Trusted Agent profile · Peterborough
★★★★★
347 reviews across 3 platforms
Loxley Centre, Werrington, PE4 5BW, Peterborough, PE4 5BW
Sharman Quinney's office in Peterborough, at Loxley Centre, is rated 3.7 out of 5 across 347 reviews on three platforms, including 152 Google reviews rated 4.7.
152
Reviews on Google
This office
60
Reviews on Facebook
Business-wide
135
Reviews on Trustpilot
Business-wide
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleAgency is fairly good no complaints about it. Aleksadra and Kate were very friendly very helpful. Every time I have some issues they sort it out. Thank you very much aleksandra and Kate. Specially thanks to Aleksadra to help me out with everything.
5/5
GoogleExcellent service!!! Phillip is very personable, professional, patient and solidly reliable. Highly recommended by us.
Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that you would recommend our services.
5/5
TrustpilotFlat Sale/Mortgage - Orchard Park Branch, Cambridge
Many thanks to all the team at Sharman Quinney, especially Oliver Roper-Gibbs for agreeing a sale on my flat and Vinnie Tesse for arranging my new mortgage.
5/5
GoogleWe have been using Sharman Quinney Werrington for a couple years now, since we bought our first home. Now the time came to remortgage, Luca and the team have been very professional and helpful with everything. Great job guys!PositiveProfessionalism
Good morning Lee, thank you for taking the time to leave us a review. We really value our customers feedback so we are delighted to hear that you've received a 5 star service from the team and that Luca has recently provided a very professional service when remortgaging.
5/5
GoogleKelly Kan .. amazing professional the very best Okay we rent our current home and have spent a lot of time and money making it a home we were gutted when landlord decided to sell after 2 short years Kelly had the unenviable job of coming to value it.. emotions running high .. she was superb reassured us and became a friend she always takes my calls even though not her area but that shows someone with empathy someone who cares I cannot rate this lady highly enough if you want an estate agent who cares please call herPositiveProfessionalism
Hello Steve, thank you for leaving us your lovely review. We take pride in the care we show for our customers and community. We’re delighted to hear how Kelly went the extra mile and will pass your comments on to her. We really appreciate your feedback 🙂 …
5/5
GoogleMichael Daley at the Werrington Branch made our first time house purchase smooth and stress free. He explained so much more than the solicitors did, checked in regularly and chased things up for us. Thank you!PositiveResponsiveness, Quality, Professionalism
Good afternoon Beth, thank you for taking the time to leave us a review. Great to hear that your first property purchase went so well. We hope you enjoy your new home
1/5
TrustpilotI had to give it 1 star as you can’t…
I had to give it 1 star as you can’t write a review otherwise, so in reality I give them 0 stars!! This company is an absolute sham!! Since the 10th July 2024 my elderly farther has been without hot water and heating, he is boiling pans and the kettle to wash his pots and pans, and carrying boiling water upstairs so he can have some kind of a wash!!! This is absolutely ridiculous disgusting and unacceptable, this company don’t give a fig, all you get is ‘oh, I’ve only just been given this case’ or ‘we are trying to contact the landlord’, this is utter rubbish.Duty of care, none existent !! If you are a landlord I advise you stay away from this farse of a company and seeking renting or selling elsewhere, if you were looking to rent or buy, forget it, stay as far away from this …( I can’t even call it a company)… array of people that do or don’t answer phones or emails under the name of sharman Quinny. My 0 stars stands firm! Avoid at all costs.
1/5
GoogleAbsolutely disgusting service, everytime I phoned i was promised a call back, 2x by one lady, 1x by a guy and then again from another lady. Living and working in London, its not easy for me to get to Peterborough, so I have to rely on the estate agents and majority of enquiries are conducted by phone and its horrible when you see a property you like and because of the disgusting service, you end up losing the property. Asked about their complaints procedure, I was told headoffice but no other details were given.
Hello Khawar, we are so sorry that you did not receive a call back and that you lost the home you wanted to view. We are not sure how this got missed. Could you please email werrington@sharmanquinney.co.uk and I will ensure someone picks it up. Apologies again for the inconvenience
3/5
GoogleI've sold and brought through Sharman Quinny years ago and they where very good. However my recent experience of them, I've not been very impressed with!! They want buyers to go through checks like a mortgage company do. I.e income and some expenditure etc with there mortgage consultant even though you don't want to take a mortgage out with them and made that very clear!! So what exactly are they doing with our personal details when there is absolutely no reason for them to have them!!
Hello Dianne, we are having trouble locating you on our system and would love the opportunity to discuss this further with you. Please feel free to call Michael directly and we will be able to clear up any misunderstandings. Many thanks
5/5
GoogleUsed their mortgage advisor, Kirsty, and she’s brilliant. The whole process from the initial discussion about our mortgage requirements to getting the email to say the mortgage was approved went really well to her hard work and dedication. At no time did we feel she was trying to go in any particular direction or attempt to sell us products beyond our requirements. She listened to what we needed and found the solution that worked for us best. Would recommend her whole heartedly.PositiveProfessionalism
Hello Allister, thank you for taking the time to leave us a review and recommendation. We understand that moving house can be a very stressful time and we try our very best to make the process as smooth as possible for all of our buyers and vendors. We are thrilled to hear that you are happy with the service you received!
5/5
GoogleWe have just sold our house through Sharman Quinney Werrington Office and want to say I cannot thank the team enough for their helps through a very long, laborious process, that was due to the family matters. All this time I was the trouble one and they were the professional, collective and helpful. Especially, Micheal and Rowena have been amazing; they have gone above and beyond at every stage of the process for last 5 years even during the covid times. Moving in Peterborough? With all respect to others but this is the best team in the area. Thank you for everything Werrington Team!PositiveResponsiveness, Quality, Professionalism
Hello Ozgur, thank you for taking the time to leave us your lovely review, we really appreciate your recommendation. We work really hard to make the moving process as stress-free as possible and so are thrilled to hear how happy you are with our service :)
5/5
GoogleI called the branch today for some early advice regarding my property, the advice I received from Kelly was extremely helpful I will definitely be back in touch when I am ready to market my property.
Hi Liam, thank you for taking the time to leave us a review. We really value our customers feedback so we are delighted to hear that Kelly was extremely helpful and provided you with a 5 star service.
1/5
GoogleVery Poor team Very poor Management Very poor Customer dealing in terms of letting department Nobody wants to help customers on their issues Providing wrong data to clients
We are sorry to receive your review, if you would like to raise your concerns further please contact robgray@sharmanquinney.co.uk
5/5
GoogleThey are very co oporative and quick specily my case handled Aleksandra she was helpfull all over my case even all staff member was good and heplfull 100% suggested Thanks for everything.
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Aleksandra.
5/5
GoogleThank you Kelly for finding me my new family home and for all the hard work you put in during the process.
Thank you for you kind words Lukasz, we really appreciate your recommendation and are delighted to hear how happy you have been with Kelly’s excellent service 😊 …
5/5
TrustpilotThe Lettings team in the Peterborough…
The Lettings team in the Peterborough branch were exceptional, a big shout out to Shane and Suzanne, thank you my family and I was very happy the service provided. Ben B
1/5
FacebookToday I was amased. Feedback from a viewing of my property was "it is a lovely property, but because it has no garage, it's not what I want". But what is so tragic about the 8 months that SQ had my property on their books and a handful of viewings, is that this was the most responsive of all. And what was Amazing about this? SQ description of the property "there is also a garage in a block with power and light with an electric up and over door"
Hello Jacky, sorry to see that you would not recommend us. Could you please either message us with your details and we will have someone contact you to discuss or please feel free to contact the branch and someone will be happy to talk about this further
5/5
GoogleJust completed the sale with sharman quinney, Kelly kan was so helpful. We were kept informed all the way through and nothing was too much trouble. Thanks Kelly.
Hello Shaun, congratulations on the completion of your sale! We were more than happy to help and really appreciate your kind review. We hope you enjoy living in your new home :)
5/5
GoogleWe recently sold our house with Sharman Quinney, Werrington. We would recommend the team wholeheartedly. From the beginning of the process right through to completion the team went above and beyond to make it as smooth and stress free as possible. Michael, Kelly and Rowenna are a great team and they were always available to answer our queries, to resolve any issues that arose and reassured us when our stress levels were rising!PositiveResponsiveness, Quality, Professionalism, Value
Hello Natasha, thank you for your 5-star review, we really appreciate your feedback and recommendation. Moving house can be a very stressful time and we are thrilled to hear that we were able to make the selling of your home as stress free as possible. All the best in your new home
1/5
TrustpilotI wouldn’t give them a star
I wouldn’t give them a star. Service for rental appalling. No communication no reports sent till end of tenancy. House was left disgusting. They didn’t do reports or follow up on anything. Jay sat on mobile all time while Valentino made excuses for everything they got paid to manage!!!! JOKE
5/5
GoogleReference our recent remortgage. We were very impressed with the professional way they dealt with everything making themselves available to speak to us on the phone and reassuring us at all time. We will be more than happy to use Sharman Quinney in and further mortgages that we apply for
Thank you for taking the time to give a kind review, we really appreciate your feedback.
5/5
GoogleBrilliant service from the team in Werrington.Special shout out to Micheal and Kelly who where brilliant in helping when purchasing and selling property's. Definitely would recommend buying made easy 👍 …
Good morning Maxinder, thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we are delighted to hear that Michael and Kelly provided you with a brilliant service.
1/5
FacebookI would not trust this letting agent! They are given us the run around in regards to giving our deposit back! We left the property end of October and still haven't got our deposit back, I've called a number of times chasing and emailed. It is a joke the person who is dealing with us is Mo, he takes ages to get back to us and doesn't seem to care what so ever. How the hell do I get my money back? We have bent over backwards to try get our money back! Awful letting agent! I recommend you stay far away from this place and find another agent!
Hi Kim, we're sorry to hear that you wouldn't recommend our services. Mo sent the deposit release form on the 16/12 however there was a renewal fee outstanding which meant the deposit was unable to be processed. In order for this to go ahead we need to obtain consent from all the tenants once more which was outlined in the email. Mo has advised that he also spoke to you on the 2nd January but please let us know should you have any further queries.
5/5
GoogleReally helpful and expert advice from Colin and a very speedy completion aided by efficient management of viewings, with regular updates from Lorraine. The whole team at SQ helped take the stress out of what could have been a stressful experience.
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Colin and Lorraine.
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