from the agent, good experience!

Linlin · 25 April 2024

★★★★★ 5/5

Google

Great service from Parmis from start to finish - showing us alternative apartments, recommending solicitor and helping to make our purchase happen swiftly and easily. Thank you very much.

Matthew · 2 November 2022

★★★★★ 5/5

Facebook

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Hon · 10 September 2022

★★★★★ 5/5

Google

Tori Bradley and her colleagues at Marsh & Parson Pimlico were incredibly knowledgeable and professional. Tori was especially effective in understanding what we were looking for and persistently identifying potential options.

John · 31 July 2017

★★★★★ 5/5

Facebook

Tori Bradley and her colleagues at Marsh & Parson Pimlico were incredibly knowledgeable and professional. Tori was especially effective in understanding what we were looking for and persistently identifying potential options.

Dine · 10 October 2016

★★★★★ 5/5

The Trusted Agent

Tori Bradely and Marsh & Parsons are very good

Tori Bradley and her colleagues at Marsh & Parson Pimlico were incredibly knowledgeable and professional. Tori was especially effective in understanding what we were looking for and persistently identifying potential options.

John · 10 October 2016

★★★★★ 5/5

Google

We used their services to look for a flat to rent, very polite and professional agents, Ted Wright was very helpful and mindful to our needs. Highly recommendable!

Antonio · 31 July 2018

★★★★★ 1/5

Google

Very nice agency until you sign the contract then they will scam you in different way (extra fee, wrong dates). I had a leak in my room and could not sleep there. I got no compensation neither a sorry.

Martin · 22 October 2019

★★★★★ 5/5

Google

Polly at Marsh and Parsons is absolutely excellent - incredibly well organised and always happy to help sort things out. An absolute pleasure to work with!

Ben · 31 July 2016

★★★★★ 5/5

Google

Pleasant and professional experience finding a flat - especially with Andrei

Caren · 26 August 2023

★★★★★ 5/5

Google

We would like to thank a Marsh & Parsons for being very helpful. Highly recommended. Dealing with Emma Oates was a pleasure. thank you

Hyojin · 1 August 2015