Trusted Agent profile · Peterborough
★★★★★
382 reviews across 2 platforms
70 Albert Place, Peterborough, PE1 1DD, PE1 1DD
Sharman Quinney's office in Peterborough, at 70 Albert Place, is rated 3.7 out of 5 across 382 reviews on two platforms, including 247 Google reviews rated 4.3.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
4/5
GoogleGreat service, it’s my first time moving and they were so helpful along the way, I would highly recommend going with these people, they’re all wonderful.
Thank you so much for your review and kind words Mike. It is our pleasure to help!
5/5
GoogleGreat professional help today from your Lettings Manager Fay Wilson. This lady sorted out our heating problems in record time. You really are a star. Big thankyou from us all here now all snug and warm.
You're very welcome David. Thank you for your review and for your kind words
1/5
GoogleStaff friendly, but 5 months to be rereferenced is far to long, had to call a few times a week to chase the progress which has been very very stressful and I have financially suffered as a result.
Hello Elaine, we are sorry to see that you have left us a one star review and that you are unhappy with your experience with us. Unfortunately in this case we have been unable to gain the references we need from the guarantor to proceed; which unfortunately is out of our control. We understand that Rebecca has been in contact with you consistently throughout this time, but please call us if you would like to discuss further.
4/5
GoogleAfter difficulties getting certain maintenance issues sorted, managed to get through to Fay who has been excellent. She’s sorted the issues quickly and communicated efficiently between myself and the landlord. Thank you so much for sorting it out!
You're welcome Emily. Thank you for leaving us your kind review.
5/5
GoogleBrilliant at helping me to find a house to rent for my family, got the keys within a week! So fast and lovely people to talk to.
5/5
GoogleExcellent letting agency and employees. Helped us all the way to find and rent our new home! Especially big thank you for Ineta and Shane.
Thank you for leaving us your kind review Auris. We were more than happy to help and hope you are very happy in your new home.
1/5
TrustpilotPlease avoid and find another agent
Please avoid and find another agent. The valuation was all good and chase ups came thick and fast to get us to put our house up for sale. 6 months on and not one call or chase up. Absolutely no communication skills at all. If they deal with buyers the same way then they will sell next to nothing. My wife and I have sold maybe 20 houses over the years and without doubt this has been the worst agent so far even after making allowances for Covid issues. Doesn’t deserve a 1 star review but that’s lowest you can give.
5/5
GoogleWould like to compliment Ineta ,she is very professional and hardworking. She put all her effort for me and my friend to get a house going and extra mile of helping when she was on leave days .
5/5
GoogleGreat service! They found us a tenant very quickly and were professional, knowledgable and efficient.
Thank you for taking the time to give a kind review, we really appreciate your feedback.
5/5
TrustpilotI am a mortgage advisor
I am a mortgage advisor, and so, professionally, i must deal with quite a few agents. I also went through personally,over 40 properties in all my life, residential and buy to let, and i think this make me quite an expert in this trade.I really don't have any doubt in saying that Sharman Quinney has been one of the best experiences i had till now. Not just professionalism but also deep personal commitment from any single member of staff. Special mention for Carrigan, who i bother so many times for so many details and she never lost her smile and positive attitude. Thanks to all of youRoberto
5/5
Trustpilot5 stars
Big thank you too Chloe at Sharman Quinney who was helpful from start to finish and made the whole experience as stress free as possible for a first time buyer with no clue what they’re doing.
5/5
GoogleA good home to live, everything was there radiator,gas stove, though only bedding, nice carpet ,wardropes.
Thank you for taking the time to give a kind review, we really appreciate your feedback.
1/5
TrustpilotUnprofessional
Keep receiving calls saying my property is up for rent. My house has never been advertised for rentals. I've explained on numerous occasions that they must have the wrong house number or address and to remove mine from their list.
1/5
TrustpilotI was renting a house from Sharman…
I was renting a house from Sharman Quinney for year and half. I paid them my deposit and a rent for the first month. When I moved in there were problems with the heating (I moved in November). I asked the agency to fix it but they told me that the landlord didn't opt for their maintenance and that I need to contact the landlord about any issues with the house. Since then I was paying the rent to the landlord directly. The landlord was not maintaining the house properly/or not responding to reported issues at all. The boiler was constantly going into error mode. The bath started to leak after a year and for the next half of year we were not able to use it. I was lucky to eventually bought a house for my family and move out, but this is not the end of the nightmare. The agency is keeping my deposit (for 4 weeks now) and the landlord is accusing me of doing damages to the house I have not done. He priced the damages to the amount of the deposit.Stay away from Sharman Quinney as they are co-operating with very rogue landlords.
5/5
TrustpilotExcellent service
Sharman Quinney in Oundle is excellent. The team addressed all our questions and concerns. Thank you, especially to Linda and Leanne for your assistance!
5/5
GoogleKelly and Michael delivered an excellent service and kept me well-informed on the progress of the transaction resolving difficulties promptly with no fuss. I have no hesitation in recommending their first class customer service.
Hello Jim, thank you for leaving your review. We can see that used our Werrington branch and will pass your comments over to Kelly and Michael :)
1/5
TrustpilotAvoid this dodgy agent in peterborough
Avoid this dodgy agent in peterborough. Rude staff dont know how to engage with there customers . They will only want to deal with you if they benefit otherwise they will fob you off.. Do yourself a favour AVOID! Especially PETERBOROUGH branch!
1/5
TrustpilotPestered by the Cambridge office to get me to use them to sell my father's house
Didn't actually use them to sell my father's house, but got them to value it for probate. This seemed to go OK, but I was then rung up a number of times over a number of weeks by the Cambridge office, trying to get me to use them to sell the house, suggesting that they would just come round and take some photos, asking which solicitors I would be using, etc., etc., even when I told them repeatedly that I wasn't yet in a position to sell. It did them no favours at all. I didn't get this from other firms who also came and did probate viewings.
1/5
TrustpilotIncompetent, Lazy and good at passing the book
A very generous 1 star, I am the landlord of a property. which I employ Sharman Quinney and as soon as I signed the contract the incompetence came to the surface, within a month the laziness showed and by the end of month 2 the term "passing the book" would be a good description.
5/5
GoogleAfter the storm we had some tiles that had come loose on the roof.. The guys in the rental department had this repaired very quickly without any fuss.. Thank you to you all.
You're very welcome Chevonne and thank you for leaving us your review
5/5
GoogleGreat customer service, fast and efficient. Especially JP which has a delightful personality and great problem-solving skills. I am very pleased with his service and will continue using their service in long term.
Thank you so much for leaving us your review Chi - we are delighted to hear how happy you are with our service.
1/5
TrustpilotVile vile vile company the senior…
Vile vile vile company the senior letting manager is beyond rude who continually over speaks you and will openly argue with you. Any issues are always made to feel are your fault - we absolutely love our home but are leaving because of the utter disgraceful customer service from them. Interestingly most of the poor reviews are down to the customer service which I feel speaks volumes about them...it proves it’s them with the issue..
1/5
TrustpilotDO NOT USE SHARMAN QUINNY IN…
DO NOT USE SHARMAN QUINNY IN STAMFORD!!!! our landlord was unfortunately selling the property we had been in 10 years so it was a really tough time for us and we needed a property ASAP!! so we found a property not far from where we currently where and instantly fell in love with it, unfortunately the property was being let by Sharman Quinney, little did we know how terrible our experience was going to be.For starters the agent turned up late to the viewing and didn’t even introduce herself so we didn’t know her name until my dad had to ask her what her name was. My dad asked what the next steps were and instantly wanted to put a holding deposit down as he loved the property and we were running out of time to get a place, the agent said she had to contact the landlord and would get back to us straight away. 2 weeks later, after multiple chasing of the agent and hearing nothing and just being told the agent wasn’t available every time we rang, we finally got the go ahead from the agent.We were just happy to have the property we wanted, even though the agent was rude and belittling. so we got in the property and as a few weeks went by a few things started popping up, like having no hot water, no heating, problems with the pump in the shower, which my dad had to fix himself with his own money as Sharman Quinney were not responding, we moved in the the house in September it is now November and only just had somebody come out to look at the boiler. We have now been told there has been a gas leek since we moved in which we didn’t know about, we have no evidence of any gas safety ( no paper copy of any documents in paper form when we collected keys) so we are now back to no hot water or heating as we have had to turn the boiler off as it’s seriously dangerous.We have had no help, nobody within the Lettings team in that Stamford branch care about the service they are providing to there customers, it’s disgusting and unprofessional.
1/5
TrustpilotAvoid Avoid Avoid at all cost
Avoid Avoid Avoid at all cost! Put our property up for sale, loads of promises what they were going to do, how many people they had waiting to view our property. Talked into a sole agency, got all signed up then NOTHING not one view in months. Tried to talk to them to progress things and just received arrogant responses. No Not Use!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sharman Quinney's Peterborough office has 382 reviews across two platforms: 247 on Google, 135 on Trustpilot (across the whole business).
Sharman Quinney New Homes is rated 3.7 out of 5 across all 382 reviews, and 4.3 out of 5 on Google from 247 reviews.
Sharman Quinney New Homes, 70 Albert Place, Peterborough, PE1 1DD, PE1 1DD.
