Henry Adams Petersfield reviews

★★★★★ 5/5

Google

Our experience dealing with Estate Agents and Letting Agencies was less than desirable to say the least. We had been promised the dream and offered the nightmare, we felt like numbers in the system. We were absolutely dreading our move as a result of this. We came across a property on rightmove which appeared to meet all of our needs. The photo's were very extensive with descriptions. We begrudgingly phoned, waiting to hear the typical responses: "479000 people are signed up for a viewing within the next week and we will put you on a waiting list" - Thankfully this was not the case, this time around. I picked up the phone and called... Guess what... Michael answered, that's right i spoke to an actual person not an auto responder or pre recorded message. Michael asked us all of the right questions to ensure that it was in fact the correct house for us. We scheduled a viewing and went to visit the house a few days later. We arrived at the property and as we arrived Siobhan was standing outside and greeted us with a warm and welcoming smile. She brought us into the property, introduced us to the landlord and gave us a very detailed and comprehensive viewing of the property. As we knew nothing about the area, she was kind enough to suggest local shops and schools within the near vicinity too. Our application was approved, we completed the paperwork and moved in a month later. Upon arrival, Siobhan once again welcome us, provided us with the keys and gave us a robust and quite possibly the most detailed inventory list ever known to man. Since moving in, we've had a few engagements with Henry Adams, with the odd question or query here and there. EVERYONE has been incredibly, friendly, professional and an absolute delight to work with. We DO NOT want to move anytime soon, but if we do, we'll definitely be engaging with the Henry Adam's team as they take the pain, frustration and hassle out of the process. HIGHLY RECOMMENDED!!!

John · 18 June 2023

★★★★★ 5/5

Google

I rented a property from Henry Adams letting team in 2022. I found both Siobhan Merrett and Lisa Holt fantastic throughout. Siobhan was enormously positive, no nonsense and incredibly helpful in finding us a house to let. Lisa was proactive, diligent and worked very hard to rectify any minor frictions we had upon moving in and has been brilliant at following up with any ongoing maintenance queries. We’ve rented from a number of companies in the past, but feel these guys are among the very best and would definitely recommend.

Daniel · 18 June 2023

★★★★★ 5/5

Trustpilot

Henry Adams made our dreams a reality

We relied on Jane for regular updates, calm practical responses and consistent replies keeping the information pathway between us and our seller open. We can’t thank Henry Adams enough for being so very responsive knowledgeable kind and good humoured. Whole heartedly recommend Henry Adams East Wittering lovely to work with and top class skills not to mention the welcome gifts so nice !

Kate · 23 January 2026

★★★★★ 1/5

Trustpilot

I am writing this review to express my…

I am writing this review to express my utter distaste and disbelief at the customer service I have received from this business. I recently enquired regarding an apartment which had been advertised by your team on Rightmove and which I was very interested in renting. Therefore I called your team immediately to arrange a viewing. I managed to secure the first viewing of the apartment within the earliest time slot. Once this was arranged (as it was days in advance of the viewing appointment) I had time to think it over and didn’t want to take the chance of losing this property so I once again communicated with your team to see whether I could put an offer in without viewing the apartment as I was happy with the photos posted on the site. I was told that it is not possible and that I need to view the apartment first. After viewing the apartment I spoke to your office immediately to put in an offer and I even went over and above the asking price to secure the property. I was told my offer will be put through to the landlord and I would get an answer the following day. The following day, I had heard nothing, no communication whatsoever so once again I rang your office around midday to ask for an update. I was told the person dealing with it was not in that morning which is why there is a delay but he would get back to me in the afternoon. There was still no communication. I called the office again at around 3:30pm for an update after the flat status had miraculously changed to ‘let agreed’ online. I was then informed that the status was updated to stop further enquiries but they’ve not come to a decision yet but someone will call me back by the end of day (6pm). I can’t help but think that this is not true as every time I communicated it seemed like I was bothering them and was an inconvenience asking for an update on my offer when I was promised a call that day. All I wanted was an update! Fast forward to 5:30pm I call again and was told that a message has been passed for someone to call me back urgently before 6pm. I didn’t receive any call, as expected. The following morning I hoped someone would get back to me first thing having passed the message the following evening… but no call once again. I then called up at 10:45am to be told “We’ve just taken a holding deposit and unfortunately the landlord did not choose you. We were actually about to call you right now!” (Hmm, sure). I wasn’t given any other information and the lady on the phone rushed to end the call but said they would call me back if anything changes. In my humble opinion, they had already earmarked this property for somebody else prior to the viewings. After having to call up 4 times for an update I don’t believe anyone will contact me. I have provided my phone number and email also but I seem to be ignored. I work in a very similar industry and I understand things can get busy, however ignoring someone for over 24 hours and then to be bluntly told their application did not go through is quite rude and disrespectful. Total waste of time and terrible communication. Avoid this letting agency at all costs.

Adrian · 17 February 2023

★★★★★ 5/5

Trustpilot

Thank you Jessica

Being a more mature person I am not technically minded so the thought of having to complete forms online was completely daunting for me but with the help of Jessica I found renting a property through Henry Adams so easy, Jessica helped me through every step from viewing, filling out forms on the internet and just being there to support me and answer all my questions. I am now looking forward to moving into my new home.

Lynda · 6 August 2025

★★★★★ 5/5

Trustpilot

Henry Adams have looked after the…

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to help the transition between tenants as smooth as possible.

Customer · 20 December 2025

★★★★★ 1/5

Google

I am an advocate for praise and really do try to see the good in everything, however I believe that vendors should know what is happening I have been trying to book a viewing on a property that I was extremely interested in (Ryfield Barns) For three weeks now I have been trying to arrange via Alysha to see this property, I have been waiting for weeks at a time to even get a reply to my emails, viewing slots being arranged then cancelled etc If I were selling a property with this agent I would not be impressed with how they are managing prospective buyers

Lydia · 28 June 2025

★★★★★ 5/5

Google

Henry Adams, Petersfield, provided an excellent service in selling my father's property, which was successfully completed last month. The staff were so efficient and communicated progress every step of the way. Particular thanks to Tracey Killing who worked tirelessly to ensure planned dates were met and I felt very confident that the property sale was in good hands. I would have no hesitation in recommending Henry Adams to any prospective seller. Well done everyone!

Cathy · 18 June 2023

★★★★★ 5/5

Trustpilot

Good experience!

Alex was very good and made our transition to becoming first time tenants seamless. Honest and easy going and helpful to the end.

Isla · 18 June 2026

★★★★★ 5/5

Trustpilot

I would like to say how brilliant James…

I would like to say how brilliant James is in the Bognor branch of Henry Adams.Had a problem in the property.Spoke to James about the problem.Hr was straight onto it and is now being sorted.He s very helpful,friendly,polite and professionel

Mrs · 3 February 2026

★★★★★ 4/5

Trustpilot

I viewed and secured a rental property…

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using Henry Adam's

Sarah · 22 March 2026

★★★★★ 5/5

Google

We have just bought our house through Henry Adams and I'd like to take a moment to thank the team. I called up to view the house the moment we went under offer on the sale of our home and Emma got us in that very day. The communication I have received from Hilary - our sales progressor - has always been timely, friendly and informative. We are so happy to have now exchanged. Thank you for everything!

Lucy · 6 June 2025

★★★★★ 5/5

Trustpilot

I had a great experience dealing with Jane

Jane was really knowledgeable and friendly, and I felt comfortable dealing with her. Her communication was good and she always kept me updated. She explains things well and was quick to find out and respond to any queries.

Lisa · 25 January 2026

★★★★★ 2/5

Trustpilot

OVER VALUED PROPERTY.

Our house was valued in November 2025. We were surprised at the valuation of£ 775,000. The agent said we should get £750,000 January 2026 we still had no viewings, so I told the agent to reduce the property to £725,000. March no viewings the agent suggested reducing the price to 6 something. I said under the circumstances I wanted to cancell the contract which was until the end of April. I decided to send an email to the office in Chichester explaining the situation. I had an email the following morning af 7.30am from the local office to say they had taken my property of the listing I had no acknowledgment from the Chichester office regarding my email. We have taken the property off the market Regards Eileen Barnes

Eileen · 15 March 2026

★★★★★ 5/5

Google

I am a 'long time' landlord and I always strived to offer a nice home to nice tenants and Henry Adams lettings have always successfully paired me up with the right people... I've used 'Henry Adams' five times now and Michael and his team have always keep both me and my tenants informed at every stage of the tenancy process and I always feel relaxed and confident that every aspect is being dealt with professionally and efficiently. Thank you as always. Simon

Simon · 18 June 2022

★★★★★ 5/5

Trustpilot

Totally On The Ball

Brilliant! From start to finish, the team at Henry Adams made the sale of my mum’s house so easy. They arranged for the EPC, chased solicitors, gave me clear and regular updates and gave me contacts to get things sorted. Excellent customer service - exactly how it should be.

Mr · 18 February 2026

★★★★★ 5/5

Trustpilot

Thank you to Alex and the team for…

Thank you to Alex and the team for making everything run so smoothly. From when we first viewed the property to moving in you have been nothing but helpful and totally professional ..you made the whole process a pleasure for us

Mrs · 2 December 2024

★★★★★ 5/5

Google

I would recommend Henry Adams and in particular Siobhan Merrett who is extremely professional. I found her refreshingly honest in an industry that has a reputation for hyperbole. Mrs Merrett thoroughly explained the letting process and corresponded with me at every turn. I felt that my property was safe in her hands and she quickly found a suitable tenant. I would highly recommend working with her.

Michael · 18 June 2023

★★★★★ 5/5

Google

Having read the latest review by an ex-tenant of Henry Adams I feel compelled to write In support of the company. I am a landlord and HA have managed my houses for the last 6 years. They have always been throughly professional, friendly and helpful. They have an extremely strong lettings management team who have a through and up to date knowledge of tenancy law. It is so easy for disgruntled ex-tenants to post bad reviews. Almost always ex-tenants post bad reviews because they have not received all of their deposit back at the end of their tenancy. Tenants must understand that if they damage a property, leave rent arrears, leave a property in dirty condition, or not in the same condition as at the start of the tenancy, then by law, they are expected to pay for this. That is exactly why the TDS was set up - to protect BOTH parties. Tenants need to understand that In the event of a dispute, their deposit money is not held by the lettings agency or the landlord. It is held by the TDS whilst the adjudicators look in detail at the evidence presented by tenant and landlord at the end of the tenancy. The TDS is completely impartial so it is ridiculous for a tenant to complain that the letting agent has ‘kept’ their money. When a tenant moves into any property they are sent a check in condition report and are given several days to to accept that report; if they do not comment they are deemed as accepting of that property. Lettings agents are left open to unfair criticism and cannot defend themselves.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 18 June 2021

★★★★★ 1/5

Trustpilot

FAKE GOLD ALERT

FAKE GOLD ALERT Henry Adams Fine Art Auctioneers We bought a gold ring from Henry Adams Fine Art Auctioneers in a high-end jewelry sale for nearly £300. When we sent the ring to a jeweler to be resized , we were told by the jeweler that when they machine tested it, it turned out to be fake gold!! We sent it back to Henry Adams, explaining it was fake gold . Their TV celebrity emailed us to tell us, ''It was never sold as gold'' even though it was placed in a high-end jewelry sale... we never got our money back. Proper Betrug   Tread with caution.

Adz · 12 January 2026

★★★★★ 5/5

Trustpilot

I think I'm satisfied overall

I think I'm satisfied overall. Special thanks to Talia Batson for her help and quick handling.

Mr · 15 May 2026

★★★★★ 1/5

Trustpilot

Be careful when moving out

They were great when moving in but when it came to moving out tried to make outrageous claims from the deposit and then quickly backed down when it went to dispute. Take lots of photos and evidence would be my advice!!!! Also left us 5 days with water coming through the ceiling!!

Samantha · 21 November 2025

★★★★★ 1/5

Trustpilot

Prospective sellers

Prospective sellers, should Avoid at all costs !As a prospective Buyer I contacted via email Henry Adams regarding a property in Cambridge Ave, West Wittering, Chichester.I received a response from someone named Jane, who had 0 customer care skills!I politely asked if I could have a virtual viewing, I explained I was currently in the US, having sold my UK property 9 months previously, therefore a Cash Buyer able to proceed immediately without a Mortgage.The employee Jane rudely responded with a No, we don’t do virtual viewings.It’s a fairly normal practice with other agents, and a really straight forward procedure.Since the property had been on the market sometime, others in same area selling fairly quickly, I asked Jane if there had been any offers?Her response was they would NOT accept offers unless I viewed the property.Many people relocate around the globe, it’s not a legal requirement to personally view a prospective property, therefore I’m unclear why as a British Citizen, with cash Funds from the sale of my UK property, I was told should I want to make an offer it would be unacceptable??I asked some usual questions about the boiler’s age etc, the reply was also belligerent lacking in finesse, not to mention ignorant.It appears Henry Adams feel they are doing everyone a favour, including the prospective Buyer.The employee Jane had 0’proactive skills, did she offer to try a find the property information I requested? No.After numerous other emails from myself trying to facilitate a virtual viewing from Henry Adams, I was told Manager had finally agreed to a send me a pre recorded viewing.One that I would be unable to interact with, or indeed ask questions.I Never received this video.Suffice to say the property is still for Sale?I was also told by the same Henry Adams employee, whilst the rest of the UK property market is in a slump, Henry Adams have a thriving property market.Clearly Henry Adams of Chichester are arrogant and delusional.My advice is stay Clear if you are thinking of marketing your property with this Company.

Liza · 17 December 2024

★★★★★ 5/5

Trustpilot

Moving into rental property

Moving into my rental property through Henry Adams estate agency was a breeze. From start to finish, their communication was top-notch, keeping me informed at every step of the process. The staff were not only professional (massive shout out to Alex) but also friendly, making the whole experience enjoyable. What stood out the most was their transparency, they were upfront about all the details, making sure there were no surprises along the way. Overall, my move-in experience was fantastic. Highly recommend them to anyone looking for a seamless rental process.

Precious · 11 March 2024